Christa, the lady at the counter, provided terrible customer service. She was already on the phone complaining about not taking a cigarette break when she took my order. Instead of hanging up, she stayed on the phone. When I tried to use a coupon and explain its purpose, she made me pay for my sandwich and informed me that I couldn’t use the coupon unless I brought another sandwich. I wouldn’t recommend ordering food while she’s there; she seems visibly upset about being at work. By the way it was already no customers before I walked in so I’m not sure what her problem may have been.
Atmosphere: 1
Food: 2
Service: 1
DeJuan Walker
Best location hands down! Always fresh! Always hot! Always great service!
Atmosphere: 5
Food: 5
Service: 5
post hook
This location gets worse every time I eat here. The mobile app took my payment but the order was never processed so no food. I had to call corporate to get a refund. Now they won't take call in orders either. When I order in person, the purple haired woman make you feel like you're an inconvenience and the other woman was too busy talking on her Bluetooth to hear me ask for condiments when I received my order. And now the real kicker, the fountain drink machine. The most profitable thing in fast food, so they don't want you to refill.
Atmosphere: 2
Food: 4
Service: 2
John Stalker
Closed 20 minutes early
Atmosphere: 4
Service: 1
Melissa McKnight
Both Christa and Kushi were great! Keep up the good work. Satisfied customer
Atmosphere: 5
Food: 5
Service: 5
Hollie Anderson
3 slices of meat for 14.00 not doing thar anymore.
Atmosphere: 4
Food: 2
Service: 4
Donnella Davis
On April 8, 2025 I went to this Mr. Hero on my lunch break. I ordered a Hot Buttered Cheese Steak with no onions. I got back to my desk to eat my lunch. I ate my waffle fries and then started to eat my sandwich. I opened my sandwich up to make sure I didn't have onions. I know I should have looked before I left Mr. hero. To see a moth fly out my sandwich is nasty!!! and the meat was old. This tells me that the sandwich was already made and just refrigerated. It wasn't fresh at all!!! Please got get anything from this location!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: New Hot Buttered Cheesesteak Bte Meal
Janna Head
This is a sit down establishment and there was not a restroom available. They close at 9 and they asked us to wrap it up at 8:10 so they could clean. They should change their hours so you can leave early
Atmosphere: 4
Food: 5
Service: 3
Britney Stefani
This location gave me cold soggy fries that were already sitting in the window before I arrived. They also only gave me the butt pieces of the fries( the end pieces with skin covering one side) Also the lettuce on the Romanburger was wilted brown and disgusting. Lastly I never got my cheese sauce but the fries weren’t edible anyway.
Food: 1
Service: 1
GODS CHILD
November 23, 2024 I brought two large sandwiches One large Roman burger, one large steak sandwich the steaks were burnt. They had no seasoning and no flavor to it. The Roman burger. The lettuce was wilted. The onions were see-through old and had ends of the sliced tomatoes on it. It cost too much. I am highly pissed very disappointed Will never go in there again you can’t cook is hiring anybody up in there
This place smells so bad I left without ordering. Nobody greeted me after a moment or two so I just decided to walk out. The smell is hard to describe, but it just doesn't feel clean or appetizing at all. Maybe it's from some sort of cleaning product? I don't know, I have never smelled a restaurant like that before. It's not the food itself.
Atmosphere: 1
Service: 1
Niesha Randall
I go for lunch every time I work .. awesome I get to sit enjoy my lunch hour ?.. they are always so nice and friendly.. food fresh and made to order... Best one I have been to.. ?
Atmosphere: 5
Food: 5
Service: 5
Ben Hofer
Had a tough time with the burger at Mr. Hero. It was more intense than expected and didn’t agree with me afterward. Might think twice before ordering that again.
Atmosphere: 2
Food: 1
Service: 3
Hrutwi Patel
Mr. Hero serves up delicious hot sandwiches, crisp salads, and flavorful sides with generous portions and quality ingredients, making it a satisfying choice for any craving.
