Pizza Hut
5526 Turney Rd, Cleveland
(216) 663-9221
Recent Reviews
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Thank you. Good place, good service, great food
Food is too expensive! Chicken made me and my family sick, and the pizza was burned. Spent 50 bucks for just 1 little pizza and like 10-15 wings.
I placed an online order here 2 weeks ago. When I got to the store to pick up my order, Pizza Hut was closed. This was a Sunday at like 1pm. I never received my food, or my money back despite multiple calls and speaking with a supervisor. I guess it’s common practice for a multi million dollar company to steal 30 dollars from middle class families. Class action suit might change some things.
Disgusting!
Disgusting!
Placed an online order and went to pick it up and pizza hut close until 5pm. Guy said no one showed up for work. Trash!
I ordered for delivery last night and not only was my order late but they used DoorDash to deliver it which isn’t exactly a deal breaker but what is a deal breaker is the food poisoning. My son and I both got sick after eating. We won’t order from this store again.
You're better off ordering from a pizza hut in a target and they don't serve anything but personal size
I decided to go with Pizza Hut for Super Bowl and let me tell you this was the worse pizza experience I encounter today. I tried to beat the rush by ordering at 4:35pm and pick up time schedule for 7:30pm when arrived there were at least 20 people waiting for it order.. one customer was a DoorDash and she waited 2-3 hours on her food. They were short staff on a busy Super Bowl Sunday we all waited hours for pizza. I missed half the game and half time show and my kids all was disappointed because no one was able to eat till after 8:30 when I finally receive half my order. There was an employee dad in the lobby he decided to to help the team out because there was no order in this Pizza Hut at all. Pizza was falling out the oven onto floor. Not sure where was managers at but they needed help. So many frustrated customers including myself. This was my first time going to this location and with my bad experience I will not return here. I should of went with my first mind and that was Marco Pizza but I haven’t ate Pizza Hut in years so we all was like yeah let’s get Pizza Hut and that Alfredo pasta.. well we never got that!! I understand it was hacked and sometimes things happen but maybe if the customer experience was better and the guy that was on register was a little more apologetic and cared I would return but he wasn’t. A huge shout out to the employee dad he tried to help them out he gets father of the year a award..
I ordered my food at 12:32pm for pickup at 6:30pm I arrived to pickup my pizza at 6:28pm and waited for an hour and never got my food. I paid online.
Restaurantji Recommends
I just waited over three hours for my pizza and ended up leaving without my food. The dude had a heat rack full of orders but didn’t even know what was in there and refused to check. Now I’m out $15 and don’t have my food.
Pizza hut is on the come up! Really good pizza 🍕
Atmosphere: 2
Food: 5
Service: 4
Hot fresh and tasty idk who’s in there but they are are doing a great job
Atmosphere: 5
Food: 5
Service: 5
Pizza very dry and it’s like they don’t believe in putting cheese on the pizza. I threw over 1/2 of the pizza away because there was no sauce or cheese on the slices. Total waste of money.
Atmosphere: 3
Food: 1
Service: 3
I ordered a thin crust pizza. I stood and watched the guy take multiple pizza’s place them in boxes and tried cutting them. He had people standing in front of him. Instead of taking one customer at a time he was trying to do multiple people. I got home my pizza dough was under cooked the cheese was horrible and the sauce was all at the top of the crust and it was not cut. I had to get a knife and try to cut this undone dough. I called back and let the guy Shabazz know who said he was a manager, his whole disposition was not friendly at all. I let him know about the pizza he said he would remake it, as soon as I hung up I called right back and advised him I would bring the pizza back I just wanted a refund. He said we don’t do refunds and your pizza is already made. I said I literally just hung up from you. I went to pick the pizza up and asked for the owner he said he was and said what’s wrong with the pizza I said look at it. I opened the box he looked at it and just took it. He gave me another pizza and I didn’t trust it so I threw it out. I let him know this is bad for business when you messed the pizza up. Smh will never patronize that location ever again. You try to support and they always try to get over.
Atmosphere: 1
Food: 1
Service: 1
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