Dolce Wraps Mediterranean Grill

3510 Westgate Mall Dr, Cleveland
(440) 333-9727

Recent Reviews

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Maria McGlynn

It was our first time here and the food was soooo delicious! Emily was awesome, very knowledgeable and guided us to the perfect wraps. We got the lamb hummus wraps! They have all their housemade sauces for you to try as well. 10 out of 10, totally recommend!

Atmosphere: 5

Food: 5

Service: 5

Niya Knox

Worst Falafel ever‼️😤 There was nutmeg or cinnamon on it🤮🤢 for whatever reason ‼️ Tastes like cinnamon French toast ‼️😡😤

Atmosphere: 3

Food: 1

Service: 3

Marybeth Curtis

Dolce Wraps has been one of my go-to lunch spots for years. You could put their garlic/aglio sauce on cardboard and it would still be edible, but I’d rather have it on one of their Moroccan Wraps or their Fattoush Salad. Also, the women working the counter are always kind and courteous.

Atmosphere: 5

Food: 5

Service: 5

Katie

Update:I have been a regular here for almost 6 years now and I'm so dismayed with how I was treated yesterday by their staff yesterday evening around 6.30 p.m.

To be totally honest as soon as I walked in I was actually tempted to walk out because I could tell there was a pain in the butt and picky customer ahead of me about to make a huge order. I felt like she was giving me dirty looks because I was even behind her and she knew she was about to be a "KAREN."

I have worked in service industry and I am aware of these kind of customers and I decide to patiently wait.

There was two girls working and the one girl was finishing up with the other customers while the other girl was handling the pain in the butt customer. I patiently waited and told the girl that was waiting on the pain in the butt customer to go ahead and take her time. I was very aware of the situation that was happening and I was willing to be patient and I WAS for like 15 minutes.

As soon as the other girl finished with the other clients, she completely dismissed me and tried to take an order from the people that were literally in line behind me that had walked in literally 30 seconds prior.

I was so upset to have waited in line almost 15 minutes patiently without ever placing an order just to have the other girl completely dismiss me and try to help the customers behind me that had literally just walked in. The other girl didn't even bother to look at me and smile, she completely dismissed me the entire time that I was there and then friendly smiled at the people behind me and asked them what they wanted and they began to order.

At that point I was so upset because I had patiently waited for so long to even place an order and the other girl knew that I was being patient. Why she didn't tell the other girl to help the person that had patiently been waiting 15 minutes instead of trying to help the people that were behind her that it literally just walked in, it was absolutely beyond me. The other girl never even acknowledged me once, like I was a total ghost in there. This is supposed to be two people working together but she's not even acknowledging the other person in line that has been in line.

What's the point of having a line if you're not going to even recognize your line? At that point you might as well just give out numbers for people to order when they're ready so people are handled in the order they actually walked in.

I think what upset me the most yesterday is that I had a choice between eating at a corporate chain across the street or eating at a small local restaurant that I know the owner Farah and choosing to pay cash for my meal since I would rather support a local business and a local economy that probably needs the revenue more than the local chain across the street.

I was really bummed and pissed off that I had to go across this street and spend my money at an overpriced chain with crappy food because I couldn't even order food at my favorite local independent restaurant.

Farah; Please remind your employees that most of your customers are regulars and that you're still in business after all of these years because of your regulars that support your business and that they have to do better for YOU. I know that this is not the type of treatment you're customers expect and therefore I'm not going to change my rating from 5 stars but at least wanted to leave a review because I knew you would read it and rectify the situation with your employees.

As an owner, I would be fuming to find out that my regulars were treated this way.

Original post:
If you like authentic Mediterranean, Greek and Arabic food than you must try this place! The wraps are "off the chain good" and the employees are friendly and the owner is one of those super nice go

Elicia P

Quick Mediterranean restaurant. Does have a nice menu selection. Offers vegetarian and gluten-free options.
I was a bit disappointed that my food was microwaved.
Staff service was okay. Not super, but meh.
Inside is decorated nice.
Overall, I wouldn't go again. It just didn't meet my expectations.

Atmosphere: 4

Food: 3

Service: 3

Megan Murphy

Best lamb wrap!

Food: 5

Matt Orris

Amazing place. Food was great!

Atmosphere: 5

Food: 5

Service: 5

omgletmejoin

Been coming here for close to a decade. Food is always great and so are the employees. Highly recommend the beef moroccan wrap and baklava.

Atmosphere: 5

Food: 5

Service: 5

schoenholzbl

Walked in and asked for a recommendation not knowing what to expect, the Moroccan chicken was so good! Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Moroccan Chicken Wrap

Erica Slawski

The staff was so nice helping me order as a first time customer! They were very committed to giving me a great experience despite me coming in just before their close for the night! Food was fantastic—glad I ordered extra for lunch the next day! Very affordable and high quality!

Atmosphere: 5

Food: 5

Service: 5

Luis Roman SR.

Really really good fresh food ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hummus

Justin

Hands down the best experience. Im not good at deciding what to eat at new places but we narrowed it down to a grilledlamb Moroccan wrap with chicken rotisserie style. They have the sauces with chips to try in front of you so I got the hot sauce and aglio (garlic). Saving half for later because its humungo. Feel like I was getting a total run down of everything by a friend. They are family owned and it shows. Ill be back!!

Kid-friendliness: There was a large family and they moved the booths together to make a big one. I have kids so ill be bringing them next time to try the kids menu

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Moroccan Chicken Wrap

Michael K

Always have great service here! Today Riley made one of the best wraps I’ve ever had! Very helpful with trying to decide what to get and very friendly!

Atmosphere: 5

Food: 5

Service: 5

J. C.

Great food, great service!

Atmosphere: 5

Food: 5

Service: 5

Gulnoza Azamova

Poor costumer servis. My kids played in the restaurant and split some water on the floor then waitress came (name is Sean she /her ) and start arguing with us and start vacuuming and cleaning while we were eating.She was so rude to us. It was our first and last time in this place.

Atmosphere: 5

Food: 5

Service: 1

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