Bite Creole is right down the street from me, and I’ve been a regular customer. BUT, tonight will be my last time.
I placed my order online, picked it up, and drove all the way home. The receipt showed my correct order, but when I opened the box, it wasn’t what I ordered. Since it was already around 9:45 PM and close to closing time, I rushed back so I could still get dinner.
While driving back, I called the restaurant and spoke with the manager, who identified herself as “Kay.” The conversation immediately became frustrating. She repeatedly asked me what was in the box, even after I told her multiple times that I was driving and couldn’t check. I only knew it wasn’t my chicken Philly fries.
Instead of apologizing and fixing the mistake, she kept asking if I could come back another day — first Sunday (when they are apparently closed), then Tuesday. I explained that this was my dinner and I wanted my order corrected that night. She then suggested just giving me a chicken Philly instead of the chicken Philly fries I paid for, and when I declined, she became argumentative and raised her voice.
At no point did she simply apologize or offer a refund. Instead, she said she couldn’t refund me and would have to call her boss. I never asked for cash — I paid by card and simply wanted the refund put back on my card.
When I arrived, she spoke to the staff as if I might be lying about the order being wrong. Eventually, she said her boss approved the refund, but continued speaking to me in a rude and dismissive tone, telling me it would take 24–48 hours to process.
The entire interaction was unprofessional and unnecessarily confrontational over a simple order mistake. When I asked who the manager was, she said Kay. When I asked for the owner’s name, she first said she was the boss, then later said the boss was Asa.
A simple mistake turned into an exhausting and terrible experience. As someone who used to frequent this restaurant, I’m extremely disappointed. Customer service matters, especially when you’re correcting an error your business made.
Service: 1
Zhaney Lee
Food , that I received was very old shrimp was hard & old very dry, rice & beens was mushy & had a funny smell , fries was old and hard everything taste like it was days old
Nicole H
I absolutely looovvveee they're biscuits and gumbo. Everything else is delicious too. But those are my favorites. I haven't gotten the chance to go to the establishment yet. But the biscuits and gumbo are a comfort for me. So, I usually order delivery when I'm exhausted and just need something yummy. But their menu is different on each delivery app. It varies widely and a lot of items are just not on one but on another. It may be reason for this but it can be frustrating. Mostly because the food is so good. Usually I just wouldn't get food from the place again. Instead when I have a taste for them I go ahead and download a different food app. Also, the photo is old(2023). And I may had nibbled a bit before taking the picture. Lol.
Food: 5
Service: 4
EC CLEANING
Tasty food.... the jambalaya was delicious.....
Atmosphere: 5
Food: 5
Service: 5
Kayla Smith
Tasty food. But over priced for portions which give rationing . Maybe to stretch money and inventory.
Rich Raphael
Medium Jambalaya was tasty, but overpriced and did not contain all the ingredients listed on their Door Dash menu. You people should be ashamed of yourselves charging people $8.75 for 6 shrimp that are so TINY that they're barely worth 99 CENTS! The honey biscuit was delicious, but also overpriced for the portion size. The great $20.99 RIP OFF! I will NEVER order from here again because the sum total of this experience tells me you don't appreciate my business at all!
Food: 2
Service: 2
Jason Dailey
Walked in and never given a table because this is one of the worst places I have ever been in. Nobody and I mean nobody welcomed me or asked me if I was dining in or picking up. It was extremely cold and there was a nasty metal fan blowing that cold air all over the place along with dirt because it was filthy inside. The seating area was nasty and had dirty napkins lying on the couch and the more I witnessed the more I knew what kind of business this was. The whole experience was horrible and I can only imagine what the food was like. My opinion is my opinion alone and of course it will not crumble this restaurant because I said how I feel. But I’ve seen businesses like this in the past and it is only a matter of time before they close.
Atmosphere: 1
Service: 1
Aj
Traveling from out of town & a local friend recommended this place. Great food & creative menu. Great customer service. I would recommend.
