Used to be a great place before they got too big for their britches and opened other locations. Now they are overpriced, rude, will tell you to go somewhere else, and block you on Facebook if you say anything less than praise for their “high quality ingredients”
Read the reviews, it’s not worth $25-$42/dozen & they don’t care about customers.
Soon enough this place will be the next Melt.
katie Rivera
I went there at 11a and paid $3.15 per donut. I picked out my 2 childhood favorites. I came home so excited, but instantly disappointed. Both of my donuts were hard on the outside. They tasted like yesterday's leftovers. Not acceptable at those prices.
Atmosphere: 4
Food: 1
Service: 4
Jami Kucharski
I haven’t been here in a while because I’m not up around there anymore but told my grandson I was taking him for the best donuts ever! Boy we’re they a big disappointment. I paid $25 for a dozen dry and stale donuts. I couldn’t believe it! I have always loved this place and didn’t even mind paying the price for them because they were so worth it. I can go to Giant Eagle any time of day and get fresher ones. Not ever going back!
Atmosphere: 3
Food: 1
Service: 3
Luke
Biggest cinnamon roll ever nice and soft donuts and great service,thank you
Jason Downs
Very nice person working this morning and very informative. Get there early for the freshest donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnuts
Jen Lynch
I’ve gotten these donuts my whole life. They used to be such a great treat years ago. Now the varieties are so over the top & loaded with so much frosting, sugar and candy. The only kind I can handle are a couple of the basic variety when they even have those available. I stop by periodically mid-morning and normally they are sold out of most varieties already before 10am. Additionally, I know prices have escalated in recent years, but the cost of them is outrageous now. $3+ for one of the basic donuts is absurd and almost $16 for 6 is ridiculous. They need to adjust prices for the basic donuts. This is why I used to go here monthly and now it’s just once a year, if that.
Atmosphere: 5
Food: 1
Service: 3
Danielle Porterfield
How can jack frost make donuts
Mission Harris
My boyfriend who is severely allergic to tree nuts told the lady at the counter he was allergic, the lady didn't say anything about the dount he ordered nor do they have allergens listed anywhere. Only for him to find out they use almost exclusively almond flour. The store should at least have allergens listed visibly, they could kill people who have food allergies.
Jason Cropper
It’s confusing and frustrating that the doughnuts are not labeled. At least label the base doughnuts and have a chalk board listing the ones that change. The way it is now with no labels causes long waits as people are asking for each doughnuts flavor one at a time. Make the business customer friendly not convenient for the owners.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Doughnuts
Terry Duke
Amazing donuts with friendly and helpful staff
Dietary restrictions: Gluten Free donuts available
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Assorted Donuts, Doughnuts, These Donuts
Omg omg best place every customer service is amazing u have no idea how happy I am the older gentleman this wed Jan 22 was amazing he has amazing customer service skills someone give this guy a raise
Atmosphere: 5
Food: 5
Service: 5
Rex The Minotaur
Always have, and always will have the best tasting donuts around. Got to try Steve's newest experimental chocolate Italian soda, which was fantastic. Tried it again with some cream tho, still good, but better without I thought. Definitely willing to experiment again tho.
Bobby West
The best cake donuts in Cleveland. Crispy outside, super soft inside, so many good flavors: basics to elaborate. The icing is perfect.
Honestly I’m a little disappointed. I paid 25 for a dozen of stale/ hardened donuts. I will not be going back
Atmosphere: 1
Food: 1
Service: 2
Jeremy Burnette
We went in this morning for halloween donuts and Jack Frost did not disappoint. Donuts were fresh and delicious my kids loved the halloween decorations.
Used to be a great place before they got too big for their britches and opened other locations. Now they are overpriced, rude, will tell you to go somewhere else, and block you on Facebook if you say anything less than praise for their “high quality ingredients” Read the reviews, it’s not worth $25-$42/dozen & they don’t care about customers. Soon enough this place will be the next Melt.
I went there at 11a and paid $3.15 per donut. I picked out my 2 childhood favorites. I came home so excited, but instantly disappointed. Both of my donuts were hard on the outside. They tasted like yesterday's leftovers. Not acceptable at those prices.
Atmosphere: 4
Food: 1
Service: 4
I haven’t been here in a while because I’m not up around there anymore but told my grandson I was taking him for the best donuts ever! Boy we’re they a big disappointment. I paid $25 for a dozen dry and stale donuts. I couldn’t believe it! I have always loved this place and didn’t even mind paying the price for them because they were so worth it. I can go to Giant Eagle any time of day and get fresher ones. Not ever going back!
Atmosphere: 3
Food: 1
Service: 3
Biggest cinnamon roll ever nice and soft donuts and great service,thank you
Very nice person working this morning and very informative. Get there early for the freshest donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnuts
I’ve gotten these donuts my whole life. They used to be such a great treat years ago. Now the varieties are so over the top & loaded with so much frosting, sugar and candy. The only kind I can handle are a couple of the basic variety when they even have those available. I stop by periodically mid-morning and normally they are sold out of most varieties already before 10am. Additionally, I know prices have escalated in recent years, but the cost of them is outrageous now. $3+ for one of the basic donuts is absurd and almost $16 for 6 is ridiculous. They need to adjust prices for the basic donuts. This is why I used to go here monthly and now it’s just once a year, if that.
Atmosphere: 5
Food: 1
Service: 3
How can jack frost make donuts
My boyfriend who is severely allergic to tree nuts told the lady at the counter he was allergic, the lady didn't say anything about the dount he ordered nor do they have allergens listed anywhere. Only for him to find out they use almost exclusively almond flour. The store should at least have allergens listed visibly, they could kill people who have food allergies.
It’s confusing and frustrating that the doughnuts are not labeled. At least label the base doughnuts and have a chalk board listing the ones that change. The way it is now with no labels causes long waits as people are asking for each doughnuts flavor one at a time. Make the business customer friendly not convenient for the owners.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Doughnuts
Amazing donuts with friendly and helpful staff
Dietary restrictions: Gluten Free donuts available
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Assorted Donuts, Doughnuts, These Donuts
Restaurantji Recommends
Omg omg best place every customer service is amazing u have no idea how happy I am the older gentleman this wed Jan 22 was amazing he has amazing customer service skills someone give this guy a raise
Atmosphere: 5
Food: 5
Service: 5
Always have, and always will have the best tasting donuts around. Got to try Steve's newest experimental chocolate Italian soda, which was fantastic.
Tried it again with some cream tho, still good, but better without I thought. Definitely willing to experiment again tho.
The best cake donuts in Cleveland. Crispy outside, super soft inside, so many good flavors: basics to elaborate. The icing is perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts, Doughnuts, Donuts by Each, Glazed Donut Holes
Honestly I’m a little disappointed. I paid 25 for a dozen of stale/ hardened donuts. I will not be going back
Atmosphere: 1
Food: 1
Service: 2
We went in this morning for halloween donuts and Jack Frost did not disappoint. Donuts were fresh and delicious my kids loved the halloween decorations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts, Doughnuts
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