Papa Johns Pizza

14404 Cedar Rd, Cleveland
(216) 691-1982

Recent Reviews

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Jacob De Lizzio

This was my first and I think the last time ordering from this branch. When you walk in, the first thing you will notice is that it is very messy. Boxes are scattered everywhere. Then you will see the pizzaiolo right in front of you making the dough with NO GLOVES. I think cleanness is strange in this shop. What is their justification for not having gloves on? The floor is covered with alot of stains here and there. The pizzaiolo is also in charge of getting the order, using the cashier box and handing in the orders. I think it is strange that you see some people doing nothing in the back. They could've helped this guy.
The pizza was really really salty. I just threw it out after having half of the second slice.

Atmosphere: 1

Food: 1

Service: 1

Jake Abhau

Not what it used to be. Dominos has surpassed PJ.

The butlers wings are on par with chicken nuggets from telemark school cafeteria in the 1980s.

GaymerGirl 1986x

Sooo good and the new staff is very friendly!! Tell the girl with the twits to call me 😆

Atmosphere: 5

Food: 5

Service: 5

Joann Jordan

I recently ordered 5 pizzas for my children’s birthday party, we were gifted a $100 gift card for Papa John’s to buy the pizza. When I called to place the order the lady told me I was all set after taking my gift card number. When the delivery driver got here he stayed he said we didn’t pay for our order and gave us the phone with a very unpleasant staff lady on the phone she was very aggressive and rude accusing us of not paying for our pizza as if it was our error. I was in the middle of a party with poor WiFi so it took me some time to pull up the gift card from my phone keep in mind there were 16 kids at my house during the party. I finally pulled up the card and gave her the number the delivery driver was nice and waited patiently, the pizza was $80 so we just gave him the rest of the cash on the card which was $20. My whole point is your staff made the error and you guys disrespected my husband and I in front of our guest for something you did incorrectly. We will never do business with you guys again.

E Ram

Left the previous Papa John's and placed an order here.

Atmosphere: 5

Food: 4

Service: 5

Z T

Didn't follow order instructions. Pizza barely has cheese when I paid for extra cheese

Earl Thomas III

Gave me food poisoning. I went to bed after eating the food and at first I just kept waking up randomly in the middle of the night extremely dehydrated and kept needing water 4-5 times. And then 6-7 hours later I felt nauseous, and seasick and also had the chills. Went to the toilet threw up a bunch and had diarrhea. Place should be shut down, and im NEVER getting papa johns again.

Marietta ford

The gentleman was who waited on me was efficient kind and he kept a smile on his face that's what I like

Suzanne Smith

THIS PLACE IS AWFUL.. PLACED AN ORDER AND IT'S STILL NOT HERE 2 HOURS LATER! I CALLED 12 TIMES AND NO ONE WOULD ANSWER THEIR PHONE. WHEN THEY FINALLY PICKED UP THEY TOLD ME THEY ARE SHORT STAFFED AND TO GIVE IT ANOTHER 20 MINUTES! ALMOST 2.5 HRS LATER STILL NO DELIVERY! NO ONE WILL PICK UP THE PHONE. ABSOLUTELY RIDICULOUS BUSINESS PRACTICE. THEY SENT THE EMAIL/TEXT IT WAS DELIVERED AND IT WAS NEVER DELIVERED. NEVER EVER EVER AGAIN... WORTHLESS HORRIFIC BUSINESS PRACTICES....

Ms A

This place deserves a 0 star rating. Went here on 9/2/24 to pick up a Door Dash order for a customer and immediately saw both workers making pizza using NO GLOVES and intentionally dropping pizza toppings on the floor and putting them back on the pizza. These acts of mishandling food pose a real health safety issue. Please don't eat here guys. I continued to observe the workers handling money and answering the business phone without even washing their hands going right back to making pizza. Disgusting

Atmosphere: 1

Food: 1

Service: 1

Doris Smith

Just when I thought it could get no worse, it did! On Friday I placed an order on the app for a pick up two hours later. When I arrived, the order could not initially be found. When it was found, of course it wasn’t ready The woman preparing the pizzas had the poorest attitude in saying “if they can’t wait there’s nothing I can do. There were several others waiting with the same problem. Then the woman in charge blames it on the storm from several days ago! I suppose “the storm” caused this problem at my previous visit. Oh well. Wait, there was no storm, When I finally got the pizza, it wasn’t the correct one after telling her several times what the order was. Don’t waste your time, there are several other decent pizza shops down the street! Not dealing with their incompetence ever again! Delete that app!!!

Atmosphere: 1

Food: 1

Service: 1

Austin Swiger

Super unprofessional service. The guy who answered the phone was very ignorant, unprofessional, and wanted to argue. 10/10 will never order from ANY papa John’s again

Atmosphere: 1

Food: 1

Service: 1

samantha campbell

Completely unprofessional, I ordered food and waited an hour, just for them to say they don’t have an order for me. They were rude over the phone and dismissed me. Will never give them my money again.

Atmosphere: 1

Service: 1

Zaxamus stone

So ordering from this papa johns your better off not wasting your time after ordering i was told it would be a 40 minute wait that then turned into an hour then turned into 2 hours like I said you're better off not wasting your time here or your money I ended up calling them back and asking them Hey where's my order oh I'm sorry the driver is backed up and is having issues tonight at this point Pizza should have been free no calls to let me know how far or how long Colin spoke to manager and only told us was well they'll be there shortly okay well that leaves me with the bag just standing there what the hell never again for this one.

Saif AlMutaiwei

The pizza was hot and delicious, and it was ready on time , the place doesn't have dine in options.

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Stuffed Crust Pizza

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