Chipotle Mexican Grill
11638 Clifton Blvd, Cleveland
(216) 961-2491
Recent Reviews
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Dirty, dumpy, bad customer service, only two people working
Atmosphere: 2
Food: 3
Service: 2
The food itself was kind of bland (still edible) compared to other Chipotle's I've been to. My sister found a bone in her chicken (although since its chicken I wouldn't have considered putting it in this review), but the resturant itself was dirty. We had to wipe our own table (all tables were dirty) The service was a little subpar, the female who served the food was really friendly, but took no care in cleaning her station. And practically cross contaminated the queso sauce by dropping a peice of barbarcoa (a type of steak for those unaware) into. It made the queso not safe as a meatless option. The gentleman, on the otherhand, at the register had amazing service. (This is why its a 2 and not a 1 star)
Atmosphere: 2
Food: 2
Service: 3
Great food and the cooks were getting down in that kitchen that night. I will be back !
Atmosphere: 5
Food: 5
Service: 5
12/10/25 9:30 pm this staff at clifton location made my bowl so good and didnt skip out even tho it was a mobile order! Much appreciated to yall:)
Atmosphere: 5
Food: 5
Service: 5
Every time I go here the place looks rough and the employees come together with their attitudes and terrible demeanor to create one of the most unprofessional atmospheres you can find.
This area is too nice for the bad service you find when coming here. Whoever is in charge of this place should be fired and replaced by someone with more competency…
Atmosphere: 1
Food: 1
Service: 1
Horrible always forgets stuff I pay my money for guy with locs at register is sad and sorry asg
Atmosphere: 1
Food: 1
Service: 1
Easily the worst chipotle in the area. No matter what time of day you go, they are always out of something and never prepared! You are guaranteed to wait at least 30+ minutes line or no line. Not to mention how poorly kept the food area is, it almost makes you uncomfortable eating the food they prepare with how dirty it looks! The entire staff hates their job and has horrible customer service besides the one woman working the register. I would literally drive to the steelyard chipotle before I go back here
Atmosphere: 2
Food: 2
Service: 2
Always nice to see the workers up here they always look out for a big momma like myself
Atmosphere: 5
Food: 3
Service: 5
This place sucks never going here again the people had attitudes and they open at 10:45 and I came in at 10:50 and the had nothing ready and also said they had no cheese and I seen the cheese bag in the back and the food is nasty the rice wasn’t done and tasted like straight slat and I really think $30 wasn’t worth it and the workers were just playing around in the back on there phones the younger employee just saying never go to this place I rather drive and spend more money on another chipotle the worse experience ever
Atmosphere: 1
Food: 1
Service: 1
the single most disgusting chipotle i’ve ever been to. there is garbage all over the floor, food containers flipped over, gloves/forks on the ground. the food is never right. the rice is undercooked, they don’t give you the portions you paid for. you’re much better off driving 5 minutes away to the chipotle on detroit avenue and never stepping foot into this abomination.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It is Halloween. I went there to buy food for me and my mother. The rice was raw and hardened The food was not cooked properly however I Regret come here to purchase food
Atmosphere: 3
Food: 1
Service: 1
One of the best!!!
Atmosphere: 5
Food: 5
Service: 5
This is a great Chipotle.
Atmosphere: 5
Food: 5
Service: 5
One star is being kind. They never have what I want. I order for pick up or delivery and something is always missing
Atmosphere: 1
Food: 1
Service: 1
Staff are awesome and friendly! Food quality a little iffy. Guac is SOOO salty? like, really really salty....? Rice is hard.
Atmosphere: 4
Food: 2
Service: 5
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