Popeyes Louisiana Kitchen

7020 Carnegie Ave, Cleveland
(216) 391-0770

Recent Reviews

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amber Amber

Next time tell the store manager not to talk about how fake the chicken is. Maybe she shouldn't work for the company cuz y'all had a pack house and she kept talking about how artificial the chicken is. Please tell her never do that again

Atmosphere: 3

Food: 3

Service: 5

Mell T

The customer service at this location feels poorly managed. The staff often rush customers to order, which makes the experience unpleasant. I also question how employees are trained, as my order was incorrect—I requested spicy chicken but received the original. The food quality and presentation were disappointing, and they frequently run out of chicken sandwiches.

I truly hope to see improvements in both service and food quality. Proper training for employees and better inventory management would make a big difference. Unfortunately, I don’t see myself returning if things remain the same.

Atmosphere: 1

Food: 1

Service: 1

BJoseph Treaders

Useless employees doing nothing stacking cars for door dash letting businesse loses money

Service: 1

Lashaundam2010

If I can give this place ZERO STARS, I will! HORRIBLE customer service, HORRIBLE management, HORRIBLE EVERYTHING!!! This Popeyes just need to close. I promise I will never be back. I don’t care if this place give out free chicken.

Atmosphere: 1

Food: 1

Service: 1

rebecca nichols

It looked like the food was thrown in the bag. Didn't receive the drink

Atmosphere: 1

Food: 2

Service: 2

Leonte Lawler

Extremely rude staff. I will never order from here again. The male manager needs help in here. Got mild chicken instead of spicy and I'm missing four biscuits.

Atmosphere: 1

Food: 1

Service: 1

Andrii Senyk

Cancelled my order without any explanations

Service: 1

Tarsha Walker

Management and Owner terrible. They never have all the items on the menu. Today no spicy chicken. Came before no buns!

Atmosphere: 3

Food: 2

Service: 4

Netia Wilson

Bread Bun was extremely tough to eat. Like they put it in the microwave. And chicken sandwich over cooked.

Food: 1

Service: 5

Recommended dishes: Mashed Potatoes

Tim Don

Very rude workers rude to customers I was doing door dash waited 30 mins and they treated the customers like crap workers cusing they don't use gloves to food in boxes

Atmosphere: 1

Food: 5

Service: 1

KYUNGHO KIM

Do not order anything right here. If you order here, you will waste time and money! I have been waiting half an hour, but tenders and sauces are missing. There is no value to complain about it.

Atmosphere: 1

Food: 1

Service: 1

Jiaxuan Han

There are very slow and very unorganized. If you order online, it will cost you 30min to get your order after you show up. Instead of packing the food by the order number, it seems like they only start to pack your order if you show up and ask them “is my order ready ? I have waited for half hour”. And then someone will ask your order number and pack your order like you are cutting the line. This happens all the time. You know, I really like the food here but they really need to be more organized.

Atmosphere: 1

Food: 4

Service: 1

Sandra Urquhart

Not the best or worst location. Be prepared to wait. Food is as it should be 90% of the time.

Food: 4

Service: 3

Reggie Pub

Service was horrible. Workers refused to give me the order that I paid for. I had ALREADY paid for my order and they refused to give it to me.

Atmosphere: 1

Food: 1

Service: 1

Mike Hughes

Phenomenal food, fresh is an understatement. Just enough spicy heat to make my dining experience magical

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