I had high hopes for Bella Luna, touted as the best spot for empanadas in the city, but my experience was nothing short of dismal. From the moment I stepped inside, I was met with a shocking level of rudeness from the cashier, who also happened to be the cook. His attitude was appalling; it felt as though he was genuinely irritated that we dared to enter the establishment.
Every interaction was a struggle, as he mumbled out responses that left me wondering if he even wanted to be there. When I asked about the menu, his dismissive reply about the lack of Spanish rice was almost enough to make me walk out before placing an order. It’s hard to believe that a place with such a reputation could deliver such terrible customer service. I drove all the way from Akron, expecting a delightful meal, only to be met with disgust and disdain. Save yourself the trouble and look elsewhere for a welcoming dining experience.
Atmosphere: 2
Food: 5
Service: 1
Brandon Foster
Food was amazing but the man who took our order was extremely rude and acted like he was annoyed that we were there had I not paid for my food already I would’ve left
Atmosphere: 1
Food: 5
Service: 1
Anjahlinah
They have 2 new empanadas, a curry chicken and a jerk beef and they are both soooooo good 😫 i'm still thinking about that curry empanada!! the jerk beef was just as good but that curry one !!! phenomenal 🤌🏽 and the sauces are always on point ! i'm always satisfied here and i appreciate that :)
Hilary Hart
It said they were open online, but they were closed when we got there. The sign also is not the same name as they have online. I double checked to be sure, and it was the same place.
Berendis Pinero
never open
Atmosphere: 1
Food: 5
Service: 1
Terran Wilson
It has to be under new management. Service was super slow. I got 4 beef tacos and was not impressed for the money I spent. The desert section was totally empty. No air conditioning. I wouldn't recommend this restaurant to anyone anymore.
Atmosphere: 1
Food: 3
Service: 2
Jonathan
Say us they close at 8 but I called at 6:30pm & they answered the phone & told me they where closed , my kids were very upset , if yoir not going to stay open until the posted times , then I recommend to change them.
Atmosphere: 1
Food: 5
Service: 1
Eric Borowsky
I ordered the beef tacos and chicken tacos. The beef were pretty decent. The chicken tacos weren’t so great service was good, but I felt bad for the guy. He was cooking and doing the cash register l. Was little pricey 4 tacos $23
Atmosphere: 1
Food: 3
Service: 3
Trista
Is it under new ownership? I went in and cases were empty there was 4-5 people waiting for food. They had no rice or sides. I was so confused at how this place is still open. I missed out on when it was good
Its very decent place to eat. Just not like it's original taste we all miss.
Atmosphere: 3
Food: 3
Service: 2
Anna Lynne
Improved experience! It’s been a while since I stopped in & I think there might be new owners since the last time I was there. But super friendly service & the Cuban was delicious and the handout fries! Chefs kiss. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Kim Rutkowski
Excellent customer service! Extremely friendly and helpful. The Empanadas were incredible and we really loved the cheese pound cake!
Atmosphere: 5
Food: 5
Service: 5
David Chappel
Amazing food, great customer service
Atmosphere: 5
Food: 5
Service: 5
Melissa Mercado
We went specifically for the empanada tacos and WOW!! The tacos were delicious!! I give the tacos 5 stars. We tried beef and chicken and could not decide which tasted better..lol My only suggestion would be freshly grated cheese, but it did not stop me from giving a 5 star. For the atmosphere, not much seating, just window bar height seating and is on a busy intersection, but the parking is good so that did not matter. Most certainly returning for more tacos! Thank you for the good food!
I had high hopes for Bella Luna, touted as the best spot for empanadas in the city, but my experience was nothing short of dismal. From the moment I stepped inside, I was met with a shocking level of rudeness from the cashier, who also happened to be the cook. His attitude was appalling; it felt as though he was genuinely irritated that we dared to enter the establishment.
Every interaction was a struggle, as he mumbled out responses that left me wondering if he even wanted to be there. When I asked about the menu, his dismissive reply about the lack of Spanish rice was almost enough to make me walk out before placing an order. It’s hard to believe that a place with such a reputation could deliver such terrible customer service. I drove all the way from Akron, expecting a delightful meal, only to be met with disgust and disdain. Save yourself the trouble and look elsewhere for a welcoming dining experience.
Atmosphere: 2
Food: 5
Service: 1
Food was amazing but the man who took our order was extremely rude and acted like he was annoyed that we were there had I not paid for my food already I would’ve left
Atmosphere: 1
Food: 5
Service: 1
They have 2 new empanadas, a curry chicken and a jerk beef and they are both soooooo good 😫 i'm still thinking about that curry empanada!! the jerk beef was just as good but that curry one !!! phenomenal 🤌🏽 and the sauces are always on point ! i'm always satisfied here and i appreciate that :)
It said they were open online, but they were closed when we got there. The sign also is not the same name as they have online. I double checked to be sure, and it was the same place.
never open
Atmosphere: 1
Food: 5
Service: 1
It has to be under new management. Service was super slow. I got 4 beef tacos and was not impressed for the money I spent. The desert section was totally empty. No air conditioning. I wouldn't recommend this restaurant to anyone anymore.
Atmosphere: 1
Food: 3
Service: 2
Say us they close at 8 but I called at 6:30pm & they answered the phone & told me they where closed , my kids were very upset , if yoir not going to stay open until the posted times , then I recommend to change them.
Atmosphere: 1
Food: 5
Service: 1
I ordered the beef tacos and chicken tacos. The beef were pretty decent. The chicken tacos weren’t so great service was good, but I felt bad for the guy. He was cooking and doing the cash register l. Was little pricey 4 tacos $23
Atmosphere: 1
Food: 3
Service: 3
Is it under new ownership? I went in and cases were empty there was 4-5 people waiting for food. They had no rice or sides. I was so confused at how this place is still open. I missed out on when it was good
tacos empanadas are amazing!!!!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Its very decent place to eat. Just not like it's original taste we all miss.
Atmosphere: 3
Food: 3
Service: 2
Improved experience! It’s been a while since I stopped in & I think there might be new owners since the last time I was there. But super friendly service & the Cuban was delicious and the handout fries! Chefs kiss. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service! Extremely friendly and helpful. The Empanadas were incredible and we really loved the cheese pound cake!
Atmosphere: 5
Food: 5
Service: 5
Amazing food, great customer service
Atmosphere: 5
Food: 5
Service: 5
We went specifically for the empanada tacos and WOW!! The tacos were delicious!! I give the tacos 5 stars. We tried beef and chicken and could not decide which tasted better..lol My only suggestion would be freshly grated cheese, but it did not stop me from giving a 5 star. For the atmosphere, not much seating, just window bar height seating and is on a busy intersection, but the parking is good so that did not matter. Most certainly returning for more tacos! Thank you for the good food!
Atmosphere: 3
Food: 5
Service: 4
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