Atmosphere: 5
Food: 5
Service: 5
Robert Alfieri
I bought a gumbo for $17.00 and it tastes good but the portion you get is only 16oz and I got mostly soup and maybe 3 pieces of shrimp a couple pieces of sausage and a few small portions of chicken. I would say it was 85% soup and 15% meat. If you have money to burn for a small meal this is the perfect place
I placed an order through door dash. When the dasher arrived at the restaurant, she was told 10 mins. After waiting about 30 minutes, she was told 10 minutes again. She was then told that they hadn't even printed the order so it was never started. The staff member even suggested to the dasher picking up my order that she call another dasher. I waiting over an hour and a half to receive my order. My dasher kept me updated through the wait which was ridiculously long!!
Food: 4
Service: 1
Diana Hadley
Food portions were way too small for the price. Was told 25mins, left, came back and still had to wait another 25mins. Food was mediocre at best
Atmosphere: 2
Food: 2
Service: 2
Dan Traweek
Price was outrageous! Around $30 for 2 12oz take out side dishes, crazy.
Atmosphere: This store is cash free, you have to scan a QR code from the front window and order/ pay from your phone. Interior is stark and dirty. Greeter / food runner was pleasant enough.
Food: jambalaya was salty and only 2 shrimp, a little bit of chicken, and lots of rice, on the lower end of too salty. Gumbo was 90% broth and on the high end of too salty, almost inedible.
Experience: ordered food from outside store with QR code. Was given 15 min wait time to pick up 2 12oz sides. Walked in at 15 min and had to wait another 10-12 minutes for food to come out of kitchen, Huh?
Atmosphere: 1
Food: 2
Service: 2
Kendra Rollins
I had the chicken Philly egg rolls and whole wings with the wet creole sauce, everything was fresh and delicious, definitely will be a return customer.
Sa'Renn Floyd
One star for constantly wasting my time. Fox your hours on Uber eats, and I might change my review. Here's a hint: it's shouldn't say your open when you're not 👍🏾
Bite Creole is right down the street from me, and I’ve been a regular customer. BUT, tonight will be my last time.
I placed my order online, picked it up, and drove all the way home. The receipt showed my correct order, but when I opened the box, it wasn’t what I ordered. Since it was already around 9:45 PM and close to closing time, I rushed back so I could still get dinner.
While driving back, I called the restaurant and spoke with the manager, who identified herself as “Kay.” The conversation immediately became frustrating. She repeatedly asked me what was in the box, even after I told her multiple times that I was driving and couldn’t check. I only knew it wasn’t my chicken Philly fries.
Instead of apologizing and fixing the mistake, she kept asking if I could come back another day — first Sunday (when they are apparently closed), then Tuesday. I explained that this was my dinner and I wanted my order corrected that night. She then suggested just giving me a chicken Philly instead of the chicken Philly fries I paid for, and when I declined, she became argumentative and raised her voice.
At no point did she simply apologize or offer a refund. Instead, she said she couldn’t refund me and would have to call her boss. I never asked for cash — I paid by card and simply wanted the refund put back on my card.
When I arrived, she spoke to the staff as if I might be lying about the order being wrong. Eventually, she said her boss approved the refund, but continued speaking to me in a rude and dismissive tone, telling me it would take 24–48 hours to process.
The entire interaction was unprofessional and unnecessarily confrontational over a simple order mistake. When I asked who the manager was, she said Kay. When I asked for the owner’s name, she first said she was the boss, then later said the boss was Asa.
A simple mistake turned into an exhausting and terrible experience. As someone who used to frequent this restaurant, I’m extremely disappointed. Customer service matters, especially when you’re correcting an error your business made.
