Mr. Hero
468 Richmond Rd, Richmond Heights
(216) 862-2300
Recent Reviews
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Absolutely don’t dine here!
They’re incredibly overpriced and extremely deceptive!
I only ordered sandwiches and they tried to charge me for full meals.
Then they attempted to give me small drinks after charging me for large meals. I confronted the cashier and after debate requested a refund and was told that because I paid with a card, they couldn’t!
After almost waiting 15 minutes,
(I was the only customer)
I got home to find the fries were stone cold and one large sandwich, a medium and the other half of the sandwich was a small.
Believe me, this wasn’t a mistake on their part , this is how they conduct business.
I’m one and done, I’ll never eat there again!!!
But I’ll definitely tell everyone to pass on this location…
Atmosphere: 1
Food: 1
Service: 1
First time ordering here. I left the store after I paid for 5 min to pick up something else. When I came back, the guy recognized me and handed my order right away, I had slight modification, and they were taken care of. Got the cheesesteak, Not disappointed.
Atmosphere: 4
Food: 5
Service: 5
I have been to this very super-awesome Mr. Hero so many times. Went there today and staff was generous and kind to us when we ordered our Mr. Hero food. Staff listened to our orders, too. Believe me, the service there is delightful. Service and staff is very generous, caring and kind in every way. The wait times for food there is never long. They're always wonderfully short. Best part is the staff wastes zero time preparing our wonderful food. Tasted the plain Romanburger. It was absolutely marvelous and the fries were superb. Food is always the best and it's beautiful. For their wonderful service, I give this beautiful place 5 stars.
Atmosphere: 5
Food: 5
Service: 5
Best Mr Hero around! Romanburger and Cheesesteak were perfect and sooo delish! Shout out to the dude working all by himself! You're doing an outstanding job....thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roman Burger, Med Hot Buttered Cheesesteak
This is my go to for a fast dinner. I always get their chicken Philly and it’s always good. My son and husband gets the Roman burger. They make them fresh to order.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Roman Burger
Thanks for greeting me, taking my order, and making a perfect sub! I was in a bad mood cause I was hungry, thought I’d pick up a pizza and saw little Caesar’s. Had to walk out of Little Caesar’s due to terrible service. Came to you all and had a wonderful meal. I’m no longer grumpy. Thx
Atmosphere: 5
Food: 5
Service: 5
Great spot, owner was there and takes pride in the food!
Atmosphere: 5
Food: 5
Service: 5
This place is always cleaned and they have never screwed up my order!!!! Everything is cooked fresh on the spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roman Burger
Yes as I remember from years ago great roman burger..
Atmosphere: 4
Food: 5
Service: 5
A little pricey for fast food. But what isn’t pricey these days. Atleast you can count on the food always being Fresh ??
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Fast and efficient.
Atmosphere: 5
Food: 5
Service: 5
Super friendly food super good I love is place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roman Burger
Food was good. Customer service wasn’t. As I tried to place my order, an associate though it’s was smart to vacuum while I was talking. Kinda rude. But I hope that’s not the standard here
My favorite Mr heros. Clean and tasty.
Great food an service remodel looks great!! Love the BTE
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