RollHouse Parma

PLEASE READ THIS ENTIRE POST BEFORE DOING ANY BUSINESS WITH ROLLHOUSE ENTERTAINMENT IN OH:

Hi Mr. Groves,

After the stoppage fees and the time that it took us to deal with the check theft, it has cost us far more than $50 so we will not be issuing any refund. I am sorry for the experience from the get go but we will not be putting any more effort into this and will not be responding to any further emails.

Eddie Gable COO

My response:

Eddie thanks for the speedy reply, regrettably I initially had to go to social media to get any response from RollHouse, so no threat intended but I feel that you are not assuming my innocence in what has taken place here. Please re-read the response that you just sent me and I just received, not very business like and the tone I perceived leads me to believe that you believe I may have had something fraudulent to do with matter. I did not!

I contracted with RollHouse to facilitate my granddaughters big "10" Birthday, RollHouse missed the mark on several paid commitments in my opinion and upon speaking with yourself and the Manager of party planning, RollHouse would make me and my Granddaughter whole.

It is unfortunate that the check was apparently stolen from my mailbox, but that was no fault of mine.

As I informed Rainey I filled a police report regarding the missing check, and that I was willing to assist in anyway that I could.

Since that communication, my Granddaughter and I have been waiting patiently to give RollHouse time to conduct your investigation into this.

Rainey passed me off to Finance, who apparently ignored my request for an update, and upon me contacting Finance again today, I receive what my perception is a very accusatory "Go Away", "You're not getting us for anything else" response from you with out even identifying who you are. I was familiar with your name as we had talked right after my Granddaughters failed attempt of a Big "10" birthday party back in May of this year. She asks me at least weekly about this, and the more I think about it your response to me just now is the most disappointing thing that has transpired on my end during this whole Fiasco.

Based on my perception of the tone in the email you just sent me, RollHouse must believe that I am responsible for whatever happened to the missing check, and that I would have the audacity to call back and try to squeeze RollHouse for more.

Sir, I assure you and RollHouse that I being a 60 year old law abiding citizen, do not have the time or desire for nonsense, and that's where we are today.

RollHouse neglected to provide the main reason for my Granddaughter selecting that venue for her Big "10", party, she was promised that you would make that up to her, and now due to circumstances out of my and her control you are accusing us for this whole ordeal?

REALLY? If Rainey had of reversed the charges on my credit card, it likely would have taken longer for us to receive, but the timing was not the issue then or now almost 6 months later.

You have offended me Sir and I will be spreading this review as far as I can reach where RollHouse does business, until I hear back from someone who is willing to apologize and make this right by my Granddaughter.

Go back to the very start of this reply, RollHouse was so uninterested in responding to my concerns that I had to take it to social media to even start the process of getting our concerns heard, that was bad enough, BUT THIS IS MUCH WORSE. It did get your attention, so we will see.

Humbly submitted
Thanks for your time.....

Marvin Groves Sr & Pxxxxxxxx Exxxxxx-10yrs old.