Disgusting practices rude behavior and tbh looks unauthentic anywaysMe and my brother stopped by a while back, I felt really uncomfortable and conflicted leaving this review but was told by a staff member to be honest about my experience. So here it is,We came in super excited to try the menu and the staff sat us at the bar. Mind you this was a very slow night maybe 3 or 4 customers in the restaurant.Bar tender tended to her friends neglected us for about 20 mins along with the rest of staff. we looked around trying to wave any other staff, I raised my hand, waved, even said hey, hello. Nothing for 40 min we sat there confused. They intentionally ignored us!The staff saw us we made eye contact countless times but the ladies seemed to want to pretend to be busy but we're full pelt deep in conversations gossiping and would just roll their eyes away at us. She chatted to her friends took her bills and continued to not even walk over to us. Mind you we are sitting at the bar.We were so conffuessed I began asking my brother did we do something to offend anyone, am I being paranoid or are they legit forgetting us.I've worked in the service industry to pay my way in school, there was no excuse for this lack of respect. It's disgusting, I almost felt like reporting this.We walked over from the bar I felt so embarrassed to bring my brother here after we saw the menu online to not be served. Now wait for this...We told them we were gonna go...The lack of contempt, basic morals or empathy we were given was.. " have a good one guys" snarky or just plain oblivious to guests. They knew what they were doing. Condescending & rude.I kindly told the servers we've been waiting beyond a reasonable time, there care for customers is I guess there if you fit the profile of the kind of customers they want to serve.There have been remarks about gentrification going on and judgemental types of patrons that go into the restaurant at the time this going on we found out. You'll know what I mean. And it's sad to think people aren't racist, judgemental or prejudice.They didn't make an effort to ask is everything Ok? Why were we leaving. Or I'm sorry can we take your order they wanted us OUT..The only lady I could say made sense if she was busy was one who looked pregnant but all others must hate to serve certain men I guess. If you're not a hipster type or are a certain minority is how we felt.We were confussed extremely offended but almost found the whole ordeal quite amusing tbh.A member of staff enlightened us about the sentiment of the workers there and told us they have been caught getting complaints. And the host seemed nice but also oblivious.My personal recommendation come here if you fit the vibe of the staff what ever that's ment to be and I hope you never have to be treated the way we were.We will never return or bring group's of people here after this. Honestly I'm not even too sure menu is even worth the effort we made. Well just go townhall or somewhere where at least the staff welcome you and try to take your order almost every few mins while they are actually jam packed.I hope the owner gets on this, as a business owner it's a terrible way to slowly ruin your profits and reputation.P.s please don't discriminate guestsPlot twist I just looked up other reviews and people have said the same thing. Is it because of the gentrification going on in the neighborhood or do staff not like people of color I'm not sure.
Atmosphere: 1
Food: 1
Service: 1
Carrisa Chewning
Great service! Staff was so friendly. The red curry noodle soup was fantastic! My husband said the burger was really good. Great little spot!
Atmosphere: 5
Food: 5
Service: 5
Carly Bevacqua
I LOVE ninja city. It has a ton of vegan options! I've probably been here around 100 times and they never disappoint. Only negative thing to say is that one of the servers was wearing a chief wahoo shirt.
I love the vibe of this place. Between the cool comic style menu and all the figurines and stuff displayed, it has a lot of visual interest. The food is not bad. The wings and spring rolls were really good, but some of the food wasn't as hot. I would come back to try their noodles for sure!My only gripe is the service--the server was a bit inattentive.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Spring Rolls
Bann the Mann
Took my brother from out of state here for his first bowl of Ramen. He loved it and the whole vibe. Great end to the visit for everyone.Parking: Didn't personally have an issue finding parking as it wasn't peak time, but could be tricky if the place gets busy. Worth a walk if you have to park far out of the way, though.
The atmosphere and location was good although you have to find parking and walk to the place service was debatable because waitress was not letting us know that they were frying our food and chicken grease food was horrible because it was Fried in chicken grease upset it the stomach of the vegan Partiers I was withVegetarian options: They do not cater to vegetarians the menu say so but they fry everything in the same GreaseDietary restrictions: They have NONE although the menu say different they fried my ice cream spring rolls and chicken in the same Grease
Atmosphere: 4
Food: 1
Service: 2
Devin CH
I’ve dined at Ninja City many times and tonight ordered delivery. My meal was incomplete and when I called to let them know, not only were they super apologetic, but they called me back with a credit for my next meal.The food is always great, but above and beyond service like this makes the place all the more special.
It was me and my husband 9th anniversary. Had a bit of brunch and they did not disappoint. Even with our 3 yr old with us the waiter was very accommodating (i think he was the owner). Thank you for making this year for us a memorable one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice, Spring Rolls, Bahn MI
Tony H. (Tony)
you guys hade Waiting for 40 minutes and then no order was ready. you guys are nothing but bunch of liars .
