Servers, Chef , manager and food were all outstanding. A wonderful place to celebrate an anniversary.
Chuck
Food, service, valet parking all great. Our server was professional and friendly. Food was served promptly and tasted delicious. We enjoyed the ragyu meatballs, filets, au gratin potatoes, green beans, and the "legendary" hot chocolate cake for dessert. We were there to celebrate my wife's retirement, so we wanted something special and upscale. We dressed up for the occasion, and chose Morton's because we expected their "strict" dress code to be honored. We were surprised to see other patrons in t-shirts, shorts, golf shirts, jeans, sneakers, etc. I'm old school when it comes to appropriate attire, so this was my only disappointment. A restaurant as nice as Morton's should uphold their dress code.
David
The quality of the tenderloin on the sliders was far inferior to previous visits. They also removed the previously delicious burger from the bar menu and replaced it with a “smash burger” which is far inferior and doesn't even allow for selection of temperature. As a result, I cancelled future reservations. They then packed a large table of 8 next to us by adding tables and chairs and as a result, the ambience was very loud and crowded .
Juanicki
We had our Brother-Sister Dinner at Morton's in Cleveland OH. Our waiter did a wonderful job assisting us with selecting appetizers, entrées, and desserts. We enjoyed meatballs, Nueske's bacon, and crab cake appetizers. All were delicious. Bread was delicious. We enjoyed ribeye and bone-in ribeye steaks cooked to perfection. My Hubby enjoyed the sea bass entre. One of my sisters enjoyed lobster. For sides we shared the yummy sour cream mashed potatoes, smoked gouda and au gratin potatoes, loaded baked potato, and truffle cream corn (the hit of the sides). For dessert, we shared chocolate cake with ice cream. All seven of us were happy with our meals.
Tara
We have come at least 10 times out of the last few months and this time 3 out of the four steaks were way under cooked pork chop was also under cooked didn't complain about that. Seems like things aren't always clicking. Our waiter was great but food always has a problem especially when your bill is over 700 bucks I would say 3 out of 10 is decent not very good odds
Jim
Our steaks were mixed up and cooked to wrong temperature, the temperature we asked for that was now on the wrong cut of meat still needed to be sent back due to being way undercooked vs what was asked for, the wrong salad was brought to table as well. The only thing that was high end was the price. This was a very surprisingly, absolutely underwhelming experience from to bottom.
Joy
Sat in the bar area and ordered apps. All of the apps were fantastic! And the service was great!
Sean
Everything was fabulous. The location is great, and we really enjoyed celebrating our anniversary at Morton's
Lisa
Amazing food -fantastic service - best anniversary and birthday dinner -shrimp, filet mignon, ravioli chocolate lava cake - what could be wrong ?
Lynn
Very disappointed . . . Server was too attentive. Constantly checking on us, it appeared as though he was rushing us through our dinner. Food was mediocre. Definitely not the same as it use to be. We were there to celebrate a special occasion, but will most likely not be returning.
We took our daughter for her 25th birthday. Our service and food were both GREAT!! We haven't been in a few months but we highly recommend Morton's as a great downtown choice!!
Keith
The dinner entrées were all excellent. The size were great, especially the au gratin potatoes and brussels sprouts. The desserts were very disappointing. Only one of them was actually very good. The rest of them are horrible and especially for their price. The ambience of the restaurant was great. the service was excellent And we'll go back again, but we'll find someplace else to get dessert.
Lauren Jefferson
A Disappointing Experience at Morton’s
As a loyal customer who has never had an issue with Morton’s in the past, I was disheartened by my most recent visits. I feel it’s necessary to share this experience, despite how much I typically avoid leaving negative reviews.
To start, we noticed an inconsistency in food preparation practices—specifically, some of the kitchen staff were selectively wearing gloves. This was concerning. Additionally, after being seated, we waited about 20 minutes before we had to request bread, which should have been provided automatically. Our server had an assistant, yet even simple requests seemed to be an inconvenience. When we inquired about the bread, the server’s passive-aggressive response, “Yes, if you can wait a second,” was disheartening and set a tone of indifference for the rest of the evening.
Throughout our visit, the feeling of being an inconvenience to the server persisted. Each time we asked for clarification or accommodations regarding the menu, her lack of knowledge and enthusiasm became evident. In stark contrast, we observed another server nearby who was engaging, knowledgeable, and enthusiastic—qualities that enhance the customer experience but were noticeably absent at our table.
