Worst sub shop ever I don't know what happened to it, they told me 15 minutes for a hamburger order of two fries and a sub sandwich Way to at least 40 minutes with some unattentive young lady at the front desk and two incompetent cooks in the back listening to music low laughing and joking after I wanted to know what's going on with my order they bring out the wrong order and then there's signs on the wall stipulating if you don't check your order before you leave they're not responsible what a joke whoever this Frank j pines guy is is a goof $36 for the above said food I wouldn't go there as the place next door there fire is just a punch palace and it always has been so thanks Frank j pines you're you're facilities sucks and to boot I checked the order like the sign says on the wall to do until you bite into it I didn't realize it was a piece of shoe leather and so well done it was ridiculous cuz it's stupid cooks and back probably left it on a burner they were too busy laughing and joking with each other so I spent $36 to get an order of two french fries and the sub was covered with wilted lettuce what a joke man thanks Frank j pines and scalpers what a joke man I'd give it minus five stars if I was able to I grew up in this neighborhood and I spent lots of nights in scalpers and lots of nights at sharpie's 3S subs getting food when it was good why don't you reevaluate your employees and hire some people that will actually do the job Frank j pines or whoever owns that place whatever man I'll never ever be back and I will tell everybody that I can to not purchase anything from your facility I don't want anymore I'm done and if you don't believe me keep scrolling and read about the rest of reviews from unsatisfied customers and not refunding money what a rip off I can't say enough about how bad this place is it makes me sick to think about it in this day and age when everything's so expensive you got to be ashamed of yourself whoever owns that place close the doors and stop ripping people off
Alexis Mace
I came in around noon today. Was very busy, but the service was friendly and prompt! I just came back from Florida and was searching for the equivalent of the famous Publix chicken tender sub. I ordered a small chicken supreme - it was better than Publix! Very fresh, just as I ordered and bigger than expected. I added mayo and Sharpys oil, it was not soggy. Bread was fresh and toasted. Not sure why there are so many negative reviews- this will definitely be a new go to for me.
Fretoria Smith
Hamburger was burnt smh fries were good.
Nikole Williams
I recently visited Sharpys Subs on Mayfield Rd. and unfortunately had a very disappointing experience. I ordered a sandwich with no tomatoes and when I realized there were tomatoes present, I returned the sandwich and asked for a refund because I did not have time to wait.
When I brought my concerns to the staff, they refused to offer any form of refund and told me I needed to speak with the owner who would not be in until later. When I called around 7pm I was told he wouldn't be in until around 10pm. I called back around 10:15pm when I was forced to deal with the night manager because Frank, the owner, refused to speak with me directly. After speaking with the night manager, I was told to call back in the morning to speak with another day manager. When I asked why I was told they hadn't been told anything about a returned sandwich and I would need to deal with the day manager.
I called, as requested, to speak with the day manager who also, like the owner, refused to speak directly to me. The associate told me the only thing they were willing to do was remake the sandwich. At this point it's the principal as I do not trust the safety of my food since i can't see them making it. Furthermore, one of the associates was in the front of the establishment eating ice from a cup with her bare hands.
Iwill not be returning to this place and highly recommend avoiding it if you value decent customer service and food safety. This experience was a waste of both my time and money. I did advise that I do not want a replacement, I want my money returned to me since I did not get the service/food I paid for and no longer trust them. I feel disregarded as a customer, and it left me extremely dissatisfied and saddened that a place I held in such high regard would treat its customers this way. It is clear that the owner and his staff are only concerned with money and not good customer service or the return of future customers.
Aretha Johnson
I ordered a turkey sub w/everything no bell peppers and asked for banana peppers and jalapeño peppers w/light mayo at 6p for my lunch which was it 9p I didn’t knw tht I didn’t get wht I ordered until I was at work and opened up the sandwich I called the store the gentleman told me I ordered a chicken sandwich, I did not I get the same damn sandwich every damn time I place an order then I was told to bring it back how? I’m at work, then I was told by the gentleman they can replace it only if I bring it back, what??? So bring it back the next day for a replacement that’s the only solution, why not a credit Sir? Your people made the mistake and they didn’t even add the mayo or peppers onto the chicken sandwich that i didn’t order!!! Terrible customer service and I won’t be back!!!
Nicc Marie
the place was nasty, the cook was yelling and swearing at the co-worker.
the food was horrible.
Switch Frjanitor
Prices on the electronic menu, the paper menu and register are all different. Of course the register is the highest. Also they charge a fee to use a credit card
Happiness Peace
Amazing! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chef's Salad
Nate Rocheck
Turn off your open sign if you're closed. That's all.
Alan Dillard
This is a Great Local Small Business serving the community one order at a time. ? Sharpy's Cheesesteaks and Bacon Cheese Fries are so good I don't bother getting it elsewhere. ??
Best Cheesesteaks I've ever had, so good every time. ??
Food: 5
Service: 5
John Mariano
Fantastic ???
Atmosphere: 1
Food: 1
Service: 1
CHEF Ratsy
Love this place. I haven't eaten here in a long time, and the food was exactly how it use to be. Hot, amazing burgers and subs. Appetizers and snacks as well. A must visit for the best subs and sandwiches in Northeast Ohio. I'm so glad you are still open after all these years. You made my day!!
