Walked in to order and waited for 10 minutes and no one helped me. Bad service
Service: 1
Pat Willis
Service is always good and the restaurant and restrooms are clean.
Atmosphere: 4
Food: 4
Service: 5
Paul Kirk
Panera is not the same as it used to be. Higher prices and no rewards like they used to offer. Somehow I got kicked off the birthday club and they wouldn't give me a treat this year.
The Panera on Broadview Road in Seven Hills only has kiosks to order. Bad move, Panera. We immediately left. The one on Euclid Avenue near Case has kiosks, too, but they still have people at the counter to take your order. Coffee and an orange scone was almost $8. Totally not worth it.
Service: 1
Lloyd Lawson
I bought a sandwich and it was really good. But when I just now bit into it there was a wrapper inside the sandwich. So I won’t eat anymore of it.
Alex Evans
Rushed me out to close while I was almost done with my sandwich. I swear I was only going to take five more minutes but they were not very friendly about it
Service: 1
Emily “Em” Thorne
They can never get my order or sandwich right.
Atmosphere: 1
Food: 1
Service: 1
Ashley Rhoads
Food is so burnt I can't even eat it. Soup spilled all over food in my to go bag, lid was not properly sealed. Staff is unwilling to do anything about it unless I drive all the way back to the store so I can wait again to reorder my food. NO THANK YOU! WILL NOT BE ORDERING FROM HERE AGAIN.
Soo Ji Lee
I was very disappointed with the quality of service and food.
I ordered chicken noodle soup and cranberry chicken salad sandwich. The soup was cold and sandwich was absolutely speechless (see the photo attached). The photo they use to promote was completely edited - complete different from one I got. I am not that picky but I was speechless. I spent 7 dollars on something that I could’ve got more from chipotle or elsewhere.
Also, I REALLY DONT UNDERSTAND. Is it really that difficult to greet customers when they come in? Every time i come into this store, I have to wait at least 10 minutes to be helped. Today, I had to talk to the manager “do you actually keep the customers wait that long before serviced”. Just unbelievable manner.
My mom was with me and she was so disappointed. We will not order from this store again.
PS for anyone who wants to argue, at least go to website and look at their sandwich promotion photo and compare that with my sandwich.
Atmosphere: 1
Food: 1
Service: 1
Sanjay Kumar
They messed up big time .. soups were not warm .. sandwiches were incorrect .. very bad experience ...
Atmosphere: 3
Food: 3
Service: 1
Zachary Cantrell
It was right after they opened on Saturday, it was clean and service was good
So the customer service was so bad here that I left my phone after I finally got my order- and really stale coffee, and had to come back in the rain- but because no one wants to do anything @ this Panera location, luckily, it still sat where I stood at the register. I live in Cleveland so, of course, I get waited on by rude people all the time- I'm used to it by now and really, expect it- but why management seems to have stuck all the people who want to do as little as possible at the registers.. maybe it's because they don't have much service and that's where they do to hide out? But God forbid you're the customer who needs to make an order- and all I needed was bakery (which was made already) and coffee which, at two in the afternoon hasn't been made since the morning- at least it tastes this way. When it comes to the bakery too, they didn't have what I wanted and I know, in Cleveland, at a place like this- it's hard enough to get the food behind the counter. So if you want a frustrated encounter, come here...like I said, I got so distracted by the bad service and the rain outside starting, I set my phone at the counter and walked away. I'll give two stars instead of one, only because I feel grateful to have it back but threw out a three dollar bad coffee just to find it quicker!
Atmosphere: 3
Food: 3
Service: 1
ANNE BLUM
Second time in 2 days that I have gone in, waited for more than 5 minutes for someone to wait on me. I don’t mean that I waited I line I mean I walked into empty restaurant, I could see people in the back, called out hello and then nada.
Service: 1
Zarriana Price
always dirty in there and the workers are very unprofessional.
