Max & Erma's
7085 Engle Rd, Middleburg Heights
(440) 816-1626
Recent Reviews
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Very impressed with serving size and pricing would visit again. While I didn't have any drinks they looked reasonably priced.
Atmosphere: 4
Food: 5
Service: 5
This place is the best. Food is always great, staff is outstanding. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tortilla Soup, Hamburger
I’m from Florida we came here, our server was very friendly, the food was absolutely delicious and fresh. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
⭐ 1 Star
I just worked a 12-hour shift, came home exhausted, and this is what I was delivered from Max & Erma’s — these sad, dry, overcooked wing. The quality is absolutely unacceptable. They look burnt, dried out, and like they were scraped from the bottom of a pan and thrown into a box with zero care. I order via Door Dash and my driver was waiting at the restaurant for my order and sent me a message. I’m not understanding what the wait was for. The door dash driver delivered my order promptly( I was looking at the map). I ordered dinner via DoorDash because of my long day at work and standing 12 hrs on my feet. I am a very understand Woman but I expect my food to be fresh, edible, and prepared with some basic standard of quality. Instead, I received food that looks like it sat around all day and was reheated until it turned to leather. This is beyond disappointing and shows a complete lack of pride in what’s being served to paying customers. What’s worse, this chicken was for my 6 year old daughter who has ADHD….
After a long day of work, the last thing anyone wants is to waste their hard-earned money on food that should have never left the kitchen. Do better, Max & Erma’s.
I did call and speak to a woman name Alicia*, who identified herself as a Manager. She was very empathetic and I appreciated her calm tone with me but dinner was still ruined for my family tonight 😢.
Food: 1
An absolute gem to come across. Staff was amazing. The food was delicious. Don't pass up the chance to stop here.
Atmosphere: 5
Food: 5
Service: 5
It was good.
Atmosphere: 4
Food: 5
Service: 5
This place was within walking distance of our hotel, and OMG was it amazing. Got the 3-course meal with their signature Tortilla soup, specialty burger & bottomless fries, & a chocolate chunk cookie. Everything about the meal was excellent, and each round of fries came out fresh & hot!
10/10 Highly recommend!
Atmosphere: 5
Food: 5
Service: 4
Great food. I got the pulled pork and it was huge. My husband got the shareable nachos and it was ginormous! Service was fast and friendly! Very calm atmosphere! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Best pretzels and cookies!
Salads are over priced but the rest of the menu is fine
Atmosphere: 5
Food: 5
Service: 5
Outstanding cheese on a stick appetizer. Great Burgers, and the goat cheese mashed potatoes were creamy deliciousness.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food selection, great service.
Atmosphere: 5
Food: 5
Service: 5
Our waiteress was lovely and very attentive. We ordered the nacho appetizer, potatoe skins, and a chicken tender kids meal. The nachos were called knockout nachos with very little toppings and I mean very little and a scoop of sour cream and a scoop of guac that had changed color and was definitely not fresh. The potatoe skin were like you got them from krogers freezer section. We were seated in the front area that has curtains and the temperature is so hot in there we asked to be moved. We ended up ordering food online somewhere and picking it up when we left
Atmosphere: 1
Food: 1
Service: 5
Great food as always. Tortilla soup is amazing. Great service too
Decent place to eat. Server was great. Not busy so food was out in good time and was decent.
Atmosphere: 4
Food: 4
Service: 5
Fun place to eat, food is very good
Atmosphere: 4
Food: 5
Service: 4
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