We waited one hour for our food, messed up the order, very poor service. Bun was soggy. Asked multiple times to refill our water. Service need some improvement
Atmosphere: 3
Food: 3
Service: 1
Linda T
I eat here often and it’s consistently good food and great service. The pulled pork sandwich and the Thai chicken salad are favorites. So flavorful and always delicious. The staff is friendly and personable, always there when you need them, and not when you don’t. They are upbeat and positive which reflects well on the management at Marriott and makes for a pleasant experience for all. Megan always goes above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Eileen Jordan
Good food
Atmosphere: 4
Food: 5
Service: 4
Carlos Rodriguez
The servers were so sweet, Kim was so nice and attended to us. Food was delicious and served just like we asked.
Atmosphere: 4
Food: 5
Service: 5
Nick Durante
Love coming back to Cleveland and enjoying great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hummus Plate
Jonathan Kopplin
Good hotel bar and restaurant. Varied beer selection. Good food menu options.
Atmosphere: 5
Food: 5
Service: 5
Kasey Raia Stout
We were standing at the host stand waiting for a while (but we did come around 2 pm). After we sat down our waitress was great. The food is pricey for what it is, but the portion sizes are good. It was very convenient in the hotel lobby though.
Atmosphere: 4
Food: 4
Service: 4
Jane Townsend
We were staying here and it was raining so we opted for “in building” and was totally amazed. For starters we had the best and most gorgeous hummus platter I have ever had, see the photo. The burger, fries, turkey club and chips were equally as good, but I am still shocked at the hummus platter.
Surprisingly good food and service plus great people watching. My wife and I ate here the evening after the women's final four game and this hotel was the official hotel for the tournament, so quite the parade of fans, athletes and staff either celebrating or nursing hurt feelings.No reason for a lobby restaurant in a major chain hotel to be any good but this one was, as testified by many of the reviews. I had the ribs and my wife had a cheese pizza. Both very worthy. Servers were hustling but helpful and polite.
Apparently this is the great room. We're there for the stair climb challenge and big open space. Carpeting was clean. Service at the hotel was great. Friendly staff.
Atmosphere: 4
L C
Dinner menu Burgers and soup was excellent. Breakfast menu was not so great for the price. Waffles and Tower breakfast was ordinary
Michael Franz
Great little hotel restaurant the food is really good the people that work here are really nice and welcoming we ate here three times during our stay never
Atmosphere: 1
Food: 4
Service: 3
Jennifer Nash
Early morning buffet items tend to be cold, but I'm sure they take some time to heat up
Fries 🍟 were cold 🥶 but replaced.
Atmosphere: 5
Food: 5
Service: 5
We waited one hour for our food, messed up the order, very poor service. Bun was soggy. Asked multiple times to refill our water. Service need some improvement
Atmosphere: 3
Food: 3
Service: 1
I eat here often and it’s consistently good food and great service. The pulled pork sandwich and the Thai chicken salad are favorites. So flavorful and always delicious. The staff is friendly and personable, always there when you need them, and not when you don’t. They are upbeat and positive which reflects well on the management at Marriott and makes for a pleasant experience for all. Megan always goes above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 4
Food: 5
Service: 4
The servers were so sweet, Kim was so nice and attended to us. Food was delicious and served just like we asked.
Atmosphere: 4
Food: 5
Service: 5
Love coming back to Cleveland and enjoying great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hummus Plate
Good hotel bar and restaurant. Varied beer selection. Good food menu options.
Atmosphere: 5
Food: 5
Service: 5
We were standing at the host stand waiting for a while (but we did come around 2 pm). After we sat down our waitress was great. The food is pricey for what it is, but the portion sizes are good. It was very convenient in the hotel lobby though.
Atmosphere: 4
Food: 4
Service: 4
We were staying here and it was raining so we opted for “in building” and was totally amazed. For starters we had the best and most gorgeous hummus platter I have ever had, see the photo. The burger, fries, turkey club and chips were equally as good, but I am still shocked at the hummus platter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Key Tower Burger, Hummus Plate
Surprisingly good food and service plus great people watching. My wife and I ate here the evening after the women's final four game and this hotel was the official hotel for the tournament, so quite the parade of fans, athletes and staff either celebrating or nursing hurt feelings.No reason for a lobby restaurant in a major chain hotel to be any good but this one was, as testified by many of the reviews. I had the ribs and my wife had a cheese pizza. Both very worthy. Servers were hustling but helpful and polite.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Apparently this is the great room. We're there for the stair climb challenge and big open space. Carpeting was clean. Service at the hotel was great. Friendly staff.
Atmosphere: 4
Dinner menu Burgers and soup was excellent. Breakfast menu was not so great for the price. Waffles and Tower breakfast was ordinary
Great little hotel restaurant the food is really good the people that work here are really nice and welcoming we ate here three times during our stay never
Atmosphere: 1
Food: 4
Service: 3
Early morning buffet items tend to be cold, but I'm sure they take some time to heat up
Atmosphere: 5
Food: 3
Service: 5
Great
Atmosphere: 4
Food: 4
Service: 4
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