The situation became even more frustrating when there was a mix-up with a gift card I was using to pay. (In my previous visit,) I had read the card numbers off my phone, and the waiter then had successfully processed it; after writing down the numbers, our server returned to our table and loudly announced, “Your card declined,” which caused heads to turn. It was embarrassing, especially since it turned out that the numbers were written down incorrectly. Speeding up to my current visit:
When I went to pay this time , I had thought it would be a great idea to write down my gift card numbers ahead of time to alleviate any confusion , once I told her I’d be paying with the gift card, I was using my balance from last time ;you could see the look of this disdain on her face . She then proceeded to tell me I need to see proof that you purchased it ! Usually, , if you have a gift card ,you’re not the one who purchased it but ok . I then did what was asked and pulled it up on my phone . After giving her the gift card number she processes it , and then comes back in a very dismissive manner that I owed an additional $0.88. Cent . The passive-aggressive tone that had permeated the service reached its peak at that point. It felt as though the server assumed she wouldn’t be receiving a tip, and it showed in her demeanor.
I attempted to use my Landry’s card for the $25 discount but realized too late that I hadn’t registered it. By then, it was clear the server was done trying to provide any level of service. After spending over $200 on what was, at best, mediocre food, I was left feeling deeply disappointed and even hurt by the treatment we received. We gave The balance of 88cent on the credit card to include the tip , we were never asked for our ID to try to confirm identity or that it was ours like she did the gift card. The gift card never confirmed our identity so I didn’t understand the point of asking me to pull it up on my phone .
The culmination of poor service, passive-aggressive behavior, and even the subtle undertones of racial bias made for an unpleasant and unfortunate dining experience. Despite my loyalty to Morton’s, this experience has left me with no desire to return, even if a client were to invite me.
Our server, Kate, was responsible for this experience, and while I understand that everyone can have an off day, this was far beyond unacceptable for a restaurant of Morton’s caliber.
Atmosphere: 2
Food: 2
Service: 1
Steve Adelman
Awesome as usual!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Lobster Bisque, Au Gratin Potatoes
Mike Buettner / Summerbreeze Landscaping, Inc.
I expected a better steak for the price. Girlfriend had to send her filled back. It was well done. They did give her another steak, that was rare. So we took it home and cooked it medium rare. We will go back though.
Servers, Chef , manager and food were all outstanding. A wonderful place to celebrate an anniversary.
Food, service, valet parking all great. Our server was professional and friendly. Food was served promptly and tasted delicious. We enjoyed the ragyu meatballs, filets, au gratin potatoes, green beans, and the "legendary" hot chocolate cake for dessert. We were there to celebrate my wife's retirement, so we wanted something special and upscale. We dressed up for the occasion, and chose Morton's because we expected their "strict" dress code to be honored. We were surprised to see other patrons in t-shirts, shorts, golf shirts, jeans, sneakers, etc. I'm old school when it comes to appropriate attire, so this was my only disappointment. A restaurant as nice as Morton's should uphold their dress code.
The quality of the tenderloin on the sliders was far inferior to previous visits. They also removed the previously delicious burger from the bar menu and replaced it with a “smash burger” which is far inferior and doesn't even allow for selection of temperature. As a result, I cancelled future reservations. They then packed a large table of 8 next to us by adding tables and chairs and as a result, the ambience was very loud and crowded .
We had our Brother-Sister Dinner at Morton's in Cleveland OH. Our waiter did a wonderful job assisting us with selecting appetizers, entrées, and desserts. We enjoyed meatballs, Nueske's bacon, and crab cake appetizers. All were delicious. Bread was delicious. We enjoyed ribeye and bone-in ribeye steaks cooked to perfection. My Hubby enjoyed the sea bass entre. One of my sisters enjoyed lobster. For sides we shared the yummy sour cream mashed potatoes, smoked gouda and au gratin potatoes, loaded baked potato, and truffle cream corn (the hit of the sides). For dessert, we shared chocolate cake with ice cream. All seven of us were happy with our meals.
We have come at least 10 times out of the last few months and this time 3 out of the four steaks were way under cooked pork chop was also under cooked didn't complain about that. Seems like things aren't always clicking. Our waiter was great but food always has a problem especially when your bill is over 700 bucks I would say 3 out of 10 is decent not very good odds
Our steaks were mixed up and cooked to wrong temperature, the temperature we asked for that was now on the wrong cut of meat still needed to be sent back due to being way undercooked vs what was asked for, the wrong salad was brought to table as well. The only thing that was high end was the price. This was a very surprisingly, absolutely underwhelming experience from to bottom.
