Awesome service (yes, at the CLE airport), delicious burger and cheese fries, packaged with care.
Atmosphere: 5
Food: 5
Service: 5
Jorge Suta
This is the perfect place if you wanna wait 30+ minutes for a simple order. The order? A shake. Manager was screaming at her employees and not actually helping them. Save yourself some time and avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Amir Naraghi
They don’t wear gloves when they are servicing food, the staff are rude, especially the cashiers
Atmosphere: 1
Food: 1
Service: 1
Natalie Harlin
The chaos at this shake shack is unmatched. After sitting at the airport for hours bored, I went to get a burger. Very entertaining 10 stars.
Atmosphere: 5
Food: 5
Service: 5
John H.
Fantastic burger. Crunchy fries. Just kinda disorganized with my order. People in front of me got served before me with similar / same orders. Couldn't figure out the fries. Just.. confusing haha. Food was great though, just a bit colder than it should have been.
Food: 5
Service: 2
Ryan
Disinterested rude employees. Had a glob of hair in my burger which of course I found in the last bite. The ketchup dispensers were empty and so were the napkin dispensers. They didn't care. I'm gonna go to Chic Fil A or the burrito place next door next time I fly out of CLE.
Mark Stamford
Service was amazing. The crew on Monday 5/5/25 in the evening were all so nice. Food was great especially the chocolate shake
Denise Hufford
Great management, team worked multiple stations to ensure orders were fulfilled. Kudos to the entire staff.
Jaritza Irizarry
Amazing hamburgers and great service! Strawberry Lemonade was delicious ❤️
James Beidler
I love Shake Shack but come on Cleveland! The place is filthy, full trash and no clean tables. The staff seemed resentful that I was interrupting their conversation with an order. Slow… I had to remind “SHAKE” Shack staff I ordered a SHAKE! No crowd… no excuse… do better!!
Came in at 4 pm on 1/31 (today) and this crew was on top of their game!! Food was hot, flavorful, timely, and amazing. Probably the best airport food I’ve had in my life. Overall, great experience.
Sharon Sakach
its expensive for the size of the burger which was pink on the inside
하나부자
so so common taste
Lilian Hu Nguyen
Came for breakfast and staff was incredibly pleasant. The food was just okay. Not the normal shake shack burger juicy and great. The fries were not hot, but either way this service was fantastic.
Going Nuts in Texas
Brandi took my order, and offered me the lettuce wrap, when I mentioned doing Keto. Great suggestion. Brandi seems to really enjoy her job, and is management material, if she's not already. Food was good, hot, fresh, tasty!
Awesome service (yes, at the CLE airport), delicious burger and cheese fries, packaged with care.
Atmosphere: 5
Food: 5
Service: 5
This is the perfect place if you wanna wait 30+ minutes for a simple order. The order? A shake. Manager was screaming at her employees and not actually helping them. Save yourself some time and avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
They don’t wear gloves when they are servicing food, the staff are rude, especially the cashiers
Atmosphere: 1
Food: 1
Service: 1
The chaos at this shake shack is unmatched. After sitting at the airport for hours bored, I went to get a burger. Very entertaining 10 stars.
Atmosphere: 5
Food: 5
Service: 5
Fantastic burger. Crunchy fries. Just kinda disorganized with my order. People in front of me got served before me with similar / same orders. Couldn't figure out the fries. Just.. confusing haha. Food was great though, just a bit colder than it should have been.
Food: 5
Service: 2
Disinterested rude employees. Had a glob of hair in my burger which of course I found in the last bite. The ketchup dispensers were empty and so were the napkin dispensers. They didn't care. I'm gonna go to Chic Fil A or the burrito place next door next time I fly out of CLE.
Service was amazing. The crew on Monday 5/5/25 in the evening were all so nice. Food was great especially the chocolate shake
Great management, team worked multiple stations to ensure orders were fulfilled. Kudos to the entire staff.
Amazing hamburgers and great service! Strawberry Lemonade was delicious ❤️
I love Shake Shack but come on Cleveland! The place is filthy, full trash and no clean tables. The staff seemed resentful that I was interrupting their conversation with an order. Slow… I had to remind “SHAKE” Shack staff I ordered a SHAKE! No crowd… no excuse… do better!!
Restaurantji Recommends
Came in at 4 pm on 1/31 (today) and this crew was on top of their game!! Food was hot, flavorful, timely, and amazing. Probably the best airport food I’ve had in my life. Overall, great experience.
its expensive for the size of the burger which was pink on the inside
so so
common taste
Came for breakfast and staff was incredibly pleasant. The food was just okay. Not the normal shake shack burger juicy and great. The fries were not hot, but either way this service was fantastic.
Brandi took my order, and offered me the lettuce wrap, when I mentioned doing Keto. Great suggestion. Brandi seems to really enjoy her job, and is management material, if she's not already. Food was good, hot, fresh, tasty!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Shack Burger
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