Whole experience was foul. They swept the floor and continuously went to the back where the trash was and fixed my sandwich. When I asked for a refund they refused and offered me another sandwich with an attitude. Never again. Also did the same with door dash orders they were making.
Mr. Hero I always awesome. ALWAYS!!! Wonderful customer service. Fresh food. Great tasting food! No complaints!
Atmosphere: 5
Food: 5
Service: 5
Erycka Stadnik
Absolute worst Mr Hero I've ever had!...no onions on the Romanburger or Tuna sandwich...also no celery in the Tuna, and it was slopped together covered in an abundance of mayo, and the bread was hard. There was also no oil dressing on either of the sandwiches. This place is not a real Mr Hero, and should not be allowed to operate as one since they do not prepare the food according to the franchise menu. Legit waste of $50 with delivery fees!
Food: 1
Becky Baby
Seems no place has perfect food especially in East Cleveland I've noticed from stores with expired food and horrible customer service experiences but thankfully this place isn't so bad so far food is tasty no hair not burnt no substitutes for your food without telling you and great customer service may I add this is my opinion so
Atmosphere: 5
Food: 4
Service: 5
Amanda Kloos
Waited 1 hour never coming here
Atmosphere: 1
Food: 1
Service: 1
Annette Thompson
An it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Buttered Cheesesteak Bte
Sonya Tinsley
Rude for no reason. He turned his face uo at me for no reason and acted like he had an attitude. Like it's not even that serious. It's other Mr Hero s around.
It’s the service for me. I always go to this location since it was opened and the customer arrive has gotten bad. Especially at night. You do not abide by your hours that are posted on one and make your own rules up. The men that you have working at night are very rude, and need to learn how to speak to women and understand that I know and understand the culture differences. You need to change your hours online because it’s says 10:30 they you close. When I pull up to order at 9:30, your employees say it’s online only. You need to make changes to your site, there are no signs posted saying that you will stop taking drive thru orders at a certain time. Hence when a customer speaks up and say something, do not get an attitude because that person is right. It is false advertisement to have your hours posted to 10:30 for drive-thru and not accept any type of orders unless it’s online only
Service: 1
Mya Brown
I’ve had better Roman burgers at different locations, but the food was fine overall. Forgot to give me my drink, but I guess we’re supposed to grab it ourselves. Service was worse than what I think it should be but they aren’t rude or anything, they just wouldn’t make me feel comfortable dining in.
Parking: Has their own parking lot, plus by a gas station.
Myrna Neal
Went to drive-thru. Talking to the computer was weird. Better have you order together before speaking.The food was good. The pay window lady was polite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hot Buttered Cheesesteak Bte, Breaded Mushrooms
John Webb
Terrible service and communication, and their online system screws up delivery orders constantly.
Delicious
46$ for 2 meals and 1 extra sandwich!! Crazy!!
Food: 5
Service: 2
Whole experience was foul. They swept the floor and continuously went to the back where the trash was and fixed my sandwich. When I asked for a refund they refused and offered me another sandwich with an attitude. Never again. Also did the same with door dash orders they were making.
Atmosphere: 1
Food: 1
Service: 1
Best food and great taste with
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kid's Cheese Burger Meal, Hot Buttered Cheesesteak Bte, Onion Petals, Breaded Mushrooms, Kid's Chicken Nuggets Meal
Mr. Hero I always awesome. ALWAYS!!! Wonderful customer service. Fresh food. Great tasting food! No complaints!
Atmosphere: 5
Food: 5
Service: 5
Absolute worst Mr Hero I've ever had!...no onions on the Romanburger or Tuna sandwich...also no celery in the Tuna, and it was slopped together covered in an abundance of mayo, and the bread was hard. There was also no oil dressing on either of the sandwiches. This place is not a real Mr Hero, and should not be allowed to operate as one since they do not prepare the food according to the franchise menu. Legit waste of $50 with delivery fees!
Food: 1
Seems no place has perfect food especially in East Cleveland I've noticed from stores with expired food and horrible customer service experiences but thankfully this place isn't so bad so far food is tasty no hair not burnt no substitutes for your food without telling you and great customer service may I add this is my opinion so
Atmosphere: 5
Food: 4
Service: 5
Waited 1 hour never coming here
Atmosphere: 1
Food: 1
Service: 1
An it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Buttered Cheesesteak Bte
Rude for no reason. He turned his face uo at me for no reason and acted like he had an attitude. Like it's not even that serious. It's other Mr Hero s around.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Always fast friendly service!
Atmosphere: 5
Food: 5
Service: 5
It’s the service for me. I always go to this location since it was opened and the customer arrive has gotten bad. Especially at night. You do not abide by your hours that are posted on one and make your own rules up. The men that you have working at night are very rude, and need to learn how to speak to women and understand that I know and understand the culture differences. You need to change your hours online because it’s says 10:30 they you close. When I pull up to order at 9:30, your employees say it’s online only. You need to make changes to your site, there are no signs posted saying that you will stop taking drive thru orders at a certain time. Hence when a customer speaks up and say something, do not get an attitude because that person is right. It is false advertisement to have your hours posted to 10:30 for drive-thru and not accept any type of orders unless it’s online only
Service: 1
I’ve had better Roman burgers at different locations, but the food was fine overall. Forgot to give me my drink, but I guess we’re supposed to grab it ourselves. Service was worse than what I think it should be but they aren’t rude or anything, they just wouldn’t make me feel comfortable dining in.
Parking: Has their own parking lot, plus by a gas station.
Went to drive-thru. Talking to the computer was weird. Better have you order together before speaking.The food was good. The pay window lady was polite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hot Buttered Cheesesteak Bte, Breaded Mushrooms
Terrible service and communication, and their online system screws up delivery orders constantly.
Food: 5
Service: 1
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