Sat in the bar area and ordered apps. All of the apps were fantastic! And the service was great!
Everything was fabulous. The location is great, and we really enjoyed celebrating our anniversary at Morton's
Amazing food -fantastic service - best anniversary and birthday dinner -shrimp, filet mignon, ravioli chocolate lava cake - what could be wrong ?
Very disappointed . . . Server was too attentive. Constantly checking on us, it appeared as though he was rushing us through our dinner. Food was mediocre. Definitely not the same as it use to be. We were there to celebrate a special occasion, but will most likely not be returning.
Restaurantji Recommends
We took our daughter for her 25th birthday. Our service and food were both GREAT!! We haven't been in a few months but we highly recommend Morton's as a great downtown choice!!
The dinner entrées were all excellent. The size were great, especially the au gratin potatoes and brussels sprouts. The desserts were very disappointing. Only one of them was actually very good. The rest of them are horrible and especially for their price. The ambience of the restaurant was great. the service was excellent And we'll go back again, but we'll find someplace else to get dessert.
A Disappointing Experience at Morton’s
As a loyal customer who has never had an issue with Morton’s in the past, I was disheartened by my most recent visits. I feel it’s necessary to share this experience, despite how much I typically avoid leaving negative reviews.
To start, we noticed an inconsistency in food preparation practices—specifically, some of the kitchen staff were selectively wearing gloves. This was concerning. Additionally, after being seated, we waited about 20 minutes before we had to request bread, which should have been provided automatically. Our server had an assistant, yet even simple requests seemed to be an inconvenience. When we inquired about the bread, the server’s passive-aggressive response, “Yes, if you can wait a second,” was disheartening and set a tone of indifference for the rest of the evening.
Throughout our visit, the feeling of being an inconvenience to the server persisted. Each time we asked for clarification or accommodations regarding the menu, her lack of knowledge and enthusiasm became evident. In stark contrast, we observed another server nearby who was engaging, knowledgeable, and enthusiastic—qualities that enhance the customer experience but were noticeably absent at our table.
The situation became even more frustrating when there was a mix-up with a gift card I was using to pay. (In my previous visit,) I had read the card numbers off my phone, and the waiter then had successfully processed it; after writing down the numbers, our server returned to our table and loudly announced, “Your card declined,” which caused heads to turn. It was embarrassing, especially since it turned out that the numbers were written down incorrectly.
Speeding up to my current visit:
When I went to pay this time , I had thought it would be a great idea to write down my gift card numbers ahead of time to alleviate any confusion , once I told her I’d be paying with the gift card, I was using my balance from last time ;you could see the look of this disdain on her face . She then proceeded to tell me I need to see proof that you purchased it ! Usually, , if you have a gift card ,you’re not the one who purchased it but ok . I then did what was asked and pulled it up on my phone . After giving her the gift card number she processes it , and then comes back in a very dismissive manner that I owed an additional $0.88. Cent . The passive-aggressive tone that had permeated the service reached its peak at that point. It felt as though the server assumed she wouldn’t be receiving a tip, and it showed in her demeanor.
I attempted to use my Landry’s card for the $25 discount but realized too late that I hadn’t registered it. By then, it was clear the server was done trying to provide any level of service. After spending over $200 on what was, at best, mediocre food, I was left feeling deeply disappointed and even hurt by the treatment we received. We gave The balance of 88cent on the credit card to include the tip , we were never asked for our ID to try to confirm identity or that it was ours like she did the gift card. The gift card never confirmed our identity so I didn’t understand the point of asking me to pull it up on my phone .
The culmination of poor service, passive-aggressive behavior, and even the subtle undertones of racial bias made for an unpleasant and unfortunate dining experience. Despite my loyalty to Morton’s, this experience has left me with no desire to return, even if a client were to invite me.
Our server, Kate, was responsible for this experience, and while I understand that everyone can have an off day, this was far beyond unacceptable for a restaurant of Morton’s caliber.
Atmosphere: 2
Food: 2
Service: 1
Awesome as usual!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Lobster Bisque, Au Gratin Potatoes
I expected a better steak for the price. Girlfriend had to send her filled back. It was well done. They did give her another steak, that was rare. So we took it home and cooked it medium rare. We will go back though.
Atmosphere: 5
Food: 3
Service: 5
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