Service: 1
Food , that I received was very old shrimp was hard & old very dry, rice & beens was mushy & had a funny smell , fries was old and hard everything taste like it was days old
I absolutely looovvveee they're biscuits and gumbo. Everything else is delicious too. But those are my favorites. I haven't gotten the chance to go to the establishment yet. But the biscuits and gumbo are a comfort for me. So, I usually order delivery when I'm exhausted and just need something yummy. But their menu is different on each delivery app. It varies widely and a lot of items are just not on one but on another. It may be reason for this but it can be frustrating. Mostly because the food is so good. Usually I just wouldn't get food from the place again. Instead when I have a taste for them I go ahead and download a different food app. Also, the photo is old(2023). And I may had nibbled a bit before taking the picture. Lol.
Food: 5
Service: 4
Tasty food.... the jambalaya was delicious.....
Atmosphere: 5
Food: 5
Service: 5
Tasty food. But over priced for portions which give rationing . Maybe to stretch money and inventory.
Medium Jambalaya was tasty, but overpriced and did not contain all the ingredients listed on their Door Dash menu. You people should be ashamed of yourselves charging people $8.75 for 6 shrimp that are so TINY that they're barely worth 99 CENTS! The honey biscuit was delicious, but also overpriced for the portion size. The great $20.99 RIP OFF! I will NEVER order from here again because the sum total of this experience tells me you don't appreciate my business at all!
Food: 2
Service: 2
Walked in and never given a table because this is one of the worst places I have ever been in. Nobody and I mean nobody welcomed me or asked me if I was dining in or picking up. It was extremely cold and there was a nasty metal fan blowing that cold air all over the place along with dirt because it was filthy inside. The seating area was nasty and had dirty napkins lying on the couch and the more I witnessed the more I knew what kind of business this was. The whole experience was horrible and I can only imagine what the food was like. My opinion is my opinion alone and of course it will not crumble this restaurant because I said how I feel. But I’ve seen businesses like this in the past and it is only a matter of time before they close.
Atmosphere: 1
Service: 1
Traveling from out of town & a local friend recommended this place. Great food & creative menu. Great customer service. I would recommend.
Atmosphere: 5
Food: 5
Service: 5
I bought a gumbo for $17.00 and it tastes good but the portion you get is only 16oz and I got mostly soup and maybe 3 pieces of shrimp a couple pieces of sausage and a few small portions of chicken. I would say it was 85% soup and 15% meat. If you have money to burn for a small meal this is the perfect place
Atmosphere: 3
Food: 4
Service: 4
A little pricey but nice place good food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I placed an order through door dash. When the dasher arrived at the restaurant, she was told 10 mins. After waiting about 30 minutes, she was told 10 minutes again. She was then told that they hadn't even printed the order so it was never started. The staff member even suggested to the dasher picking up my order that she call another dasher. I waiting over an hour and a half to receive my order. My dasher kept me updated through the wait which was ridiculously long!!
Food: 4
Service: 1
Food portions were way too small for the price. Was told 25mins, left, came back and still had to wait another 25mins. Food was mediocre at best
Atmosphere: 2
Food: 2
Service: 2
Price was outrageous! Around $30 for 2 12oz take out side dishes, crazy.
Atmosphere: This store is cash free, you have to scan a QR code from the front window and order/ pay from your phone. Interior is stark and dirty.
Greeter / food runner was pleasant enough.
Food: jambalaya was salty and only 2 shrimp, a little bit of chicken, and lots of rice, on the lower end of too salty. Gumbo was 90% broth and on the high end of too salty, almost inedible.
Experience: ordered food from outside store with QR code. Was given 15 min wait time to pick up 2 12oz sides. Walked in at 15 min and had to wait another 10-12 minutes for food to come out of kitchen, Huh?
Atmosphere: 1
Food: 2
Service: 2
I had the chicken Philly egg rolls and whole wings with the wet creole sauce, everything was fresh and delicious, definitely will be a return customer.
One star for constantly wasting my time. Fox your hours on Uber eats, and I might change my review. Here's a hint: it's shouldn't say your open when you're not 👍🏾
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