They slow as H-E double hockey sticks ..& it's hard 2 use there app on my phone & hot wings not on the mobile menu
Atmosphere: 1
Food: 3
Service: 2
Vinnie Angelo
Went earlier and waited about an hour for a fry and a burger, they forgot my burger smh and I go back they were cold and soggy. I went back around and got yelled at with profanity, I asked for a refund and I didn’t get but instead got pubes in my burger they FORGOT, never COMING BACK EVER. Don’t come here would rank 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Brian Smith
Garbage!
Atmosphere: 1
Food: 2
Service: 3
Penelope Cruz
The food was ok, they are very slow. The drive through its a joke. Leaving the drive through and asked to park in the parking lot, until someone brings put my order. Not good customer service 😕.
Ginger70011
They have a special needs young lady working at the front window who messes up orders and hands out the wrong change. Supervisor was too busy on the phone to correct her. Why on Earth would you put someone who can't count and doesn't know the difference between fruit punch juice and strawberry soda at the front window? If that's not bad enough, the girl put SWISS CHEESE on my burger. Who the hell puts swiss on a burger??? You guys really dropped the ball and I won't be back.
Atmosphere: 1
Food: 3
Service: 1
tamia macon
Customer service was respectful and nice, food was hot and fresh ❤️
Atmosphere: 5
Food: 5
Service: 5
Tasha
I know ppl have there preferences of East Cleveland but when I tell you they showed love on these garlic Parmesan wings .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Parmesan Loaded Fries
Nette
I don't eat fast food much but man am I happy I stopped today wasn't having the best day needed something quick to eat and that new general manager Lavelle he was awesome great customer service fast and friendly and the food was fresh I definitely will be coming back thank you so much
Food: 5
Service: 5
nadora godfrey
They don’t listen they gave me the wrong order twice I wasted my money
Lots of meal specials and National Meal Specials. The Rally's App lets you earn free food and merchandise. Get free food just for joining.
Kid-friendliness: Children's meals are available.
Wheelchair accessibility: Drive Thru window is ready to take your order or order ahead using the Rally's App.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconzilla, Fry-Seasoned Monsterella Stix, Grilled Beef Hot Dog, Sandwich, Famous Seasoned Fries, Spicy Chicken Sandwich, Buffalo Fry-Seasoned Tenders, Fish, Big Buford, Cinnamon Apple Pie, Fully Loaded Fries, Funnel Cake Fries, All American Cheeseburger, BBQ Brisket Melt Combo, Triple Smoky BBQ Bacon Buford Combo
Carol Lassalle
Customer service was not very friendly.
Atmosphere: 2
Food: 3
Service: 2
Max Mosser
This place was wild. I was picking up food for my girlfriend and when I got there they told me someone already picked up my order. I showed the guy my phone and how it said that my order was still ready to be picked up and then he said he couldn’t help me. I then had to spend 10 minutes trying to convince this guy to do his job and make me the food that we paid for. Eventually he did but then told us that he couldn’t give us our drink and couldn’t refund us for that either. The whole experience was dumb and not worth it I don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
AJay
So I’ve been coming to this rally since I’ve been a kid and my grandmother first introduced me to rallies. So sometimes I like to come to the specific one because it Remind me of the times I have my grammar not that she has passed. No, I’m pretty used to most of the shenanigans that go on within rallies with stealing people money only asking for cash so you can pocket it or only that they’re accepting DoorDash so they don’t have to take any orders. specific for my sandwiches the way I always get them and have been getting them for years which is the two for 4.50 spicy chicken sandwiches and I have fries on the sandwich. when I took my order, the cashier was extremely rude rushing and seemed like I was taking up her time a person that works in the service industry. I understand you have a long day and sometimes you’re just drained so I let that not phase me. so I continue to order my food and I asked for the specific having fries on the sandwich. There was a lot no no no no being screamed To level, I can hear it over the microphone so I said OK no problem. I’ll take your it regular. When I pull around to get my food, the manager was extremely rude and threw the food in my hands. I let it slide. on today I went back because it was the only thing that was open due to a power outage in the city and I proceeded to order and when I started to order, the lady said yeah it’s 50 OK cool I understand that I am willing to pay around to paying and getting my drinks and pulling around to grab my food. The manager decided to come to the thing and tell me why do you keep asking for this not already told you, I said you told me know that night I just figured you in the bad mood and you yelled that night you never gave me an explanation. You never told me that this is only offered on DoorDash not in store, which would’ve been understandable and I would never ask. I explained to him that he was being extremely rude and I didn’t like that and I have to prove it. I talk to him in the respectful manner and he decided to roll his eyes and act like I was doing something so malicious or insidious towards him that he starts to get rowdy and belligerent And then proceeds to threaten me and my two minor daughters that were in the car something to be done about this because I will be filing charges against him in the morning at the police station never thought ordering takeout would result in such a violent act and disrespectful commentary again he threw the food into my hand To be done about this as soon as possible, for I have my lawyers, looking into suing the store itself
They slow as H-E double hockey sticks ..& it's hard 2 use there app on my phone & hot wings not on the mobile menu
Atmosphere: 1
Food: 3
Service: 2
Went earlier and waited about an hour for a fry and a burger, they forgot my burger smh and I go back they were cold and soggy. I went back around and got yelled at with profanity, I asked for a refund and I didn’t get but instead got pubes in my burger they FORGOT, never COMING BACK EVER. Don’t come here would rank 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Garbage!
