Ordered food on line through their website and it allowed me to select delivery to a local hotel. 20 minutes after the estimated delivery time I reached out to check on my order and was told they didn't have delivery. They said they would send in to door dash. I called back after another 20 minutes and was told it had been picked up. After another 20 minutes and no pizza they admitted it was still sitting there. Waste of 2 hours.
Service: 1
Audio Engineer
Very slow service
Atmosphere: 1
Food: 2
Service: 1
Nicole Stalder
Placed a large order for a work party and everyone enjoyed what they had.
Atmosphere: 5
Food: 5
Service: 5
John Fulton
Kid-friendliness: Safe
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
J G
Shut it down! (screamed in John Taffer’s voice). They told us 15-20 minutes for a pizza and after an hour of waiting said oops not sure where it is. After inspecting how dirty the place is it’s probably for the best we didn’t receive any food.
shariqua Fowler
It's ghetto stink and dirty in there I my order was wrong plus to top it off they said I did not order over the phone and charge me for something I didn't order
Atmosphere: 1
Food: 1
Service: 1
macie teichow
Horrible experience
B Smith
Downtown Cleveland Guys......The food was okay... Not great but not the worst. But the service and atmosphere is horrible. It's like they get people off the streets to work here. They have no etiquette when dealing with customers. Rude is what they are..... It's like seriously....... a good greeting can go a long way.... Guys is going to loose a lot of business if they don't vet these ppl
Food: 3
Recommended dishes: Pizza by the Slice
Bella Cosplay (Namisan)
I ordered a LARGE pizza, they gave me a MEDIUM, the toppings were skimpy, and it was TERRIBLY UNDERDONE AND DOUGHY, They would NOT replace my pizza with the CORRECT SIZE because I didn't bring it back to them. But I am disabled and cannot drive so I could not bring it back to them so I had no choice but to eat . I USED TO order from them for their QUALITY AND CUSTOMER SERVICE. But I see now that it is NO LONGER THE SAME. THEY WILL NO LONGER BE GETTING MY BUSINESS!!
Food: 2
Service: 1
Christopher Villarreal/De'Lao
Man I from Chicago and this ? was delicious ? seriously great tasty ?? I highly recommend that if your in the area you better stop and try a slice ?...
We went here around 10pm August 20th. After we ordered a slice of pizza, boneless wings, and fries we were told it would be 15-20 minutes. While we were waiting, there was a huge cockroach crawling on the floor, and the cashier swept it in the dustpan and brought it back to what I assume was the kitchen. We lost our appetite, and at this point we've been waiting 30 minutes. I asked the cashier to just cancel the order, she said the chicken was halfway done and she didn't know how to cancel or issue refunds. She went to the back to get help with canceling, and somehow chicken that was halfway done was ready. When it was brought home, it was soggy, undercooked, and inedible.
Atmosphere: 1
Food: 1
Service: 2
Olivia Austin
Ordered delivery. They are rude on the phone, don’t give any updates and hang up on you. Do not care about you at all as a customer. Thanks so much for a great experience. Will never order here again.
Atmosphere: 1
Food: 1
Service: 1
Tesla Zhang
The burger took forever to make, but the dude was very cool
Evan Silver
Very rude service if they want to stay in service industry they should change their ways
Atmosphere: 1
Food: 2
Service: 1
Willie Otero
Service is kind of weird. I came in during late night tried to order a Polish Boy online but it’s not there anymore so I order in person and they charged me sales tax during the sales tax holiday.
Ordered food on line through their website and it allowed me to select delivery to a local hotel. 20 minutes after the estimated delivery time I reached out to check on my order and was told they didn't have delivery. They said they would send in to door dash. I called back after another 20 minutes and was told it had been picked up. After another 20 minutes and no pizza they admitted it was still sitting there. Waste of 2 hours.
Service: 1
Very slow service
Atmosphere: 1
Food: 2
Service: 1
Placed a large order for a work party and everyone enjoyed what they had.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Safe
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Shut it down! (screamed in John Taffer’s voice). They told us 15-20 minutes for a pizza and after an hour of waiting said oops not sure where it is. After inspecting how dirty the place is it’s probably for the best we didn’t receive any food.
It's ghetto stink and dirty in there I my order was wrong plus to top it off they said I did not order over the phone and charge me for something I didn't order
Atmosphere: 1
Food: 1
Service: 1
Horrible experience
Downtown Cleveland Guys......The food was okay... Not great but not the worst. But the service and atmosphere is horrible. It's like they get people off the streets to work here. They have no etiquette when dealing with customers. Rude is what they are..... It's like seriously....... a good greeting can go a long way.... Guys is going to loose a lot of business if they don't vet these ppl
Food: 3
Recommended dishes: Pizza by the Slice
I ordered a LARGE pizza, they gave me a MEDIUM, the toppings were skimpy, and it was TERRIBLY UNDERDONE AND DOUGHY, They would NOT replace my pizza with the CORRECT SIZE because I didn't bring it back to them. But I am disabled and cannot drive so I could not bring it back to them so I had no choice but to eat . I USED TO order from them for their QUALITY AND CUSTOMER SERVICE. But I see now that it is NO LONGER THE SAME. THEY WILL NO LONGER BE GETTING MY BUSINESS!!
Food: 2
Service: 1
Man I from Chicago and this ? was delicious ? seriously great tasty ?? I highly recommend that if your in the area you better stop and try a slice ?...
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pizza by the Slice
Restaurantji Recommends
We went here around 10pm August 20th. After we ordered a slice of pizza, boneless wings, and fries we were told it would be 15-20 minutes. While we were waiting, there was a huge cockroach crawling on the floor, and the cashier swept it in the dustpan and brought it back to what I assume was the kitchen. We lost our appetite, and at this point we've been waiting 30 minutes. I asked the cashier to just cancel the order, she said the chicken was halfway done and she didn't know how to cancel or issue refunds. She went to the back to get help with canceling, and somehow chicken that was halfway done was ready. When it was brought home, it was soggy, undercooked, and inedible.
Atmosphere: 1
Food: 1
Service: 2
Ordered delivery. They are rude on the phone, don’t give any updates and hang up on you. Do not care about you at all as a customer. Thanks so much for a great experience. Will never order here again.
Atmosphere: 1
Food: 1
Service: 1
The burger took forever to make, but the dude was very cool
Very rude service if they want to stay in service industry they should change their ways
Atmosphere: 1
Food: 2
Service: 1
Service is kind of weird. I came in during late night tried to order a Polish Boy online but it’s not there anymore so I order in person and they charged me sales tax during the sales tax holiday.
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