receipt said get any sandwich free when u tell us how we're doing. then u take the survey and it says u have to buy a large drink and it excludes multiple burgers from being part of the deal.
Torri P
DISAPPOINTED is an UNDERSTATEMENT. I was on a 30 minute break from work and decided Rally's vs McDonald's. I should've gone with my first thought (McDonald's). I arrived at 12:00 am. There are two drive-thru lanes and both were open. I chose the line with only 1 car ahead of me. As soon as it was my turn at the microphone someone inside told me to hold on. Now, I'm a pescatarian so I always ask for FRESH fish and of course fresh fries and both usually take 4-5 minutes to cook. I waited at the microphone for 7-8 minutes and when he came back to the mic he took my order. At the cashier window, they asked me to wait another 6-7 but to pull around to the other sides drive-thru line. I very politely that I was on break from work and that there were like 5 cars in that other line. She told me not to worry because the other line was for door dash and that it would be fast. It took about 5 minutes to make it back to the window for my food. The manager handed me my order without saying a word. He just shut the window just as fast he opened it. No sorry about the wait, no thank you, no do you need ketchup or napkins?!? NOTHING!! Just RUDE and UNPROFESSIONAL!! When I got back to work (5 mins away)..I noticed that my fish was not fresh at all. The edges were very hard and I KNOW that only happens when it has been sitting in staging cabinet. There was no reason for that to have happened besides "trying to be funny" because I mentioned that I needed to get back to work. SUPER PETTY! 3/16/24 Time: 12:00 AM. A lighter skinned man with curly hair and a ponytail at the top. A brown skinned girl with a natural afro. Neither one of the seen anything wrong with treating a customer this way! I will NEVER go back to your SUPER SLOW, RUDE EMPLOYEE establishment again.UPDATE: As of 4//2/24 I have not received a response after emailing the address listed in the company's comment to this review.Dietary restrictions: Pescatarian
Food: 1
Service: 1
Recommended dishes: Fish Sandwich Combo
Rachel Bunce (Cupcake)
In, out and on with life. Delicious milkshakes and can u believe THEY HAVE A BANANA MILKSHAKE!!?
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burger, Cheeseburger
Antonio Figueroa
Food is not all that, customer service is a joke.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Miller
Couldn't even order because there was only two workers and when she asked us what we wanted she instantly said let me know when y'all ready. There was only one car in the drive through and it wasn't busy. Just can't find good service now and days anywhere not only in fast food.
Tony Wiener
Fries were super good ... But did you even try for the burger? Didn't bother to grill the bread.... Kinda of disappointing to get to work and see this....
Atmosphere: 2
Food: 2
Service: 3
Hottroddaddy Designs
It was rally's always great food and fries, they were quick and clean and atmosphere couldn't be better I was in my car I don't think they have inside
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Jordan Jennings
Food was hot and came out fast. Robot taking order was pretty cool and precise. I still opted to speak with a human and she was pretty nice. Would go again for
Been waiting for my order for the past 25 minutes. They've been serving everybody else And they say this is fast food With no compensation on waiting
Atmosphere: 1
Food: 1
Service: 1
Disgusting food unsanitary place.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Bites & Fries Box, Burger
receipt said get any sandwich free when u tell us how we're doing. then u take the survey and it says u have to buy a large drink and it excludes multiple burgers from being part of the deal.
DISAPPOINTED is an UNDERSTATEMENT. I was on a 30 minute break from work and decided Rally's vs McDonald's. I should've gone with my first thought (McDonald's). I arrived at 12:00 am. There are two drive-thru lanes and both were open. I chose the line with only 1 car ahead of me. As soon as it was my turn at the microphone someone inside told me to hold on. Now, I'm a pescatarian so I always ask for FRESH fish and of course fresh fries and both usually take 4-5 minutes to cook. I waited at the microphone for 7-8 minutes and when he came back to the mic he took my order. At the cashier window, they asked me to wait another 6-7 but to pull around to the other sides drive-thru line. I very politely that I was on break from work and that there were like 5 cars in that other line. She told me not to worry because the other line was for door dash and that it would be fast. It took about 5 minutes to make it back to the window for my food. The manager handed me my order without saying a word. He just shut the window just as fast he opened it. No sorry about the wait, no thank you, no do you need ketchup or napkins?!? NOTHING!! Just RUDE and UNPROFESSIONAL!! When I got back to work (5 mins away)..I noticed that my fish was not fresh at all. The edges were very hard and I KNOW that only happens when it has been sitting in staging cabinet. There was no reason for that to have happened besides "trying to be funny" because I mentioned that I needed to get back to work. SUPER PETTY! 3/16/24 Time: 12:00 AM. A lighter skinned man with curly hair and a ponytail at the top. A brown skinned girl with a natural afro. Neither one of the seen anything wrong with treating a customer this way! I will NEVER go back to your SUPER SLOW, RUDE EMPLOYEE establishment again.UPDATE: As of 4//2/24 I have not received a response after emailing the address listed in the company's comment to this review.Dietary restrictions: Pescatarian
Food: 1
Service: 1
Recommended dishes: Fish Sandwich Combo
In, out and on with life. Delicious milkshakes and can u believe THEY HAVE A BANANA MILKSHAKE!!?
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burger, Cheeseburger
Food is not all that, customer service is a joke.
Atmosphere: 1
Food: 1
Service: 1
Couldn't even order because there was only two workers and when she asked us what we wanted she instantly said let me know when y'all ready. There was only one car in the drive through and it wasn't busy. Just can't find good service now and days anywhere not only in fast food.
Fries were super good ... But did you even try for the burger? Didn't bother to grill the bread.... Kinda of disappointing to get to work and see this....
Atmosphere: 2
Food: 2
Service: 3
It was rally's always great food and fries, they were quick and clean and atmosphere couldn't be better I was in my car I don't think they have inside
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Food was hot and came out fast. Robot taking order was pretty cool and precise. I still opted to speak with a human and she was pretty nice. Would go again for
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Rally's Meal Deal, Burger
Restaurantji Recommends
Cold food and poor service. The AI interface does not tell you that the ice cream machine is down and won’t repeat your order to confirm it.
Food: 3
Service: 1
Everything was excellent,
Atmosphere: 5
Food: 5
Service: 5
Always kind and fast service late night
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Buford, Rally's Meal Deal
Fish was good ?
Atmosphere: 4
Food: 4
Service: 4
Kid-friendliness: Stuff was friendly and fixed there mistake.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Rally's Meal Deal, Cheeseburger