Ice House Tavern and Grill

Megan was incredible! Pristine service. Drinks when you need them, order taking when wanted it, very attentive. Phenomenal experience all the way around. 100% will come back. Megan is the bartender/server to have!

Atmosphere: 5

Food: 5

Service: 5

Part 3 review , I’ve also gone through the reviews just now while about to leave my own review and seen that recently somebody had the same interaction with this establishment — his burger was burnt and they removed it from his receipt. And he said 2 of the cooks came to his table to speak with him. Hmmmm… funny, right after we were informed that food wasn’t allowed to be taken off receipts and kitchen staff couldn’t come to customers’ tables. The waiter brought us the owner’s (Debbie) number because she said there was no manager or supervisor on shift with the staff, so if an issue occurred during business hours there is no one in charge to hold the employees accountable. Shortly after, she went and told all the other staff in the bar. We had multiple staff coming to our table talking to us, asking what happened. After I explained to the staff, even they said that they were in the wrong on their part. I was told by two separate staff members that the extra crispy wing cook time was in fact 25 minutes and not 30 minutes. So if I asked for my wings to be cooked 5 minutes under the cook time for extra crispy, wouldn’t my wings have been cooked for 20 minutes and not 27 minutes? I only said 25–27 minutes thinking that was under the cook time, and my wings were actually cooked 7 minutes over the time they should have been cooked. Staff were telling me there was a huge mix-up, so for multiple staff members to hear the story and agree with me, the customer, and still tell me I can’t get the item removed from the receipt is insane. Our waitress started crying, saying the situation was frustrating. I asked her, shouldn’t I be crying as the customer being forced to pay for food I can’t eat? That’s even more frustrating. She has a sister who works there who came over to our table with the other bartender who had the short hair giving us dirty looks when we arrived. They were very aggressive and disrespectful, slamming two receipts on the table and saying, “So look, y’all are going to pay for everything.” We said we were going to pay anyway — there was never a time once in this entire encounter that I stated I wasn’t paying. All I asked was if the item could be removed; I never said if it wasn’t removed I wasn’t paying. The sister snatched the paper off our table that had the owner’s information on it (Debbie). I was told we weren’t allowed to have the manager’s number and that they called her, and they told me she said to them, and I quote, “Tell them to pay for their food, we aren’t taking anything off, and after they pay, tell them to get out and never come back here ever again.” So at this point, we are being attacked by staff members, arguing with staff, being disrespected, and told to never return. They even threatened to call the police on me for no reason, because my food was overcooked and I was informed incorrectly about the wing cook time. To top it all off, they didn’t even offer to just re-cook the food for me so I could pay for what I actually ordered. Why, as an establishment, didn’t it just cross their mind to take the old wings back and fix the order and give me new wings — and still make me pay? When we were leaving, two of the cooks were standing at the side kitchen door while it was open, laughing at us and talking about the situation as we left. They were rolling Black & Milds in between their hands and cooking food in the kitchen with no gloves on. The whole situation was handled so poorly. I’m very disgusted with them as a staff and business. Debbie supports their behavior; she even enables it, so they will never grow. She is losing money and doesn’t care as long as it’s the “Black dollar.”

Atmosphere: 1

Food: 1

Service: 1

ZACK AND LAURA MAKE THE ATMOSPHERE - great bar, great drinks, and great customer service. Need more bars and people like this in the area.

Best wings. And I've had a few. Cold very cold beer. Definitely my go to for wings

Beautiful day and bar not open outside also very hot in bar

Good food. Good pours. Great staff. Chili is awesome.

Great place for a beer after work

Had a very nice time with my wife. Ask for holly she’s the best bartender you can ask for very patient and does her job really well

Find somewhere else to spend your money. Not worth it.

Very good place to unwind and have a drink. Great service with outstanding servers. I have been going to this place for years, and never once have I been disappointed. Keep up the good work, don't change a thing.

Best pierogies I have ever had.

Good service. I hear the wings are great. I'll have to try them next time.

My husband and I found this gem by google maps from the hotel we were staying and we actually ended up eating all our meals there !! dawn and her twin sister were so personable and helpful and honestly the best wings and burger I ever had .. for the record I also had their onion rings and breaded cauliflower and mushrooms .. but the conversations and personal attention was amazing service was quick !!! Will come back just for the amazing burger and spicy garlic parm wings and great conversation!!! Thank you Dawn and Holly (twin sisters) for making us feel so welcome 🩷

This place was great! We enjoyed the food and our drinks were nice and cold!

The taco special is a joke they look disgusting and the thing completely fell apart when I picked it up. I regret buying 4 of them. Complete waste of money. This place is not what it use to be.