1701 E 12th St, Cleveland
Jocelyne really took great care of the employees that I had staying at the Reserve Square and went above and beyond to make them feel comfortable and address any concerns. She provided excellent customer service and the majority of our company members were happy with their stay at the Reserve Square!
There are many things to appreciate about Reserve Square such as location and spacious apartments. There are also a number of quirks and it's not the most modern of places to stay. HOWEVER, I do appreciate the attention to our group of 35 rooms that was paid by Jocelyne in the Corporate Sales Office. She went above and beyond to facilitate our group and the special needs of our touring broadway cast/crew/musicians with an extended stay in Cleveland. Plus, she makes a really great Hummus ! Additionally, the security staff was always friendly and helpful. Oh, ..and the ground level grocery store has a really tasty and inexpensive Indian lunch menu that I loved. Tour Manager, Come From Away, The Musical.
My family and I were supposed to reach Cleveland and start looking for a place to live in during his treatment. A friend of the family recommended that we should contact Jocelyn Tohme; and what a recommendation that was. And for that fact we reached Cleveland feeling very secure whereas if we hadn?t have found her, we would have been completely lost, completely Disoriented and felt out of place. Once we arrived she greeted us with a very warm welcome and was very accommodating to everything we asked for, she also was very patient and understanding to all our insecurities and questions; and helped guide us during this rough time. She also helped us feel right at home and helped us navigate through the apartment building and all its facilities. The apartment building feels like a small secure community, we?re everyone feels like part of the family; from opening the building door till the elevator. You?d get greeted by the amazing security team that makes your day brighter with their greetings and smiles; their existence and their charisma helped us feel both secure and happy. The Mail room clerk was helpful, efficient, and social. He made a chore such as a trip to the mail room very enjoyable. The simply food within the building had the best staff, and the best food. We would always find what we needed and even if we didn?t the very next week we would find it. Overall; i would say that K&D truly know what they?re doing, and i will definitely be going back.
My name is Nasser Al Sanea from Kuwait lived in the Reserve Square Apartment since 2015. I advise all the international who comes from overseas to the Cleveland clinic to stay in Reserve Square. It has 2 groceries store inside the building, Mosque provided for free from the owners, 24 hour security service, gym, restaurants, attached garage and the most important it is close to the hospital. We do have some concerns about updating the furnished suites otherwise everything is great!Thank you for the amazing management team of Reserve Square for taking care of everything and big thank you to Jocelyne Tohme. Jocelyne is great person to work with, very helpful, extremely friendly and humble. Jocelyne is always making sure providing great assistance to the tenants and make us feel like home.
Pauline and Orea have been very helpful in selecting my apartment and walking me through the amenities. They have also helped me navigate the paperwork swiftly. They are very personable people and a pleasure to speak to.
Reserve Square is a hidden gem that I was able to find three years ago. Close proximity to my job, great amenities, friendly staff, grocery store and cleaners onsite. Perfect location and affordable pricing for downtown Cleveland. Special thank you to Rea in the leasing office for working with me from beginning to end. Rea is compassionate, savvy and takes care of her clients. Great location and I recommend to anyone relocating to Cleveland.
Dear All ;
I stayed at Reserve Square while in Cleveland for work, and I had a great experience. Jocelyne was incredibly helpful and personal during my stay. The location is also within walking distance from all of the main downtown Cleveland attractions. The parking was also very convenient!
I'm from Kuwait, visiting Cleveland for medical reason. I advise everyone who would like to visit Cleveland to live in Reserve Square. RSQ has an excellent location in the heart of the city, high security system multiple services such as:
I have lived in this building for two years and it is the worst place you could live down town. The apartments are absolute trash and the management does not care about anything besides your rent check. Everything in the the apartment is almost ready to break and the heating and air conditioning only works in one bedroom. They do emergency water shut offs but will not let anyone know till 3 hours after they turn the water back on (the water is usually off for 2-4 hours). The mail room staff is horrible, most of the time the guy in there is not there or locks the doors so he doesn't have to work. Only a few security guards care about anything.
I?ve been living in reserve square for two months and so far so good. The staff is amazing from the maintenance staff, to management and the leasing agents. It was a pleasure to work with Leah during my moving process. She asked questions to discover my needs and put me in an amazing unit with a breathe taking view of tower city, key bank and the PNC. Whenever I have a question or need something for the apartment, I?ll stop in the office and they handle it ASAP. With the price, location, amenities, staff, you can?t beat. Definitely would recommend it.
