Last night I ordered about 1045p with an estimated delivery time for 1121p. I waited about 10 minutes after the estimated time for I know it's just an estimated time. I called about 1135p the man said he just pulled it out of the oven it will be here in a few. I waited I called back and it was a automated call stating it's been delivered. Again I called on hold for about 10 minutes when the lady answered I said that the order was not handed to me. The driver said he gave it to the lady outside. I said it's not, I haven't been given anything. There was delivery instructions to call when outside. I did not recieve a call. The lady became nasty, telling me to call tomorrow and speak to someone. I said I've waited over an hour for the food I ordered. I'm expecting to have it delivered tonight. Very poor customer service.
Food: 4
Service: 1
Adele Fogle
Worthless. Close it down.
Atmosphere: 2
Food: 3
Service: 2
sprintbass
Very nice and helpful. The triple brownie is absolutely incredible..buy some vanilla icecream with it and you won't be able to move it's that good...
Atmosphere: 5
Food: 5
Service: 5
Judi Lesnansky
The food was ready right on time.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Breadsticks,
Gene Junior
W 117th and Detroit Ave in Cleveland Ohio. It finally was closed and demolished. This was long overdue as this place was run down and the employees were careless and negligent. Customer service was terrible and the food quality was terrible. Pizza Hut and it’s brand have overstayed their welcome really- they are from an era that is long gone (1980s-1990s). Back then the quality was amazing and it was an affordable awesome place to eat. Today it’s a dying franchise.
Mark Neuroh
The Pizza ? Hut across the street from where I live has closed because of poor
Atmosphere: 4
Food: 4
Service: 4
Ronda C.
Good wings ! Will continue to order from this Pizza Hut. The guy is really manner able.
D Moe
I’ve come here 3 Times & it’s NEVER any pizza, breadsticks wings or nothing pizza related.. just popcorn & hotdogs & pretzels. Every time every employee gives endless excuses of why nothings ready. WHY EVEN OPEN IF THERES NO PIZZA. PEOPLE WANT PIZZA NOT SNACKS. I’m on the phone with a friend of mine, he’s going through the same thing at Target in University Heights. He’s been there 5 times.. & it’s excuse after excuse. Please Pizza Hut corporation, PLEASE help us!
Erin Christman
It's good pizza. Can't say it's worth the long wait. It's small space. There's a long line. Overall decent pizza. Good to at least try but out.
Tonya Lynn Yerian
Seriously bad customer service!!! We got put on hold 2 X for 15 minutes and then says she needs to leave in the middle of an order and hands the phone to someone else!!! Wh
Service was absolutely horrible. I ordered a couple of pizzas for delivery. when delivered one of my pizzas were wrong. I called and was put on hold. I was on hold for over 30 minutes before someone finally answered. when the worker finally answered she was very rude and had major attitude. she handed me off to her manager and they told me I would have to bring my pizza in to receive the correct one. I explained that it was not possible for me to drop it off and they could pick up the wrong pizza when they dropped off the correct pizza. the manager had attitude and said it would be an additional 90+ minutes before they would send my replacement pizza. I order from this location all of the time and have never had a horrible experience like this one.
Sandy Kelley
Service and pizza were spot on!
David M
Great experience! Friendly and quick help with a smile!
Billie Jo Seiling
I pick up from here often service is great and everyone is very nice. Good pizza and good deals.
D M
Great experience! Friendly and quick help with a smile!
Last night I ordered about 1045p with an estimated delivery time for 1121p. I waited about 10 minutes after the estimated time for I know it's just an estimated time. I called about 1135p the man said he just pulled it out of the oven it will be here in a few. I waited I called back and it was a automated call stating it's been delivered. Again I called on hold for about 10 minutes when the lady answered I said that the order was not handed to me. The driver said he gave it to the lady outside. I said it's not, I haven't been given anything. There was delivery instructions to call when outside. I did not recieve a call. The lady became nasty, telling me to call tomorrow and speak to someone. I said I've waited over an hour for the food I ordered. I'm expecting to have it delivered tonight. Very poor customer service.
Food: 4
Service: 1
Worthless. Close it down.
Atmosphere: 2
Food: 3
Service: 2
Very nice and helpful. The triple brownie is absolutely incredible..buy some vanilla icecream with it and you won't be able to move it's that good...
Atmosphere: 5
Food: 5
Service: 5
The food was ready right on time.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Breadsticks,
W 117th and Detroit Ave in Cleveland Ohio. It finally was closed and demolished. This was long overdue as this place was run down and the employees were careless and negligent. Customer service was terrible and the food quality was terrible. Pizza Hut and it’s brand have overstayed their welcome really- they are from an era that is long gone (1980s-1990s). Back then the quality was amazing and it was an affordable awesome place to eat. Today it’s a dying franchise.
The Pizza ? Hut across the street from where I live has closed because of poor
Atmosphere: 4
Food: 4
Service: 4
Good wings ! Will continue to order from this Pizza Hut. The guy is really manner able.
I’ve come here 3 Times & it’s NEVER any pizza, breadsticks wings or nothing pizza related.. just popcorn & hotdogs & pretzels. Every time every employee gives endless excuses of why nothings ready. WHY EVEN OPEN IF THERES NO PIZZA. PEOPLE WANT PIZZA NOT SNACKS. I’m on the phone with a friend of mine, he’s going through the same thing at Target in University Heights. He’s been there 5 times.. & it’s excuse after excuse. Please Pizza Hut corporation, PLEASE help us!
It's good pizza. Can't say it's worth the long wait. It's small space. There's a long line. Overall decent pizza. Good to at least try but out.
Seriously bad customer service!!! We got put on hold 2 X for 15 minutes and then says she needs to leave in the middle of an order and hands the phone to someone else!!! Wh
Restaurantji Recommends
Service was absolutely horrible. I ordered a couple of pizzas for delivery. when delivered one of my pizzas were wrong. I called and was put on hold. I was on hold for over 30 minutes before someone finally answered. when the worker finally answered she was very rude and had major attitude. she handed me off to her manager and they told me I would have to bring my pizza in to receive the correct one. I explained that it was not possible for me to drop it off and they could pick up the wrong pizza when they dropped off the correct pizza. the manager had attitude and said it would be an additional 90+ minutes before they would send my replacement pizza. I order from this location all of the time and have never had a horrible experience like this one.
Service and pizza were spot on!
Great experience! Friendly and quick help with a smile!
I pick up from here often service is great and everyone is very nice. Good pizza and good deals.
Great experience! Friendly and quick help with a smile!
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