Bruegger's Bagels

Cashier was extremely rude to us. The food was really good tho.

Staff was extremely rude.

Bruegger’s Bagels stop at CLE Hopkins airport concourse C - enjoyed a Farmhouse bagel with double egg included - a tasty choice for a pre-flight bite.

Bagels and coffee were great. Manager lady was awful, bossy, pushy and rude.
Will not go back. Too many options with friendly people ready to welcome our business with a smile and a good morning.

Older lady running the register was mean to every. Single. Customer.

The two gentlemen in the morning who make the food - They’re always solid and friendly, even when people don’t follow their directions and cause an inconvenience, give them a raise.

The manager who works the register in the morning, is straight up rude though. Got an attitude because I asked for a receipt lol. Acted like the additional 15 seconds I had to wait in line was messing up his flow or something.

I’m taking my business down to my cool calm and collected people at Currito.

Delicious with super fast and friendly service. Best breakfast in the airport. Keep in mind if you order a sandwich that has multiple egg options, you need to specify the number of eggs or they will choose for you.

Friendly! Really fast! Love this location!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Farmhouse Egg Sandwich

I travel often, so my review is based off a consistent observation. There is one employee that works in the morning that needs additional training in customer service. As a leader in management myself, I would recommend the consistent behavior of this women to be very impactful to the business. I have experienced her distasteful attitude myself multiple times and after today's episode of denying a customer service because he misunderstood her, is enough to prevent me from spending my money at this establishment ever again. I watched as her fellow coworkers shook their heads and other customers whispering about her attitude. ALL WHILE THE MANAGER WORKS THE REGISTER. I like the food, which is why I continued to come back but will not continue to do so after today.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Farmhouse Egg Sandwich

After waiting in line for over 30 minutes, I walked forward to read the menu and was accused of cutting in line. The gentleman behind me confirmed I was there the entire time but the woman refused to serve me.
As she completely ignored me and the entire line of people, she walked in the back leaving another coworker to take care of a very long line.
Complete lack of respect, she in the wrong line of business.

Horrible customer service. The woman standing behind the counter yelling at people for getting in the wrong line, and screaming that there are signs everywhere at 6:30 AM is absolutely unacceptable. There are other places to eat, and I took my money and spent it somewhere else. I am not spending my money someplace where general kindness and even average customer service is not delivered. Go somewhere else because these people are hostile.

Atmosphere: 3

Food: 1

Service: 1

I'm writing this review as I munch on a bagel from this unique establishment. I've reviewed in the past, and nothing has changed. Aggressive place. Puts NY to shame. 2 stars for the pricing, and it's edible.

Rude manager

Atmosphere: 1

Food: 3

Service: 2

I was overcharged for a sandwich and the manager is a lair.

Incredibly rude service. I approached the space to order just before the counter person called me up, so i could read the menu board. It prompted the employee taking orders to pass me over because I was in the space before she asked me to approach. She never asked that I stepped back. She proceeded to leave her work space and disappeared in the back. I was eventually waited on, but 5 people that ordered after me received their food before my order was handed out. It was sitting beside the cash register. Incredibly unacceptable. The gentleman behind me actually offered to order my food because it was obvious I was being ignored. Print your menu bigger or have a little patience when people are trying to order quickly. Thanks for a stressful breakfast that actually wasn't tasty. Not worth the hassle...Avoid the place, if at all possible.

Atmosphere: 1

Food: 1

Service: 1