Great location downtown with comparable inexpensive rent pricing. Many more cons than pros. Pros: Have secure parking garage Grocery store in lobby Sandwich shop in lobby Swimming pool and nice weight/workout facilities. Nice roof access area to airport and eat outside in nice weather. Cons: Very dated units. Carpet is "commercial grade" and rough. Laundry is not available in units. Have to use laundry room on 4th floor and all machines are not in good shape or "clean". Parking garage is very "low". My SUV barely fit and my wheels were scraped around the concrete corners and the top of my "hatch" was dented and scraped every time I had to open to get items out of the back of my car. Hallways always smelled badly which went into units.
Lived there for 9 months while in Cleveland for work. Furnished corporate leasing was so easy. Jocelyn was amazing with everything that came up while I was there. Her dedication was clearly evident. Location was great because I got playhouse season tickets and could experience downtown while living there. The pool and convenient parking were great perks to Reserve Square as well.
Rea from the leasing office is amazing! She helped me tons to pick the apartment that satisfied all my needs. Leasing managers are very nice and sensitive to feedback. Management requests are handled in a very timely manner.
I stayed at Reserve Square for short-term corporate housing. The unit I was initially given smelt of cigarette smoke. Management was very helpful and kind and moved me to another unit that did not have this issues. The building is old, but maintained to an adequate level of cleanliness. The location is good, and a good price.
I moved in a few months ago. My leasing agent, Leah made the process so simple and easy! I got the apartment I wanted, and everything is so convenient! Although, I wish I had a washer and dryer in the unit, they make laundry do-able with a laundry room and dry cleaning in the lobby. Iâ??m definitely looking forward to leasing another year. Lease here especially if you are new to Cleveland.
Great location in terms of within downtown and shops nearby and good pricing. Management got things done smoothly during a stressful move period. Good amenities also. Shout out to Rea who facilitated the process!
My stay here at reserve square has been great. There is a grocery store, car rental, ATM and other facilities available inside the building which makes it so convenient to live here. The view from my unit and I believe from most of the units is great.
Just moved into Reserve Square from New York, and I am overall very pleased with my experience. Pauline from the Leasing Office has been nothing but fantastic in answering any questions I have and making my move as seamless as possible. Her professionalism has continued from the time I signed the lease until after I moved in, and she is always available to help the residents.
I have enjoyed living here at Reserve. It's a pretty good location, and there's a lot of conveniences offered in the building that you won't find downtown at other apartments. The leasing staff is friendly and very helpful.. the security staff is pretty attentive as well. Overall, my experience has been pretty great and I'm sad that I have to relocate. But if you're new to the city, this is a great choice!
Customer Service at the Leasing Office is extraordinary, in my interactions with Barbie. The amenities within Reserve Square are also competitive. The units are sound proof so your neighbors canâ??t notice your 9pm cooking jams. Friendly residents and staff.
Reserve Square is an excellent place to stay in downtown Cleveland. Affordable despite it's great location, with good facilities, clean, 24/7 security, as well as a supermarket and several restaurants attached to the building. Rea from the leasing office is very nice and has been super helpful since day 1, assisting me with the leasing process, maintenance and even parking issues, and she really goes out of her way to help. Ask for her if you're coming by for a tour!
Great location! Good management! Good response time to fix apartment issues. I'm on my third apartment here now in my third year. It's really tough to beat this building especially if you work downtown.
Overall pretty decent place to live. Quick with solving issues. Price is great for downtown. Huge building, but pretty clean. Barely any noise. I like it
It hasn't even been a week since we moved in but I just wanted to acknowledge the great work of Rea Deleon in the management office for helping us have a smooth, hassle free move-in experience. We hope to have continued positive experiences and will post a follow-up review in a few months to help prospective tenants understand what to expect.
Kind clean and always have what you need
Awful experience. Things are always broken. Common spaces are dirty. The administrative staff are rude and can't get on the same page. It takes multiple attempts to get anything resolved and if they choose to resolve issues it's always the cheapest way possible and often doesn't fix the problem for long. So happy to be leaving. Don't live here if you can avoid it. If you do live here keep copies of everything and make sure you're very clear on when you plan to leave because if you're not they will continue trying to lock you into another lease.
I have my lunch from Simply Food every. single. day. It's AMAZING! Finding affordable, yummy vegan food isn't easy, and this is the jackpot! Food is made fresh every day, tastes FANTASTIC and is a super reasonable price: only $5!!! The gentleman that cooks the lunch specials is fantastic-kind, accommodating, and is a wonderful cook! Don't take my word for it, though - go check it out!
I wanted to wait until I had been here a few months before doing a review. First impression was great. Leah in the leasing office is wonderful! I had a couple small issues when I first moved in, called her, and they were dealt with immediately. I was impressed. I love the apartment, the amenities, the convenience, and of course the location. I'd recommend to my friends and family for sure. And if you're considering moving here, talk to Leah.... She really goes above and beyond!
