Shake Shack Downtown Cleveland

Not worth the price not even close. But i bought into all the huplla. Not for this guy. 30.00 for a burger fries and onion rings with a small soad nuts! for fast food!. Shame on me for trying it amd contributing to the hype.

Unfortunately the quality of the ingredients they believe is worth the price only accounted for the nice Hawaiian style bun they use. The rest left a lot to be desired. The ground beef had way to much fat in it which lead to the nice crispy textured but also you could taste it in the flavor profile of the burger. Onion rings were ok but definitely not gourmet
But I guess we can all be entitled to our opinions. We will agree to disagree. I dine out a lot as you can see by the amount of reviews I have . I so wanted it to be amazing and I unfortunately way off the Mark.

Atmosphere: 2

Food: 3

Service: 2

It was clean, the atmosphere was friendly and the food was great per usual.

Atmosphere: 4

Food: 4

Service: 4

Went after church today, first time. The prices are ridiculous! Everything is al cart!!! For 3 single burgers a chicken sandwich 3 fries and one onion ring $63 , what the what????
The fries were old, cold and tasted like the oil used needed to be changed they had a weird after taste the onion rings as well! The burger was just ok, the people young people were very nice and friendly. Will I go back...... NO!!!

Atmosphere: 1

Food: 1

Service: 2

These folks need help. Order was slow and incorrect, and missing items. I suggest you take your time and money elsewhere.

Atmosphere: 2

Food: 2

Service: 1

This restaurant has a terrible & horrible trash collection issue and the apartments that's upstairs

Atmosphere: 1

Food: 2

Service: 5

The food was fresh and tasted great. However, for dine-in, what is the point of taking the plastic number and placing it on a table, when you're only going to call me to pick up my own food? And ask for a tip on top of that?

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Shackburger, Cheeseburger

Started out great, but lately it seems staff doesnt care much about this place anymore.

Atmosphere: 2

Food: 4

Service: 3

Love the food here, however, the service is horrible.
No one will greet you, even after making eye contact and standing at the counter.
This might be a racial thing, seeing that other people were not being ignored.
Disappointing.

Atmosphere: 4

Food: 5

Service: 1

They forgot my bun somehow, and it was a 30 min wait

Terrible experience all those teenagers working in there is a mess

Shake Shack downtown is good as long as you plan ahead. I recommend ordering in advance because the service is pretty slow. The food itself is great and every burger I’ve tried has been really good. They do tend to forget add ons, which ends up wasting a dollar or two, so keep an eye on your order. The service overall is just okay, nothing bad but nothing special. The atmosphere is nice, and I would recommend this location if you have time to wait and want some quality fast food.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Fries, Shackburger, Cheeseburger, Chicken Bites, Burgers and Fries, Burger, Bacon Cheese, Hamburger, Double Bacon Cheeseburger, Mushroom Burger, Double Shackburger, Double Cheeseburger, Chick'n Shack

I always order for pickup because I live nearby. Nobody is ever there to give oit your food, and usually 3 or 4 people will look directly at you and ignore you before someone finally asks why you are there.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Shackburger, Cheese Fries

Took awhile to get the food. Burgers were very mid and fries we’re disgusting and Brown

Atmosphere: 5

Food: 1

Service: 2

Love their burger. This vs 5 guys for the reigning champ.

As a person that delivers food, I’ve never known a restaurant to place orders outside of the store to get picked up. This is ridiculous and one of the worst acts of service I’ve ever seen in my 5 years of delivery service.

Service: 1