Fantastic burger. Crunchy fries. Just kinda disorganized with my order. People in front of me got served before me with similar / same orders. Couldn't figure out the fries. Just.. confusing haha. Food was great though, just a bit colder than it should have been.
Ryan
Disinterested rude employees. Had a glob of hair in my burger which of course I found in the last bite. The ketchup dispensers were empty and so were the napkin dispensers. They didn't care. I'm gonna go to Chic Fil A or the burrito place next door next time I fly out of CLE.
Mark Stamford
Service was amazing. The crew on Monday 5/5/25 in the evening were all so nice. Food was great especially the chocolate shake
Denise Hufford
Great management, team worked multiple stations to ensure orders were fulfilled. Kudos to the entire staff.
Jaritza Irizarry
Amazing hamburgers and great service! Strawberry Lemonade was delicious ❤️
James Beidler
I love Shake Shack but come on Cleveland! The place is filthy, full trash and no clean tables. The staff seemed resentful that I was interrupting their conversation with an order. Slow… I had to remind “SHAKE” Shack staff I ordered a SHAKE! No crowd… no excuse… do better!!
Alaa Kriaris
Came in at 4 pm on 1/31 (today) and this crew was on top of their game!! Food was hot, flavorful, timely, and amazing. Probably the best airport food I’ve had in my life. Overall, great experience.
Sharon Sakach
its expensive for the size of the burger which was pink on the inside
하나부자
so so common taste
Lilian Hu Nguyen
Came for breakfast and staff was incredibly pleasant. The food was just okay. Not the normal shake shack burger juicy and great. The fries were not hot, but either way this service was fantastic.
Brandi took my order, and offered me the lettuce wrap, when I mentioned doing Keto. Great suggestion. Brandi seems to really enjoy her job, and is management material, if she's not already. Food was good, hot, fresh, tasty!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Shack Burger
Jared Merryman
Service was extremely unprofessional. The person ordering had to lean forward to hear us due to the staff in the back yelling at each other. Food portions were small and overpriced.
Atmosphere: 1
Food: 1
Service: 1
cdop5
No wonder this location has the worst reviews. Ordered three egg sandwiches for breakfast with hashbrowns. Took 13 minutes. Had one egg, asked for 2 and then even though there were 5 people working, NOT ONE PERSON thought to put any hashbrowns in? I’m staring at this girl filling the fryer basket as my incorrectly made egg sandwiches sit there 13 MINUTES LATER! And then had the audacity to be confused why I didn’t have the time to sit and wait for them. I’m so frustrated right now. What a waste of money.
Atmosphere: 2
Food: 5
Service: 1
Samari Boix
Got the bacon avocado cheeseburger, cheese fries and a vanilla milkshake. The cheese on the cheese fries had a very light color. It was missing flavor and salt. The burger was also missing a lot of flavor. The milkshake was very good.
Atmosphere: 4
Food: 2
Service: 4
Brad Nixon
Horrible experience i was disrespected when I asked how long it was gonna be because I had a plane to get on this was after I waited 30 minutes people that ordered after me were getting their food first i paid $20 for food I never got the only thing I got for my 20 dollars was disrespect and attitude employees were telling customers they were ready to walk out highly unprofessional atmosphere not only will I never go back to this ghetto establishment I will do everything I can to prevent anybody else from going through what I went through dont waste your time or money on this garbage establishment
sincerely very dissatisfied disrespected attempted customer
Fantastic burger. Crunchy fries. Just kinda disorganized with my order. People in front of me got served before me with similar / same orders. Couldn't figure out the fries. Just.. confusing haha. Food was great though, just a bit colder than it should have been.
Disinterested rude employees. Had a glob of hair in my burger which of course I found in the last bite. The ketchup dispensers were empty and so were the napkin dispensers. They didn't care. I'm gonna go to Chic Fil A or the burrito place next door next time I fly out of CLE.
Service was amazing. The crew on Monday 5/5/25 in the evening were all so nice. Food was great especially the chocolate shake
Great management, team worked multiple stations to ensure orders were fulfilled. Kudos to the entire staff.
Amazing hamburgers and great service! Strawberry Lemonade was delicious ❤️
I love Shake Shack but come on Cleveland! The place is filthy, full trash and no clean tables. The staff seemed resentful that I was interrupting their conversation with an order. Slow… I had to remind “SHAKE” Shack staff I ordered a SHAKE! No crowd… no excuse… do better!!
Came in at 4 pm on 1/31 (today) and this crew was on top of their game!! Food was hot, flavorful, timely, and amazing. Probably the best airport food I’ve had in my life. Overall, great experience.
its expensive for the size of the burger which was pink on the inside
so so
common taste
Came for breakfast and staff was incredibly pleasant. The food was just okay. Not the normal shake shack burger juicy and great. The fries were not hot, but either way this service was fantastic.
Restaurantji Recommends
Brandi took my order, and offered me the lettuce wrap, when I mentioned doing Keto. Great suggestion. Brandi seems to really enjoy her job, and is management material, if she's not already. Food was good, hot, fresh, tasty!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Shack Burger
Service was extremely unprofessional. The person ordering had to lean forward to hear us due to the staff in the back yelling at each other. Food portions were small and overpriced.
Atmosphere: 1
Food: 1
Service: 1
No wonder this location has the worst reviews. Ordered three egg sandwiches for breakfast with hashbrowns. Took 13 minutes. Had one egg, asked for 2 and then even though there were 5 people working, NOT ONE PERSON thought to put any hashbrowns in? I’m staring at this girl filling the fryer basket as my incorrectly made egg sandwiches sit there 13 MINUTES LATER! And then had the audacity to be confused why I didn’t have the time to sit and wait for them. I’m so frustrated right now. What a waste of money.
Atmosphere: 2
Food: 5
Service: 1
Got the bacon avocado cheeseburger, cheese fries and a vanilla milkshake. The cheese on the cheese fries had a very light color. It was missing flavor and salt. The burger was also missing a lot of flavor. The milkshake was very good.
Atmosphere: 4
Food: 2
Service: 4
Horrible experience i was disrespected when I asked how long it was gonna be because I had a plane to get on this was after I waited 30 minutes people that ordered after me were getting their food first i paid $20 for food I never got the only thing I got for my 20 dollars was disrespect and attitude employees were telling customers they were ready to walk out highly unprofessional atmosphere not only will I never go back to this ghetto establishment I will do everything I can to prevent anybody else from going through what I went through dont waste your time or money on this garbage establishment
sincerely very dissatisfied disrespected attempted customer
Atmosphere: 1
Food: 1
Service: 1
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