Margarita, Jada and Qjuan are AMAZING!!! they handled my order like a pro and it was a big one and a confusing one and they were really really shortstaffed. They should get huge raises. There are incredible workers and amazing people.
Angel Reese
THIS IS BY FAR THE WORST CHIPOTLE LOCATION IN CLEVELAND!!!! Drink machine has been down for a year, they are always out of everything and the employees have the most terrible attitudes!!!!! Do yourself a favor and go elsewhere better yet stop giving this establishment your money period they don't give a damn!!!
Atmosphere: 1
Food: 1
Service: 1
Landon Whalen
Place needs help workers are lazy and don’t wanna be there and Cleary can’t read cause they messed up my whole bowl maybe they should try McDonalds instead.
Atmosphere: 1
Food: 1
Service: 1
Lance Lubelski
Slow and poor service
Atmosphere: 1
Food: 4
Service: 2
Wylette Montgomery
Went on my lunch break at around 1230pm on a Monday they were completely out of everything. I had never seen anything like this before people were waking out. You are located in downtown cleveland i would think this wouldn't happen. I would not recommend this place at all don't waist your time. Staff didn't seem like they even cared. Customer service was terrible need better staff
Atmosphere: 1
Food: 1
Service: 1
Benjamin Hester
Walk in at noon. Containers should be full. All of them are mostly empty. Queso has crusted over. Guacamole is brown like it has been there for over a day. The guy that makes my order makes eye contact with me and then walks away for five minutes. Doesn't say anything to me. As he makes my bowl, he actively complains about working to me. Seemed angry at me for being there. Not good service. Not clean.
Atmosphere: 1
Food: 1
Service: 1
Donovan Hobbs
No white rice, no chicken, no steak, no veggies, and was told it would be a minute! Very unprofessional and lazy. It’s not hard to keep up with food items. It’s one of the worse locations chipotle can have! Avoid
Ayla Thompson
I walked into this Chipotle while the team was preparing a large catering order, and the whole situation was handled really poorly. Several customers were already waiting for chicken, but instead of balancing the catering and in-store orders, the staff decided to give everything to the catering order. One female employee kept yelling that there was no chicken, almost like she wanted people to leave instead of waiting. When we said we’d wait, she got visibly annoyed and told us it would take 40 minutes, which made a few people leave. Meanwhile, a worker right behind her was cutting up a ton of chicken, clearly enough to share between both orders. It just didn’t make sense. The lack of teamwork, problem-solving, and customer service was disappointing. Customers in-store shouldn’t have to walk out because a manager and staff can’t split product fairly or communicate better. A little common sense and professionalism would’ve gone a long way here. Now I’m stuck with the rubbery steak. Yuck. It’s not good. They also need more lessons on grill. This location is SO BAD. I’m POSITIVE the five star reviews are fake and paid for because NOBODY likes this location. I work in the area everyone dreads going there… most avoid it all together. A few people would rather go to another location near by. Yall HAVE to do better. There’s not a single teenager working there, a bunch of unhappy, angry, miserable adults that hate their job so they take it out on the paying customers. The worst people I’ve met since being in Cleveland are the people at this Chipotle. If I was the owner I’d shut it down for a month find new workers who actually have happy lives and start fresh. I promise you’ll make more money and get more business with new staff. It’s what everyone is waiting for. The people in the area can’t WAIT for it to be new people in there working.
Worker at Chipotle was brand new wouldn’t listen to what I was order and confused on how to make it. Manager not helping. Got charged for extra l cause worker didn’t understand my order. Food was sparse and rice was terrible. Disappointing.
Atmosphere: 4
Food: 2
Service: 1
Dennis Kasiyan
Fastest bowl I’ve ever seen built
Atmosphere: 4
Food: 5
Service: 5
Asia Parks
The guacamole Is never good has no flavor ever time I go it tastes like nothing I don’t even think the staff no and there chicken is always burnt smfh
Aaron Hernandez
I’m if I was able to give zero stars I would I want refund foreal 15.50 I asked for double meaning double meat they gave me 3 extra little pieces and the bottom of the steak pan bad shity service
Atmosphere: 1
Food: 1
Service: 1
Thomas Fenner
The person at the register was not friendly and just dropped my dressing in the bag. Highland square. On that night. Sorry just saying.
