Shake Shack Downtown Cleveland

After a ball game I came and got lunch. Got a shack burger and it comes with there amazing sauce. Friend got a plain cheeseburger with pickles. Fries were fresh and crunchy. This was my first shake shack experience. Did not disappoint. I told the employee it was my first time and she was welcomed me joyfully. 10/10 shake shack experience.

Food is fine. But the service is terrible. Anytime I try to pick up an order it’s impossible to get the staff’s attention. Even after stating my name, they couldn’t be bothered to hand me my meal. It was sitting on the counter for over 20 minutes.

Workers do not care about positive response. Lack of urgency or care. Worst spot for service, speedy response, and attention.

Took about 30 mins to get an order that wasn't hot and wrong. Doesn't seem like anyone wipes off tables, empties trash, nor cleans in general. Don't waste your time nor money coming here. Only thing served here is disappointment.

Dirtiest walls I’ve yet seen in Cleveland. Slow service. Food was not hot.

Vegan restaurant, aka food with no proper sustenance. Ordered a mushroom melt burger, and it had no burger! 🤮 Making a burger, requires burger meat! Beef! otherwise, it's just a sandwich. 😂🤣

Burgers, chicken, hot dogs, fries, and specialty drinks are all delicious! Our kids enjoyed playing goose all and shuffleboard while waiting for our order.

Shake Shack is my go-to for amazing burgers and shakes! The ShackBurger is always juicy and flavorful, and the crinkle-cut fries are perfectly crispy. Their shakes are rich and creamy—definitely the perfect treat. The atmosphere is fun, and the service is quick and friendly. Always a great dining experience!

Atmosphere: 5

Food: 5

Service: 5

Nice location, team is always helpful and friendly and I've never gotten a wrong order from here. Love the cheese fries especially ??

Atmosphere: 5

Food: 5

Service: 5

Very friendly and clean atmosphere, excellent food delivered in a timely manner.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Burger, Shackburger, Grilled Cheese

Delicious food! I tried something new, the shroom burger and loved it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 'Shroom Burger, Chick'n Shack, Bacon Cheese Fries

I had interactions with managers Johnny and Rachel. They were both amazing and I will definitely be back because of them and the delicious food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Fries, Burger

Nothing special

Atmosphere: 3

Food: 3

Service: 3

First time at shake shack. The place was not super busy yet it took a while to get our food. Garages were overflowing, tables were dirty and sticky and bathrooms were not clean. The burger was good but nothing special for the price and quantities were small.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Fries, Burger, Shackburger

It took forever to get our food. I won't go back. The servers were nice. They do not offer relish for the hot dogs.

Atmosphere: 4

Food: 3

Service: 2