D.P. Dough Cleveland - Downtown

The service is

Service: 1

I’m not the type to ever complain or leave reviews, but I am incredibly frustrated with my recent experience. After waiting two and a half hours for my delivery, I had to drive to the location myself because it never arrived. When I got there, I found out that the delivery driver had walked out, and the manager knew there was only one person working but did nothing to fix the situation. Instead of addressing the issue, they left one employee struggling to manage everything alone, including deliveries. Why wasn’t I made aware of this situation? If the delivery driver had walked out and there was no one to handle my order, why wasn’t my order cancelled or at least communicated to me?

This wasted so much of my precious time. I spent hours waiting and driving to pick up an order that should have been delivered. I expect a full refund for this terrible experience and will not be ordering from here again. Management’s failure to take responsibility and provide proper service is unacceptable. I will be calling the manager tomorrow.
Order # 9343

Took forever to get my order. I was only person waiting for my food and no employees in sight. My order was sitting in the oven for a good 15 minutes . All of the workers were outside watching some motorcycle outside.

Atmosphere: 2

Food: 4

Service: 2

Never got my order that I paid for, they dropped it off at hotel security and never informed me. Then wouldn’t do anything to make the situation right. Never doubted they delivered it, just wanted compensation for lack of care

Atmosphere: 1

Food: 1

Service: 1

Even tho this is an area of high crime I feel that the staff did the best that they are able to do. Some don't realize that staff have limits on how much they are allowed to interact.

Atmosphere: 5

Food: 5

Service: 5

The service here alone is a 10/10. I love that they are open late and serve great food! I got the Roni Zone just to try something simple and I will most definitely be a repeat customer.

Atmosphere: 5

Food: 4

Service: 5

If this place is supposed to be known for their calzones then they should rethink their whole concept. My husband ordered the Bro Zone and I ordered the Cheese Zone and added my own ingredients. The price they charge is not worth the quality or the quantity that they give you. In my calzone it literally had 10 ingredients inside not counting the marinara sauce and it was so thin. I had mozzarella, parmesan, ricotta cheese, ham, bacon, onions, mushrooms, black olives and garlic and it was so thin that the ingredients were almost non existent, except for the disappointing ham lunch meat they cut up and put in there, it was appalling. My husband looked at me when he saw his "Bro" Zone and asked if this was a kids size. He then took a bite and looked at me again and said " This place will NEVER see us again." When he said that I knew he was really upset. Thankfully when I ordered this I had a discount through Door Dash b/c $16 and up for one of those is ridiculous. Those calzones are so small and thin it's shocking that they have the audacity to charge those prices for them, especially when you're paying for ingredients that are questionable at best. The Bro also had multiple ingredients mostly all meat and he added onions, which should have made that calzone big and full but sadly it was as flat as a pancake ? my husband doesn't usually complain, so for him to say something about it says a lot. Also, before we ordered I had read the reviews and saw that this store had closed down and recently reopened so new owners could do a relaunch of their brand/food, after trying what's supposed to be "the new and improved" is an utter disappointment. I honestly think they either rushed their relaunch or the new owners don't have a clue, either way don't waste your time or your money because you will still end up being HANGRY!

Atmosphere: 2

Food: 2

Service: 3

This place is horrible just save yourself the time and money and go to Taco Bell. First time I came here, the food was pretty good. Each time after that, which is pretty frequently, has been terrible. I just keep thinking “oh maybe it’s a one off”. Nah, it’s just bad. My calzones are always half baked, unlike the staff which are all fully baked. They mess up my employees food constantly when they go here on their breaks. I’ll ask for condiments or whatever and I’m told they’re in the bag and they aren’t. The staff has their lil kids up there like they couldn’t get a babysitter so they could go to work. This place is just ghetto AF.

Atmosphere: 1

Food: 2

Service: 1

Just got done eating here & the food was phenomenal! Made fresh & got to us in 10 minutes as promised, the server was so kind & welcoming! Hot & fresh as well! It was my first time eating here & I would like to say that if there is anyone who hasn't eaten before, stop on by for some great food & service! The calzones were absolutely delicious!

Atmosphere: 5

Food: 5

Service: 5

Such nice people and food

Atmosphere: 5

Food: 5

Service: 5

Love DP Dough!!! The one in Cleveland is just as good as the one in Athens!

Shut down already? No one answering phones and when ordering online it says store not open. 7pm. Put one in Lakewood. This is not a great location. Updated - thank you for the response. I can confirm this was reopened and I got to enjoy my DP Dough once again. Only downfall here is finding a place to park to pick up an order.

Placed an order on GrubHub and it never came. When I tried to call the restaurant no one answered. Very cool.

Service: 1

You can use construction zone to make your own. I really like a sort of baked potato pizza - loading zone add green pepper!

Parking: Problem with parking is there are a lot of ******* who double park on Euclid including police. With the bus lane being there I’m surprised more accidents aren’t happening.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Custom Sized Calzone

Horrible service, 2 hours to get food

Atmosphere: 1

Food: 1

Service: 1