Mr. Hero

16710 Chagrin Blvd, Shaker Heights
(216) 921-8080

Recent Reviews

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John Stalker

Closed 20 minutes early

Atmosphere: 4

Service: 1

Melissa McKnight

Both Christa and Kushi were great! Keep up the good work.
Satisfied customer

Atmosphere: 5

Food: 5

Service: 5

Hollie Anderson

3 slices of meat for 14.00 not doing thar anymore.

Atmosphere: 4

Food: 2

Service: 4

Donnella Davis

On April 8, 2025 I went to this Mr. Hero on my lunch break. I ordered a Hot Buttered Cheese Steak with no onions. I got back to my desk to eat my lunch. I ate my waffle fries and then started to eat my sandwich. I opened my sandwich up to make sure I didn't have onions. I know I should have looked before I left Mr. hero. To see a moth fly out my sandwich is nasty!!! and the meat was old. This tells me that the sandwich was already made and just refrigerated. It wasn't fresh at all!!! Please got get anything from this location!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: New Hot Buttered Cheesesteak Bte Meal

Janna Head

This is a sit down establishment and there was not a restroom available. They close at 9 and they asked us to wrap it up at 8:10 so they could clean. They should change their hours so you can leave early

Atmosphere: 4

Food: 5

Service: 3

Britney Stefani

This location gave me cold soggy fries that were already sitting in the window before I arrived. They also only gave me the butt pieces of the fries( the end pieces with skin covering one side) Also the lettuce on the Romanburger was wilted brown and disgusting. Lastly I never got my cheese sauce but the fries weren’t edible anyway.

Food: 1

Service: 1

GODS CHILD

November 23, 2024 I brought two large sandwiches One large Roman burger, one large steak sandwich the steaks were burnt. They had no seasoning and no flavor to it. The Roman burger. The lettuce was wilted. The onions were see-through old and had ends of the sliced tomatoes on it. It cost too much. I am highly pissed very disappointed Will never go in there again you can’t cook is hiring anybody up in there

Atmosphere: 3

Food: 1

Service: 4

Victor Mullen

This place smells so bad I left without ordering. Nobody greeted me after a moment or two so I just decided to walk out. The smell is hard to describe, but it just doesn't feel clean or appetizing at all. Maybe it's from some sort of cleaning product? I don't know, I have never smelled a restaurant like that before. It's not the food itself.

Atmosphere: 1

Service: 1

Niesha Randall

I go for lunch every time I work .. awesome I get to sit enjoy my lunch hour ?.. they are always so nice and friendly.. food fresh and made to order... Best one I have been to.. ?

Atmosphere: 5

Food: 5

Service: 5

Ben Hofer

Had a tough time with the burger at Mr. Hero. It was more intense than expected and didn’t agree with me afterward. Might think twice before ordering that again.

Atmosphere: 2

Food: 1

Service: 3

Hrutwi Patel

Mr. Hero serves up delicious hot sandwiches, crisp salads, and flavorful sides with generous portions and quality ingredients, making it a satisfying choice for any craving.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Romanburger Meal, Potato Waffers

shelby w

They close 20 minutes early

Service: 1

Kyle Larlham

20 minute wait time, with Noone in store. So basically catering to online and not in store customers.

Jason Pocaro

One of the best. Always fresh & HOT. Never got a "bad" meal here, not once. Great service and absolutely clean lobby. ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New Hot Buttered Cheesesteak Bte Meal, Potato Waffers

Kayley Adams

Closed the grills an hour BEFORE they closed the store? Doesn’t really make sense. Update your hours if you’re not actually open/taking orders.

Atmosphere: 1

Food: 1

Service: 1

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