Mr. Hero

16710 Chagrin Blvd, Shaker Heights
(216) 921-8080

Recent Reviews

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Victor Mullen

This place smells so bad I left without ordering. Nobody greeted me after a moment or two so I just decided to walk out. The smell is hard to describe, but it just doesn't feel clean or appetizing at all. Maybe it's from some sort of cleaning product? I don't know, I have never smelled a restaurant like that before. It's not the food itself.

Atmosphere: 1

Service: 1

Niesha Randall

I go for lunch every time I work .. awesome I get to sit enjoy my lunch hour ?.. they are always so nice and friendly.. food fresh and made to order... Best one I have been to.. ?

Atmosphere: 5

Food: 5

Service: 5

Ben Hofer

Had a tough time with the burger at Mr. Hero. It was more intense than expected and didn’t agree with me afterward. Might think twice before ordering that again.

Atmosphere: 2

Food: 1

Service: 3

Hrutwi Patel

Mr. Hero serves up delicious hot sandwiches, crisp salads, and flavorful sides with generous portions and quality ingredients, making it a satisfying choice for any craving.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Romanburger Meal, Potato Waffers

shelby w

They close 20 minutes early

Service: 1

Kyle Larlham

20 minute wait time, with Noone in store. So basically catering to online and not in store customers.

Jason Pocaro

One of the best. Always fresh & HOT. Never got a "bad" meal here, not once. Great service and absolutely clean lobby. ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New Hot Buttered Cheesesteak Bte Meal, Potato Waffers

Kayley Adams

Closed the grills an hour BEFORE they closed the store? Doesn’t really make sense. Update your hours if you’re not actually open/taking orders.

Atmosphere: 1

Food: 1

Service: 1

Charles Dorsey

Horrible customer service

Chris Radford

Food was disgusting. Will never be back. And it smells like the Zoo.

Atmosphere: 3

Food: 1

Service: 1

EDUBB 1 luv

Friendly customer service!

COACH JAY-B

Just absolutely disgusting place to serving under cook food ordered to amazing ultimate cheeseburgers both patties was pink and the meat was cold and the sandwiches was jus thrown together I wouldn't recommend this Mr

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Value Snackers Cheeseburger with Grilled Onion

Ayana

Came here stood at the register for 10 minutes, which there was no wait/line, cashier ignored me the entire time I was there, as soon as I’m walking out and another customer walks in she takes their order immediately. Very rude and unprofessional. The cook was also wearing open toed flip flops in the kitchen, this place must be very unsanitary. Smh

Service: 1

The Tori Story

I went to shaker hts mr hero and ordered a tuna fish sandwich. I was eating and bit down on something hard, spit my food out and it was a piece of triangular metal, sharp points. It is the grace of God I did not swallow it! I called twice and no answer. Be careful, how does metal get into a sandwich???

Thomas Lose

They don't accept coupons. They have trouble understanding basic English.

Atmosphere: 2

Food: 3

Service: 1

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