I used to frequent this shop when it first opened. I worked in the arcade and loved it! The atmosphere was beautiful. I came back to experience some nostalgia and it was anything but that.. the shop looks run down now. The customer service is subpar and the cupcakes....7.50... what happened? I still got one just cause I missed them but it wasn't great. Hopefully they can revamp one day and get back to when they first opened.
Atmosphere: 1
Food: 2
Service: 2
Denise Flowers
Was in Cleveland for day. Colossal was across from our hotel and we thought we would drop by for something sweet. Smelled amazing walking in. One lady at counter we ask what best cupcake she responded dry like it depends on day. Then stated one was butter crème other was cream cheese. We was excited to try a few. I ask about the fruity pebbles one and if it was good and she responded it’s a white cake with butter cream. Very dry , very uninterested and like we was bothering her asking about the cupcakes. Not welcoming and not friendly. We all looked at one another and opted not to spend our money there especially at the steep price of $7.50 each. Very disappointed. Downtown location
Atmosphere: 1
Service: 1
Ear Wms
Brought 4 cupcakes, one for myself and the others for a birthday gift.Dry with an awful after taste. Wasted $30.00. Terrible!!!
Atmosphere: 2
Food: 1
Service: 5
Michelle Waters
Got a strawberry and lemon cupcake while at the Crescent Hotel. Both disgusting and not edible. Not sure how this place stays in business.
Food: 1
Debbie Sue Gerklecknerbygen
Your cupcakes SUCK! Dry and overpriced. I will not be returning.
Food: 1
Michelle Cowans
I didn't get anything because posted Hours of 9am- 9pm wasn't TRUE. I'M honestly pissed off because I work 2 jobs & free time is limited. I chdcked wrbpage, i also dbl checked hrs if operation. THEN I drove allllll the way downtown on SUNDAY to get a treat for a friend's birthday & the store was CLIOSED 630PM!!!!! Lights on , nothing posted on door. Pissed, Annoyed & couldn't treat a friend for their birthday. DISAPPOINTED & Pissed
DJ
Always out of ice cream. Why advertise cakeshakes if you will never have them. You are starting to make McDonalds look good 😓
Atmosphere: 3
Food: 1
Service: 1
chuck
Wife had red velvet she said it wasn't stale.Had cotton candy cupcake. It was super dense and hard not fresh at all. Ate 3 bites and threw away the rest. Waste of $15.00.
Atmosphere: 1
Food: 1
Service: 1
Brian Sells
I paid $40 for 6 cupcakes and im so disappointed. They were so dry that they werent edible. The cake tasted old. For that kind of money, you'd think they would be amazing. And to top it all off when trying to call them, nobody answered nor did they return my calls. Truly saddened. This place used to be my favorite. Now ill avoid it like the plague.
Atmosphere: 3
Food: 1
Service: 3
Zach Chupp
Cupcakes were extremely stale and dry. Can’t believe I spend $7.50 per cupcake only to take a bite of each and throw them away. I’d never recommend coming here.
Fairly expensive. Rather unremarkable. Ice cold cupcake means hard icing and little flavour. I doubt I would return.
Orgina wright
The toppings on the cup cakes are stale and the icing hard to eat from being frozen
Brycen Collins
Not even close to being worth paying for
JESSE ORTEGA
EXTREMELY OVERRATED. It's a freaking regular damn cupcake.
Stephanie McKay
Really disappointed took a Lyft with my daughter from our hotel room only to find them closed. Online said they were open until 11pm and we got there before 10pm and doors were locked and no employees insight. My daughter was really bummed and I wasted almost $10 in Lyft fare.
I used to frequent this shop when it first opened. I worked in the arcade and loved it! The atmosphere was beautiful. I came back to experience some nostalgia and it was anything but that.. the shop looks run down now. The customer service is subpar and the cupcakes....7.50... what happened? I still got one just cause I missed them but it wasn't great. Hopefully they can revamp one day and get back to when they first opened.
Atmosphere: 1
Food: 2
Service: 2
Was in Cleveland for day. Colossal was across from our hotel and we thought we would drop by for something sweet. Smelled amazing walking in. One lady at counter we ask what best cupcake she responded dry like it depends on day. Then stated one was butter crème other was cream cheese. We was excited to try a few. I ask about the fruity pebbles one and if it was good and she responded it’s a white cake with butter cream. Very dry , very uninterested and like we was bothering her asking about the cupcakes. Not welcoming and not friendly. We all looked at one another and opted not to spend our money there especially at the steep price of $7.50 each. Very disappointed. Downtown location
Atmosphere: 1
Service: 1
Brought 4 cupcakes, one for myself and the others for a birthday gift.Dry with an awful after taste. Wasted $30.00. Terrible!!!
Atmosphere: 2
Food: 1
Service: 5
Got a strawberry and lemon cupcake while at the Crescent Hotel. Both disgusting and not edible. Not sure how this place stays in business.
Food: 1
Your cupcakes SUCK! Dry and overpriced. I will not be returning.
Food: 1
I didn't get anything because posted Hours of 9am- 9pm wasn't TRUE. I'M honestly pissed off because I work 2 jobs & free time is limited. I chdcked wrbpage, i also dbl checked hrs if operation. THEN I drove allllll the way downtown on SUNDAY to get a treat for a friend's birthday & the store was CLIOSED 630PM!!!!! Lights on , nothing posted on door.
Pissed, Annoyed & couldn't treat a friend for their birthday. DISAPPOINTED & Pissed
Always out of ice cream. Why advertise cakeshakes if you will never have them. You are starting to make McDonalds look good 😓
Atmosphere: 3
Food: 1
Service: 1
Wife had red velvet she said it wasn't stale.Had cotton candy cupcake. It was super dense and hard not fresh at all. Ate 3 bites and threw away the rest. Waste of $15.00.
Atmosphere: 1
Food: 1
Service: 1
I paid $40 for 6 cupcakes and im so disappointed. They were so dry that they werent edible. The cake tasted old. For that kind of money, you'd think they would be amazing. And to top it all off when trying to call them, nobody answered nor did they return my calls. Truly saddened. This place used to be my favorite. Now ill avoid it like the plague.
Atmosphere: 3
Food: 1
Service: 3
Cupcakes were extremely stale and dry. Can’t believe I spend $7.50 per cupcake only to take a bite of each and throw them away. I’d never recommend coming here.
Restaurantji Recommends
Fairly expensive. Rather unremarkable. Ice cold cupcake means hard icing and little flavour. I doubt I would return.
The toppings on the cup cakes are stale and the icing hard to eat from being frozen
Not even close to being worth paying for
EXTREMELY OVERRATED. It's a freaking regular damn cupcake.
Really disappointed took a Lyft with my daughter from our hotel room only to find them closed. Online said they were open until 11pm and we got there before 10pm and doors were locked and no employees insight. My daughter was really bummed and I wasted almost $10 in Lyft fare.
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