Atmosphere: 1
Food: 2
Service: 1
A D
$10 loaf of bread, expired fruit cup
Food: 4
Sebastian
They gave me a turkey bravo without the turkey, and forgot my side, didn’t even close my to go bag.
Walked in to order and waited for 10 minutes and no one helped me. Bad service
Service: 1
Service is always good and the restaurant and restrooms are clean.
Atmosphere: 4
Food: 4
Service: 5
Panera is not the same as it used to be. Higher prices and no rewards like they used to offer. Somehow I got kicked off the birthday club and they wouldn't give me a treat this year.
The Panera on Broadview Road in Seven Hills only has kiosks to order. Bad move, Panera. We immediately left. The one on Euclid Avenue near Case has kiosks, too, but they still have people at the counter to take your order. Coffee and an orange scone was almost $8. Totally not worth it.
Service: 1
I bought a sandwich and it was really good. But when I just now bit into it there was a wrapper inside the sandwich. So I won’t eat anymore of it.
Rushed me out to close while I was almost done with my sandwich. I swear I was only going to take five more minutes but they were not very friendly about it
Service: 1
They can never get my order or sandwich right.
Atmosphere: 1
Food: 1
Service: 1
Food is so burnt I can't even eat it. Soup spilled all over food in my to go bag, lid was not properly sealed. Staff is unwilling to do anything about it unless I drive all the way back to the store so I can wait again to reorder my food. NO THANK YOU! WILL NOT BE ORDERING FROM HERE AGAIN.
I was very disappointed with the quality of service and food.
I ordered chicken noodle soup and cranberry chicken salad sandwich. The soup was cold and sandwich was absolutely speechless (see the photo attached). The photo they use to promote was completely edited - complete different from one I got. I am not that picky but I was speechless. I spent 7 dollars on something that I could’ve got more from chipotle or elsewhere.
Also, I REALLY DONT UNDERSTAND. Is it really that difficult to greet customers when they come in? Every time i come into this store, I have to wait at least 10 minutes to be helped. Today, I had to talk to the manager “do you actually keep the customers wait that long before serviced”. Just unbelievable manner.
My mom was with me and she was so disappointed. We will not order from this store again.
PS for anyone who wants to argue, at least go to website and look at their sandwich promotion photo and compare that with my sandwich.
Atmosphere: 1
Food: 1
Service: 1
They messed up big time .. soups were not warm .. sandwiches were incorrect .. very bad experience ...
Atmosphere: 3
Food: 3
Service: 1
It was right after they opened on Saturday, it was clean and service was good
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
So the customer service was so bad here that I left my phone after I finally got my order- and really stale coffee, and had to come back in the rain- but because no one wants to do anything @ this Panera location, luckily, it still sat where I stood at the register. I live in Cleveland so, of course, I get waited on by rude people all the time- I'm used to it by now and really, expect it- but why management seems to have stuck all the people who want to do as little as possible at the registers.. maybe it's because they don't have much service and that's where they do to hide out? But God forbid you're the customer who needs to make an order- and all I needed was bakery (which was made already) and coffee which, at two in the afternoon hasn't been made since the morning- at least it tastes this way. When it comes to the bakery too, they didn't have what I wanted and I know, in Cleveland, at a place like this- it's hard enough to get the food behind the counter. So if you want a frustrated encounter, come here...like I said, I got so distracted by the bad service and the rain outside starting, I set my phone at the counter and walked away. I'll give two stars instead of one, only because I feel grateful to have it back but threw out a three dollar bad coffee just to find it quicker!
Atmosphere: 3
Food: 3
Service: 1
Second time in 2 days that I have gone in, waited for more than 5 minutes for someone to wait on me. I don’t mean that I waited I line I mean I walked into empty restaurant, I could see people in the back, called out hello and then nada.
Service: 1
always dirty in there and the workers are very unprofessional.
Atmosphere: 1
Food: 2
Service: 1
$10 loaf of bread, expired fruit cup
Food: 4
They gave me a turkey bravo without the turkey, and forgot my side, didn’t even close my to go bag.
Food: 1
Service: 1
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