T Vanderpool
The food is really good. It's different if u like to try different things.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pork Rangoons
Kelly Ernst Warner
Interesting menu. All the entree items are the same price ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Shoyu Ramen
Michael Rosenfeldt
Off the charts quality and attentive service. My first time in and I'm already hooked. I got the Tofu Pad Thai and it was perfect. Flavorful and plentiful sauce. Crunchy veggies on top. Difficult to leave any for later. My friend's Red Curry Noodle Soup was also excellent. We enjoyed all of the fun decorations and ornaments, it would take many many visits to see them all. Can't wait to go back!Vegetarian options: Plenty to choose from.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tofu Pad Thai, Red Curry Noodle Soup
Very cool place.. The steamed buns are delicious and definitely will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steam Buns, Hdon Noodle Soup, Buns, Soup
Disgusting practices rude behavior and tbh looks unauthentic anywaysMe and my brother stopped by a while back, I felt really uncomfortable and conflicted leaving this review but was told by a staff member to be honest about my experience. So here it is,We came in super excited to try the menu and the staff sat us at the bar. Mind you this was a very slow night maybe 3 or 4 customers in the restaurant.Bar tender tended to her friends neglected us for about 20 mins along with the rest of staff. we looked around trying to wave any other staff, I raised my hand, waved, even said hey, hello. Nothing for 40 min we sat there confused. They intentionally ignored us!The staff saw us we made eye contact countless times but the ladies seemed to want to pretend to be busy but we're full pelt deep in conversations gossiping and would just roll their eyes away at us. She chatted to her friends took her bills and continued to not even walk over to us. Mind you we are sitting at the bar.We were so conffuessed I began asking my brother did we do something to offend anyone, am I being paranoid or are they legit forgetting us.I've worked in the service industry to pay my way in school, there was no excuse for this lack of respect. It's disgusting, I almost felt like reporting this.We walked over from the bar I felt so embarrassed to bring my brother here after we saw the menu online to not be served. Now wait for this...We told them we were gonna go...The lack of contempt, basic morals or empathy we were given was.. " have a good one guys" snarky or just plain oblivious to guests. They knew what they were doing. Condescending & rude.I kindly told the servers we've been waiting beyond a reasonable time, there care for customers is I guess there if you fit the profile of the kind of customers they want to serve.There have been remarks about gentrification going on and judgemental types of patrons that go into the restaurant at the time this going on we found out. You'll know what I mean. And it's sad to think people aren't racist, judgemental or prejudice.They didn't make an effort to ask is everything Ok? Why were we leaving. Or I'm sorry can we take your order they wanted us OUT..The only lady I could say made sense if she was busy was one who looked pregnant but all others must hate to serve certain men I guess. If you're not a hipster type or are a certain minority is how we felt.We were confussed extremely offended but almost found the whole ordeal quite amusing tbh.A member of staff enlightened us about the sentiment of the workers there and told us they have been caught getting complaints. And the host seemed nice but also oblivious.My personal recommendation come here if you fit the vibe of the staff what ever that's ment to be and I hope you never have to be treated the way we were.We will never return or bring group's of people here after this. Honestly I'm not even too sure menu is even worth the effort we made. Well just go townhall or somewhere where at least the staff welcome you and try to take your order almost every few mins while they are actually jam packed.I hope the owner gets on this, as a business owner it's a terrible way to slowly ruin your profits and reputation.P.s please don't discriminate guestsPlot twist I just looked up other reviews and people have said the same thing. Is it because of the gentrification going on in the neighborhood or do staff not like people of color I'm not sure.
Atmosphere: 1
Food: 1
Service: 1
Great service! Staff was so friendly. The red curry noodle soup was fantastic! My husband said the burger was really good. Great little spot!
Atmosphere: 5
Food: 5
Service: 5
I LOVE ninja city. It has a ton of vegan options! I've probably been here around 100 times and they never disappoint. Only negative thing to say is that one of the servers was wearing a chief wahoo shirt.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buns, Smoked Belly Shoyu Ramen, Soup
I love the vibe of this place. Between the cool comic style menu and all the figurines and stuff displayed, it has a lot of visual interest. The food is not bad. The wings and spring rolls were really good, but some of the food wasn't as hot. I would come back to try their noodles for sure!My only gripe is the service--the server was a bit inattentive.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Spring Rolls
Took my brother from out of state here for his first bowl of Ramen. He loved it and the whole vibe. Great end to the visit for everyone.Parking: Didn't personally have an issue finding parking as it wasn't peak time, but could be tricky if the place gets busy. Worth a walk if you have to park far out of the way, though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger, Shoyu Ramen, Buns
So yummy!
Atmosphere: 5
Food: 5
Service: 5
So damn good. Amazing food. Great beer and liquor selection. Friendly and helpful bartenders. Love it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice, Fried Rice Dine in: Yes Outdoor seating: Yes Takeout: Yes
The atmosphere and location was good although you have to find parking and walk to the place service was debatable because waitress was not letting us know that they were frying our food and chicken grease food was horrible because it was Fried in chicken grease upset it the stomach of the vegan Partiers I was withVegetarian options: They do not cater to vegetarians the menu say so but they fry everything in the same GreaseDietary restrictions: They have NONE although the menu say different they fried my ice cream spring rolls and chicken in the same Grease
Atmosphere: 4
Food: 1
Service: 2
I’ve dined at Ninja City many times and tonight ordered delivery. My meal was incomplete and when I called to let them know, not only were they super apologetic, but they called me back with a credit for my next meal.The food is always great, but above and beyond service like this makes the place all the more special.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho Noodle Soup
Restaurantji Recommends
It was me and my husband 9th anniversary. Had a bit of brunch and they did not disappoint. Even with our 3 yr old with us the waiter was very accommodating (i think he was the owner). Thank you for making this year for us a memorable one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice, Spring Rolls, Bahn MI
you guys hade Waiting for 40 minutes and then no order was ready. you guys are nothing but bunch of liars .
The food is really good. It's different if u like to try different things.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pork Rangoons
Interesting menu. All the entree items are the same price ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Shoyu Ramen
Off the charts quality and attentive service. My first time in and I'm already hooked. I got the Tofu Pad Thai and it was perfect. Flavorful and plentiful sauce. Crunchy veggies on top. Difficult to leave any for later. My friend's Red Curry Noodle Soup was also excellent. We enjoyed all of the fun decorations and ornaments, it would take many many visits to see them all. Can't wait to go back!Vegetarian options: Plenty to choose from.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tofu Pad Thai, Red Curry Noodle Soup