Atmosphere: 1
Food: 2
Service: 3
The food was ok, they are very slow. The drive through its a joke. Leaving the drive through and asked to park in the parking lot, until someone brings put my order. Not good customer service 😕.
They have a special needs young lady working at the front window who messes up orders and hands out the wrong change. Supervisor was too busy on the phone to correct her. Why on Earth would you put someone who can't count and doesn't know the difference between fruit punch juice and strawberry soda at the front window? If that's not bad enough, the girl put SWISS CHEESE on my burger. Who the hell puts swiss on a burger??? You guys really dropped the ball and I won't be back.
Atmosphere: 1
Food: 3
Service: 1
Customer service was respectful and nice, food was hot and fresh ❤️
Atmosphere: 5
Food: 5
Service: 5
I know ppl have there preferences of East Cleveland but when I tell you they showed love on these garlic Parmesan wings .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Parmesan Loaded Fries
I don't eat fast food much but man am I happy I stopped today wasn't having the best day needed something quick to eat and that new general manager Lavelle he was awesome great customer service fast and friendly and the food was fresh I definitely will be coming back thank you so much
Food: 5
Service: 5
They don’t listen they gave me the wrong order twice I wasted my money
Recommended dishes: Classic Wings, Big Buford Combo, Triple Smoky BBQ Bacon Buford Combo
Service is usually slow
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Lots of meal specials and National Meal Specials. The Rally's App lets you earn free food and merchandise. Get free food just for joining.
Kid-friendliness: Children's meals are available.
Wheelchair accessibility: Drive Thru window is ready to take your order or order ahead using the Rally's App.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconzilla, Fry-Seasoned Monsterella Stix, Grilled Beef Hot Dog, Sandwich, Famous Seasoned Fries, Spicy Chicken Sandwich, Buffalo Fry-Seasoned Tenders, Fish, Big Buford, Cinnamon Apple Pie, Fully Loaded Fries, Funnel Cake Fries, All American Cheeseburger, BBQ Brisket Melt Combo, Triple Smoky BBQ Bacon Buford Combo
Customer service was not very friendly.
Atmosphere: 2
Food: 3
Service: 2
This place was wild. I was picking up food for my girlfriend and when I got there they told me someone already picked up my order. I showed the guy my phone and how it said that my order was still ready to be picked up and then he said he couldn’t help me. I then had to spend 10 minutes trying to convince this guy to do his job and make me the food that we paid for. Eventually he did but then told us that he couldn’t give us our drink and couldn’t refund us for that either. The whole experience was dumb and not worth it I don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
So I’ve been coming to this rally since I’ve been a kid and my grandmother first introduced me to rallies. So sometimes I like to come to the specific one because it Remind me of the times I have my grammar not that she has passed. No, I’m pretty used to most of the shenanigans that go on within rallies with stealing people money only asking for cash so you can pocket it or only that they’re accepting DoorDash so they don’t have to take any orders. specific for my sandwiches the way I always get them and have been getting them for years which is the two for 4.50 spicy chicken sandwiches and I have fries on the sandwich. when I took my order, the cashier was extremely rude rushing and seemed like I was taking up her time a person that works in the service industry. I understand you have a long day and sometimes you’re just drained so I let that not phase me. so I continue to order my food and I asked for the specific having fries on the sandwich. There was a lot no no no no being screamed To level, I can hear it over the microphone so I said OK no problem. I’ll take your it regular. When I pull around to get my food, the manager was extremely rude and threw the food in my hands. I let it slide. on today I went back because it was the only thing that was open due to a power outage in the city and I proceeded to order and when I started to order, the lady said yeah it’s 50 OK cool I understand that I am willing to pay around to paying and getting my drinks and pulling around to grab my food. The manager decided to come to the thing and tell me why do you keep asking for this not already told you, I said you told me know that night I just figured you in the bad mood and you yelled that night you never gave me an explanation. You never told me that this is only offered on DoorDash not in store, which would’ve been understandable and I would never ask. I explained to him that he was being extremely rude and I didn’t like that and I have to prove it. I talk to him in the respectful manner and he decided to roll his eyes and act like I was doing something so malicious or insidious towards him that he starts to get rowdy and belligerent And then proceeds to threaten me and my two minor daughters that were in the car something to be done about this because I will be filing charges against him in the morning at the police station never thought ordering takeout would result in such a violent act and disrespectful commentary again he threw the food into my hand To be done about this as soon as possible, for I have my lawyers, looking into suing the store itself
Atmosphere: 1
Food: 1
Service: 1
Food was cold. Unacceptable.
Atmosphere: 5
Loading...