Big Boy
12920 Brookpark Rd, Cleveland
(216) 930-5395
Recent Reviews
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I had a super big boy withxtra sauce, fries with gravy, and side order of breaded mushrooms...awesome. my brother had the same without mushroom.
Atmosphere: 5
Food: 5
Service: 5
Haven't been to a Big Boy in 30 years. My wife and I decide to give it a try for the Holiday. Both of us have a collective experience of 40 years in cooking and service industry.
The host was less than presentable and like the entire staff looked as though they all had woken up from a party. We received 1 coffee in 30 minutes.It tasted like sand and then the host removed our menus to which we could no longer refer to when we ordered with another waitress.
Every server was irritated hungover and on their phones. When the service got busy they seemed to work slower. My wife and I were about to leave after noticing the food drying out in the window with no hope of anyone delivering it. We persevered respectfully until my wife noticed her pancake was crinkled and covered in grissle from the flat top. This was hands down the worst dining experience we have endured in years and I honestly feel there is no excuse. Diner food is easy but all food service requires urgency,respect, passion, and standards.
Atmosphere: 1
Food: 1
Service: 1
Amanda was our waitress and she was perfect! Very attentive, friendly and really good at her job. The chocolate cake dessert was awesome! I gave atmosphere 3 stars because the staff was shouting back and forth to each other repeatedly. One girl saying she won't make the pies. Just unprofessional even for the type of restaurant. The other reason for 3 stars is condition of the restaurant. It was clean but in dire need of basic upkeep. Peeling paint on the ceiling and dingy shades with food splatter. The December specials are great. Nice visit and nostalgic for me. Thanks again Amanda!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Onion Rings
I love this place. A Big Boy burger and fries for $4.99 this month!!! Have to have one a few times a year. Staff was upbeat and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Boy Burger and Fries
We've been coming to this location for more than 30 years I have to say that the decline in the physical building as well as the food has all gone downhill.
Several staff members were found wandering around not looking as if they were even employed.
There was one man wandering around play lifting his shirt off and putting his finger in his belly button I saw him put his fingertips down the waist of his pants while he walked around doing nothing but sitting a couple of people and gossiping
None of the staff look professionally dressed everybody had t-shirts and hoodies on and looked disheveled it was not the way that we remembered I was highly disappointed in the quality of the food add no presence of management or hair nets. I won't go back. I'm pretty certain I got food poisoning from the hamburger that was tasteless
Delicious if the right cooks there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Boy Burger and Fries
Service is great. Food is good. Couldn't ask for more from a big boy. You know where you're getting and that's what they deliver. Can't ask for anything else. Love it
The service was great the waitress was friendly we were seated right away she kept up on her drink refills but the food was terrible. All four people unsatisfied with the food barely warm soggy fries and the Philly steak was mostly burnt pieces of meat and before I ate half of it the bun fell apart because it was so soggy $90.00 bill for four people. The food was disgusting and I will never return that again this was actually my first and last visit to Bob's Big boy
Atmosphere: 3
Food: 1
Service: 5
Very good service and food! The restaurant is clean inside and has lots of natural light
Atmosphere: 5
Food: 5
Service: 5
Employees were friendly and engaged with me quickly. Food was good and service was on time. Like everything else these days... I little pricey.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
The food was good and hot. The service was really good considering it was mid afternoon. The stor itself was a bit run down
Atmosphere: 2
Food: 4
Service: 4
The service was the worst I've ever had anywhere.
Atmosphere: 1
Food: 2
Service: 1
Needs carpet (BAD!!). One window in corner in front how would you like to seat there and look up a cracked window OVER A YEAR
Atmosphere: 1
Food: 3
Service: 5
Best waitress' ever!
Atmosphere: 5
Food: 5
Service: 5
We were there for lunch today. Never got any. Waited 45 minutes. Nothing hard. Just burgers. Never got a refill of water. Brought my daughters fruit 2 minutes before we walked out .Asked server when our food was coming. She said she would check and never came back. There was plenty of staff.
Atmosphere: 2
Food: 1
Service: 1
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