Christa, the lady at the counter, provided terrible customer service. She was already on the phone complaining about not taking a cigarette break when she took my order. Instead of hanging up, she stayed on the phone. When I tried to use a coupon and explain its purpose, she made me pay for my sandwich and informed me that I couldn’t use the coupon unless I brought another sandwich. I wouldn’t recommend ordering food while she’s there; she seems visibly upset about being at work. By the way it was already no customers before I walked in so I’m not sure what her problem may have been.
Atmosphere: 1
Food: 2
Service: 1
Best location hands down! Always fresh! Always hot! Always great service!
Atmosphere: 5
Food: 5
Service: 5
This location gets worse every time I eat here. The mobile app took my payment but the order was never processed so no food. I had to call corporate to get a refund. Now they won't take call in orders either. When I order in person, the purple haired woman make you feel like you're an inconvenience and the other woman was too busy talking on her Bluetooth to hear me ask for condiments when I received my order. And now the real kicker, the fountain drink machine. The most profitable thing in fast food, so they don't want you to refill.
Atmosphere: 2
Food: 4
Service: 2
Closed 20 minutes early
Atmosphere: 4
Service: 1
Both Christa and Kushi were great! Keep up the good work.
Satisfied customer
Atmosphere: 5
Food: 5
Service: 5
3 slices of meat for 14.00 not doing thar anymore.
Atmosphere: 4
Food: 2
Service: 4
On April 8, 2025 I went to this Mr. Hero on my lunch break. I ordered a Hot Buttered Cheese Steak with no onions. I got back to my desk to eat my lunch. I ate my waffle fries and then started to eat my sandwich. I opened my sandwich up to make sure I didn't have onions. I know I should have looked before I left Mr. hero. To see a moth fly out my sandwich is nasty!!! and the meat was old. This tells me that the sandwich was already made and just refrigerated. It wasn't fresh at all!!! Please got get anything from this location!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: New Hot Buttered Cheesesteak Bte Meal
This is a sit down establishment and there was not a restroom available. They close at 9 and they asked us to wrap it up at 8:10 so they could clean. They should change their hours so you can leave early
Atmosphere: 4
Food: 5
Service: 3
This location gave me cold soggy fries that were already sitting in the window before I arrived. They also only gave me the butt pieces of the fries( the end pieces with skin covering one side) Also the lettuce on the Romanburger was wilted brown and disgusting. Lastly I never got my cheese sauce but the fries weren’t edible anyway.
Food: 1
Service: 1
November 23, 2024 I brought two large sandwiches One large Roman burger, one large steak sandwich the steaks were burnt. They had no seasoning and no flavor to it. The Roman burger. The lettuce was wilted. The onions were see-through old and had ends of the sliced tomatoes on it. It cost too much. I am highly pissed very disappointed Will never go in there again you can’t cook is hiring anybody up in there
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
This place smells so bad I left without ordering. Nobody greeted me after a moment or two so I just decided to walk out. The smell is hard to describe, but it just doesn't feel clean or appetizing at all. Maybe it's from some sort of cleaning product? I don't know, I have never smelled a restaurant like that before. It's not the food itself.
Atmosphere: 1
Service: 1
I go for lunch every time I work .. awesome I get to sit enjoy my lunch hour ?.. they are always so nice and friendly.. food fresh and made to order... Best one I have been to.. ?
Atmosphere: 5
Food: 5
Service: 5
Had a tough time with the burger at Mr. Hero. It was more intense than expected and didn’t agree with me afterward. Might think twice before ordering that again.
Atmosphere: 2
Food: 1
Service: 3
Mr. Hero serves up delicious hot sandwiches, crisp salads, and flavorful sides with generous portions and quality ingredients, making it a satisfying choice for any craving.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Romanburger Meal, Potato Waffers
They close 20 minutes early
Service: 1
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