D.P. Dough Cleveland - Downtown

My friends and I went to Morgan wallen over the weekend, we were pre booking Ubers to get a lower price, we found this place and decided it looked good, we planned to come here after the concert eat and chill to wait for the city to calm down, we had our uber reserved to pick us up from this place at 1am. After a 20 minute walk from the stadium ITS CLOSED. We were starving, it’s not in a great area, and then we just sat and had to waste a bunch of time. Spoiler alert we ended up getting stranded and could not get an uber until 3am. Would have been nice if this place was open so we didn’t have to feel so unsafe on the street. FOLLOW UR ONLINE HOURS IF U CLAIM UR OPEN. BE. OPEN.

Atmosphere: 1

Food: 1

Service: 1

Aug 1st Ordered delivery around 9. Called about 11 to be told no we didnt get any delivery orders. Then a claim of resetting something and saying oh there it is after a split second of me saying I have an order number and want a refund. Pretty sure they just didn't feel like delivering it. Reading reviews this seems common for this location. Have ordered from many other dp doughs and food is great and never had issue with delivery. Would probably avoid this one. Suspect that's big part of the low rating.

Service: 1

The bread was like dry / not that good in general on the calzone. I've had better ones for the same / slightly less the price

Atmosphere: 5

Food: 3

Service: 5

Great food. We ended up walking in around midnight and waited 10 minutes for our order. Everything tasted great. We got a steak calzone and baked Oreos. The Oreos were divine! The next night we ordered again through GRUBHUB.

Atmosphere: 5

Food: 5

Service: 5

Seem to be one of the places open late night. When staying at a nearby hotel. Had a chicken parmesan.

Only complaint is that’s there’s not enough on the inside of the calzone. Mostly dough.

Late night 4am came in handy great food delicious

DP Dough is an essential campus staple and I’m so happy to have discovered the CSU variant. I’ll be coming here anytime I’m headed to DTCLE events of any sort. Buffer Zone is an all time classic!

Closed…..Not sure if permanent

Either they don't care or just don't pay attention. It's like they never hear what u say and just give you what ever

I placed an online pick up to the downtown CLE location. This is maybe upwards of my 50th order (I live downtown don’t judge) however, this time around I walk in only to be told their new policy. They don’t start your online orders until you arrive, I thought that doesn’t make any sense if I wanted to come in and wait inside the store I would order inside. So I walk into an empty store, and have to stand here awkwardly while I have to wait 10 minutes for my food because it hasn’t been started yet.

The service is

Service: 1

I’m not the type to ever complain or leave reviews, but I am incredibly frustrated with my recent experience. After waiting two and a half hours for my delivery, I had to drive to the location myself because it never arrived. When I got there, I found out that the delivery driver had walked out, and the manager knew there was only one person working but did nothing to fix the situation. Instead of addressing the issue, they left one employee struggling to manage everything alone, including deliveries. Why wasn’t I made aware of this situation? If the delivery driver had walked out and there was no one to handle my order, why wasn’t my order cancelled or at least communicated to me?

This wasted so much of my precious time. I spent hours waiting and driving to pick up an order that should have been delivered. I expect a full refund for this terrible experience and will not be ordering from here again. Management’s failure to take responsibility and provide proper service is unacceptable. I will be calling the manager tomorrow.
Order # 9343

Took forever to get my order. I was only person waiting for my food and no employees in sight. My order was sitting in the oven for a good 15 minutes . All of the workers were outside watching some motorcycle outside.

Atmosphere: 2

Food: 4

Service: 2

Never got my order that I paid for, they dropped it off at hotel security and never informed me. Then wouldn’t do anything to make the situation right. Never doubted they delivered it, just wanted compensation for lack of care

Atmosphere: 1

Food: 1

Service: 1