Worst sub shop ever I don't know what happened to it, they told me 15 minutes for a hamburger order of two fries and a sub sandwich Way to at least 40 minutes with some unattentive young lady at the front desk and two incompetent cooks in the back listening to music low laughing and joking after I wanted to know what's going on with my order they bring out the wrong order and then there's signs on the wall stipulating if you don't check your order before you leave they're not responsible what a joke whoever this Frank j pines guy is is a goof $36 for the above said food I wouldn't go there as the place next door there fire is just a punch palace and it always has been so thanks Frank j pines you're you're facilities sucks and to boot I checked the order like the sign says on the wall to do until you bite into it I didn't realize it was a piece of shoe leather and so well done it was ridiculous cuz it's stupid cooks and back probably left it on a burner they were too busy laughing and joking with each other so I spent $36 to get an order of two french fries and the sub was covered with wilted lettuce what a joke man thanks Frank j pines and scalpers what a joke man I'd give it minus five stars if I was able to I grew up in this neighborhood and I spent lots of nights in scalpers and lots of nights at sharpie's 3S subs getting food when it was good why don't you reevaluate your employees and hire some people that will actually do the job Frank j pines or whoever owns that place whatever man I'll never ever be back and I will tell everybody that I can to not purchase anything from your facility I don't want anymore I'm done and if you don't believe me keep scrolling and read about the rest of reviews from unsatisfied customers and not refunding money what a rip off I can't say enough about how bad this place is it makes me sick to think about it in this day and age when everything's so expensive you got to be ashamed of yourself whoever owns that place close the doors and stop ripping people off
I came in around noon today. Was very busy, but the service was friendly and prompt! I just came back from Florida and was searching for the equivalent of the famous Publix chicken tender sub. I ordered a small chicken supreme - it was better than Publix! Very fresh, just as I ordered and bigger than expected. I added mayo and Sharpys oil, it was not soggy. Bread was fresh and toasted. Not sure why there are so many negative reviews- this will definitely be a new go to for me.
Hamburger was burnt smh fries were good.
I recently visited Sharpys Subs on Mayfield Rd. and unfortunately had a very disappointing experience. I ordered a sandwich with no tomatoes and when I realized there were tomatoes present, I returned the sandwich and asked for a refund because I did not have time to wait.
When I brought my concerns to the staff, they refused to offer any form of refund and told me I needed to speak with the owner who would not be in until later. When I called around 7pm I was told he wouldn't be in until around 10pm. I called back around 10:15pm when I was forced to deal with the night manager because Frank, the owner, refused to speak with me directly. After speaking with the night manager, I was told to call back in the morning to speak with another day manager. When I asked why I was told they hadn't been told anything about a returned sandwich and I would need to deal with the day manager.
I called, as requested, to speak with the day manager who also, like the owner, refused to speak directly to me. The associate told me the only thing they were willing to do was remake the sandwich. At this point it's the principal as I do not trust the safety of my food since i can't see them making it. Furthermore, one of the associates was in the front of the establishment eating ice from a cup with her bare hands.
Iwill not be returning to this place and highly recommend avoiding it if you value decent customer service and food safety. This experience was a waste of both my time and money. I did advise that I do not want a replacement, I want my money returned to me since I did not get the service/food I paid for and no longer trust them. I feel disregarded as a customer, and it left me extremely dissatisfied and saddened that a place I held in such high regard would treat its customers this way. It is clear that the owner and his staff are only concerned with money and not good customer service or the return of future customers.
I ordered a turkey sub w/everything no bell peppers and asked for banana peppers and jalapeño peppers w/light mayo at 6p for my lunch which was it 9p I didn’t knw tht I didn’t get wht I ordered until I was at work and opened up the sandwich I called the store the gentleman told me I ordered a chicken sandwich, I did not I get the same damn sandwich every damn time I place an order then I was told to bring it back how? I’m at work, then I was told by the gentleman they can replace it only if I bring it back, what??? So bring it back the next day for a replacement that’s the only solution, why not a credit Sir? Your people made the mistake and they didn’t even add the mayo or peppers onto the chicken sandwich that i didn’t order!!! Terrible customer service and I won’t be back!!!
the place was nasty, the cook was yelling and swearing at the co-worker. the food was horrible.
Prices on the electronic menu, the paper menu and register are all different. Of course the register is the highest. Also they charge a fee to use a credit card
Amazing! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chef's Salad
Turn off your open sign if you're closed. That's all.
This is a Great Local Small Business serving the community one order at a time. ? Sharpy's Cheesesteaks and Bacon Cheese Fries are so good I don't bother getting it elsewhere. ??
Food: 5
Service: 5
Restaurantji Recommends
Best Cheesesteaks I've ever had, so good every time. ??
Food: 5
Service: 5
Fantastic ???
Atmosphere: 1
Food: 1
Service: 1
Love this place. I haven't eaten here in a long time, and the food was exactly how it use to be. Hot, amazing burgers and subs. Appetizers and snacks as well. A must visit for the best subs and sandwiches in Northeast Ohio. I'm so glad you are still open after all these years. You made my day!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro, Italian, Cheese Fries, Chicken Garlic Fries
Really great food and customer service. Try the cheese steak you wont regret it at all. ????
Atmosphere: 5
Food: 5
Service: 5
I had a deluxe cheese steak sub and I truly enjoyed the sandwich. I will certainly make it a point to go there again.
Atmosphere: 5
Food: 5
Service: 5
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