I lived in corporate housing (Spring). There are roaches and there is a problem with them. I would wake up and turn on the lights to the kitchen/bathroom and find them. There wasn't too many (~3) in the morning, but one is too many for me. This was on a regular basis. A smell (food related) would occasionally come in from the vent in the bathroom. Security treated me poorly and not like an actual paying tenant, which I did not appreciate. Some of security is ok, but I did not have a good experience with one guy. They let just about anyone in the building. The guards let one guy up because he said something like "I have a friend on the 7th floor". Didn't need to prove anything to get passed him. The guy then proceeded to ride the elevator with me. He then attempted to sell me drugs. I ignored him. This guy should not have been in the building. The hvac is almost a joke. It would turn off the "condensing" unit when I would kick the temperature down (it should do the opposite). The supplies they provide are bare bones. 4 glasses, 4 plates, etc. Bring your own sheets and mattress protectors as the provided ones are stained... The lights in the parking garage go out, but they do not get replaced in a timely manner. The location is good... I did not feel like a valued tenant or resident. They want your money. Laundry is bad (4th floor). The washers get trashed and stink! They also have black mold. Make sure to rinse out the tray before you add your own soap. Dryers stink like body odor, so try and go at a time when there are few people to draw more "fresh" air from the unused units. Try not to have mail sent to this place. It is likely to be lost or put in someone else's mailbox. One of my neighbors was nice enough to knock on my door and give me my mail he received in his box. Watch out for people tailgating you out of the parking garage to avoid paying. Very dangerous and people will do it. The sink would back up due to my neighbors.
I love this store! The vegan / vegetarian meals at lunch time is delicious. The samosas are the best Iâ??ve had in Cleveland. Anthony, the store manager is very nice and helpful. The store owner explained all the vegan options to me. They even serve vegan butter with Nan!! Will definitely return. Thank you!
This was an interesting apartment....or rather village. There are 970 apartments in the building. It is a massive place with alot of people. It boosts some interesting amenities, like a 20th floor pool, exercise room, and sky deck. There is a convienece, resturant, dry cleaners, and hertz rental on the first level. Heat and air conditioning is included. These points were selling points, however the building is clearly old and run down. The general impression I got was that it was kinda grimy. The halls smelled and were really dark and uninviting. Overall it is a cheap apartment with decent amenities.
I've been living at reserve square for the past 2.5 years and it really is not as bad as people say. You wont get an apartment in this price range that is this nice (any cheaper than this will have serious problems). PROS -The apartments themselves are nice. I live in one of the renovated ones on the west side and I honestly love my apartment. -The walls are concrete= you dont hear ANYTHING! I'm so used to constantly hearing other people through walls but that's not an issue here. You can occasionally hear people in the hallway through the main door, but that's rare. -The leasing office is great. They've always been very responsive if Ive had any problems. -Security: The west side has a security guard 24/7 which is nice since being in downtown can be a little sketchy -The area: Its close to alot of fun places in downtown and sporting events. You do have to be careful about walking around alone at night, but you should in any downtown -Gym: it has all the basics. Sometimes machines are broken, but they are pretty quick about repairing it -Utilities are included: This has saved me sooooo much money. Basically water and trash are covered. They pay for heating & AC. You pretty much only pay a $29 fee (which never fluctuates) for your utilities + electricity bill (mine is usually $20-30). CONS -Closet space. The particular unit I'm in is 700sq ft and the closet & coat closet is way too small. I have many friends in this building and their closet space is significantly larger than mine, so make sure you check the specific unit layout when you come -Community laundry: You know that's an issue coming in. I wish the place would have in unit laundry. However, Ive never had an issue getting a washing machine/dryer when I need it. -Garage: its owned by another company that isn't reserve square (so the management cant do anything about this) but the monthly parking fee has increased from $75 to $135 in 2.5 years which is crazy. The first time they bumped up the fee, they made a statement how they haven't done it in years and they need to keep up with other garages, two months later, bumped up the fees again, with no fluffy statement as to why. I understand prices do rise, but how about a yearly increase in the parking fee and not when you feel like it? But since its convenient, you put up with it. -Pool: it has been out of service for about more than 50 percent of the time I have been here, but that was never a big deal for me. -Bugs: when I first moved it, I did see a roach, got the apartment exterminated, and haven't seen a roach in over 1.5 years (thank the lord) -They control when the heating is on and when the AC is on. You do have a thermostat (however i can never tell the difference when I have set it to 75 vs 65). This only becomes an issue during the transition months when its super hot and the AC hasnt turned on (that's just 2-3 months that you just have to deal) Overall, I do feel the PROS outweigh the CONS. I've enjoyed my apartment and I would recommend it to others. In this price, you wont get anything nicer (especially a place that covers your utilities- heating can get expensive in winter). This building is pretty popular because of the price and location so if you are interested, you can reach out months in advance (more than 60 days) to sign a lease.
1701 E 12th St, Cleveland, OH 44114