Margarita, Jada and Qjuan are AMAZING!!! they handled my order like a pro and it was a big one and a confusing one and they were really really shortstaffed. They should get huge raises. There are incredible workers and amazing people.
THIS IS BY FAR THE WORST CHIPOTLE LOCATION IN CLEVELAND!!!! Drink machine has been down for a year, they are always out of everything and the employees have the most terrible attitudes!!!!! Do yourself a favor and go elsewhere better yet stop giving this establishment your money period they don't give a damn!!!
Atmosphere: 1
Food: 1
Service: 1
Place needs help workers are lazy and don’t wanna be there and Cleary can’t read cause they messed up my whole bowl maybe they should try McDonalds instead.
Atmosphere: 1
Food: 1
Service: 1
Slow and poor service
Atmosphere: 1
Food: 4
Service: 2
Went on my lunch break at around 1230pm on a Monday they were completely out of everything. I had never seen anything like this before people were waking out. You are located in downtown cleveland i would think this wouldn't happen. I would not recommend this place at all don't waist your time. Staff didn't seem like they even cared. Customer service was terrible need better staff
Atmosphere: 1
Food: 1
Service: 1
Walk in at noon. Containers should be full. All of them are mostly empty. Queso has crusted over. Guacamole is brown like it has been there for over a day. The guy that makes my order makes eye contact with me and then walks away for five minutes. Doesn't say anything to me. As he makes my bowl, he actively complains about working to me. Seemed angry at me for being there. Not good service. Not clean.
Atmosphere: 1
Food: 1
Service: 1
No white rice, no chicken, no steak, no veggies, and was told it would be a minute! Very unprofessional and lazy. It’s not hard to keep up with food items. It’s one of the worse locations chipotle can have! Avoid
I walked into this Chipotle while the team was preparing a large catering order, and the whole situation was handled really poorly. Several customers were already waiting for chicken, but instead of balancing the catering and in-store orders, the staff decided to give everything to the catering order. One female employee kept yelling that there was no chicken, almost like she wanted people to leave instead of waiting. When we said we’d wait, she got visibly annoyed and told us it would take 40 minutes, which made a few people leave. Meanwhile, a worker right behind her was cutting up a ton of chicken, clearly enough to share between both orders. It just didn’t make sense. The lack of teamwork, problem-solving, and customer service was disappointing. Customers in-store shouldn’t have to walk out because a manager and staff can’t split product fairly or communicate better. A little common sense and professionalism would’ve gone a long way here. Now I’m stuck with the rubbery steak. Yuck. It’s not good. They also need more lessons on grill. This location is SO BAD. I’m POSITIVE the five star reviews are fake and paid for because NOBODY likes this location. I work in the area everyone dreads going there… most avoid it all together. A few people would rather go to another location near by. Yall HAVE to do better. There’s not a single teenager working there, a bunch of unhappy, angry, miserable adults that hate their job so they take it out on the paying customers. The worst people I’ve met since being in Cleveland are the people at this Chipotle. If I was the owner I’d shut it down for a month find new workers who actually have happy lives and start fresh. I promise you’ll make more money and get more business with new staff. It’s what everyone is waiting for. The people in the area can’t WAIT for it to be new people in there working.
Atmosphere: 1
Food: 1
Service: 1
A nightmare
Atmosphere: 1
Food: 1
Service: 1
Dont have anything planned, they slow as hell
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worker at Chipotle was brand new wouldn’t listen to what I was order and confused on how to make it. Manager not helping. Got charged for extra l cause worker didn’t understand my order. Food was sparse and rice was terrible. Disappointing.
Atmosphere: 4
Food: 2
Service: 1
Fastest bowl I’ve ever seen built
Atmosphere: 4
Food: 5
Service: 5
The guacamole
Is never good has no flavor ever time I go it tastes like nothing I don’t even think the staff no and there chicken is always burnt smfh
I’m if I was able to give zero stars I would I want refund foreal 15.50 I asked for double meaning double meat they gave me 3 extra little pieces and the bottom of the steak pan bad shity service
Atmosphere: 1
Food: 1
Service: 1
The person at the register was not friendly and just dropped my dressing in the bag. Highland square. On that night. Sorry just saying.
Atmosphere: 3
Food: 5
Service: 2
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