Fluffy Duck Café

10001 Chester Ave, Cleveland
(216) 218-9447

Recent Reviews

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Rebekah Edewards

The older man at the front counter was rude. I asked if they had non dairy alternatives for milk and he informed me “we don’t have coffee today, and we don’t care.” I repeated his statement and he informed me that they don’t care that they don’t have coffee because they are not a coffee shop, “that is not what we do here”. I did not take it further, I just walked out. The bakery smelled great, very buttery and the smell of croissants, but being gluten and dairy intolerant, I didn’t buy anything. I do not recommend going to this café, especially if you’ve driven four hours and would just like a nice cup of coffee.

Atmosphere: 1

Service: 1

Karina Carvalho

The place was dirty, the dishes too! The service was terrible. The man was kind of rude, no smile, no thanks, not nice at all. The croissant was cold!

Atmosphere: 1

Food: 2

Service: 1

Laila Alkhouli

I honestly don’t understand the hype about this place. The service was unbelievably bad. The guy working there was extremely rude. I ordered a croissant sandwich and the egg inside was completely raw. When I asked for it to be cooked well done, he flat-out refused. I ended up just leaving the place after I paid and had nothing. Very disappointing experience - I won’t be coming back!!

Atmosphere: 1

Food: 1

Service: 1

Teresa Dunn

Great coffee with lots of homemade syrups, clearly freshly made bakery that smelled delicious However the lack of customer service and just general lack of acknowledgement of customers was super off putting. I couldn't wait to leave lol I felt like I was annoying the staff! They didn't even tell me when my coffee was ready, just placed it on the bar and I realized a few min later it was mine. I'd try the other many options around before here for coffee and lunch!

Atmosphere: 1

Food: 5

Service: 1

Tramayne Fountain

Rude all around came in for a coffee while i wait on my meds at the pharmacy literally was about to do a daily blog about a cute little cafe so i order my drink and he makes a smart comment about this being a food place and as i sit to enjoy he yells at me and says he only seats people who buys food and told me i could “get up and just leave” if i didn’t have to wait on my things i would’ve never even stopped at this place never even thought of it all the time i lived here never even stopped by to check. 0/10 terrible. Watery drinks for 9 bucks?? And bad customer service. Shut this place down.

Atmosphere: 1

Food: 1

Service: 1

Yousef Shabana

Bad attitude. Never experienced such a terrible attitude.

Atmosphere: 1

Food: 1

Service: 1

Little K

You’ve heard of Seinfeld’s episode about the soup nazi? Well, ignore the service and savor the absolutely delectable breads, sandwiches and sweet pastries.

Different businesses have their strengths and weaknesses. Fluffy a duck has terrific food!!

Atmosphere: 3

Food: 5

Service: 3

Dave de Heer

Terrific bakery with an open kitchen design. You can smell the bread and other delicious croissants, Danish, and muffins being baked while you enjoy your coffee and pastry. The pastries are actually better than many of the baked goods you can find at more traditional bakeries in Little Italy (but with a more limited menu).

Atmosphere: 4

Food: 5

Service: 5

Yingxin Wu

Their roasted pork bahn mi is delicious! Made fresh, taste fresh. Beautifully spiced chai. Gentleman at the front is very friendly!

Atmosphere: 5

Food: 5

Service: 5

N ch

Best people best food!!!!!!!!!!!!!!!!!!!!! I cannot believe the food is so great.!!! Grandpa is old and still lworks at this age making this yummy delicious bakery food.!!!!!!! I do not think they are rude at all!!!! It is a small bakery, literally providing worlds best pastries, run by two people, so either you wait or don’t, regardless, I cannot stop going there.! Such amazing food. I cannot believe that at this age, not only does he bake but has the best baked food in the country after travelling a lot. It’s a grandpa’s place, so he works as fast he can. We not only ate here everyday but bought a lot of food to take away..

Atmosphere: 5

Food: 5

Service: 5

Priyadharshini Rajan

The best crossaints that I have ever had. They are super airy and absolutely loved them.

Atmosphere: 5

Food: 5

Service: 4

Elizabeth Davidson

This place really has such an opportunity to actually be life-changing for people as it's right across the street from a hospital... tragically, the staff prefer to kick patrons out of their *empty* cafe who have just spent nearly $40 on coffee and pastries instead of providing a safe and welcoming place for customers to recharge.

The croissant was one of the best I've ever had -- enjoyed on the sidewalk as the owner refused us seats inside -- which is what saved this review from 1 star. We all got drinks, we bought pastries, a family member was on an all-liquid diet having treatment and was grateful to have a hot coffee but we were told to get out; I can't stomach ever going back to this angry establishment.

Atmosphere: 1

Food: 4

Service: 1

elizabethdT6346PX

This place really has such an opportunity to actually be life-changing for people as it's right across the street from a hospital... tragically, the staff prefer to kick patrons out of their *empty* cafe who have just spent nearly $40 on coffee and pastries instead of providing a safe and welcoming place for customers to recharge. The croissant was one of the best I've ever had -- enjoyed on the sidewalk as the owner refused us seats inside -- which is what saved this review from 1 star. We all got drinks, we bought pastries, a family member was on an all-liquid diet having treatment and was grateful to have a hot coffee but we were told to get out; I can't stomach ever going back to this angry establishment.

Moha Alabdul

Great spot, modern decor, delicious food and most importantly nice staff. Definitely coming back!

Atmosphere: 5

Food: 5

Service: 5

Jasmine. G

Rude customer service

Atmosphere: 1

Food: 1

Service: 1

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