Shout out to Bruna and her team. There has been a noticeable improvement in efficiency, customer attention, and genuine pleasantness of the team under her leadership. This has become a different experience in the past 3 months. Thank you!
Atmosphere: 5
Food: 4
Service: 5
joseph young
Great place. Very friendly and accurate. Staff is 10 of 10. Shay was super nice and welcoming. Keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
Bruna Malta
That Starbucks is Q for Quality!
Atmosphere: 5
Food: 5
Service: 5
Sue Durichko
☺️🌈 Scott and the team at the Starbucks in the Glickman Building at the Cleveland Clinic are outstanding! Scott goes above and beyond with every interaction. His kindness, attention to detail, and genuine care will make your visit a great experience.
☕️ He doesn’t just make a drink; he creates it with care and pride, turning a quick coffee stop into something special. The quality, warmth, and service he provides are the reason I’ll keep coming back and recommending this location to friends and coworkers.
☺️🙏 Thank you, Scott, for a delicious drink and a beautiful afternoon. Your positive energy and professionalism make all the difference.
Cody “LightningTiger” white
Never coming here again due to the bad service and not only that the god awful tasting coffee and plus I would rather go to Dunkin anyway
Atmosphere: 1
Food: 1
Service: 1
Anthony Crespo
Very busy but good
Atmosphere: 5
Food: 5
Service: 5
Pragya Tiwari
Scott was the epitome of customer service when I visited at this location. He was patient, accommodating, and incredibly helpful. He very kindly explained to me the benefits of the Starbucks app and how to use rewards. He also showed me how to add my gift card to the app. He was kind throughout and went above and beyond what was required of him. He waited and reassured me when it was taking me a while to find my card to pay. He also rounded off our bill and covered it. Starbucks is lucky to have him representing their brand! Thank you Scott!
Atmosphere: 5
Food: 5
Service: 5
Dylan
Staff deserves recognition for how kind and upbeat they are in an environment where people are often going through a lot they act as a heartbeat along with the caregivers they serve and patients they serve.
Atmosphere: 5
Food: 5
Service: 5
margurie rodgers
Waited 30 mins for a flat white. It should be a way to notify customers that it is a delay.
Atmosphere: 3
Food: 5
Service: 1
Laurie Marie
Mobile order marked as ready 10 min before drink sat on pickup counter, tried to ask about it and worker was very rude saying she will be with me in a minute.
Does not have a drive through like website and google said
kali
Ordered an iced matcha latte with no ice... And she makes my drink entirely of no ice... And gave me a cup with 20% foam even though my online order said no foam then doesn't want to add the oat milk to my drink bc "that's how it's made" she didn't even make my drink correctly.. and since when is foam considered beverage... So I told the girl no and had to compare the foam to a beer drink which I shouldn't have to do. I wouldn't have ordered a venti to get a grande in beverage liquid. Your night crew needs retrained... And the woman needs to learn how to speak nicely to a customer that pays when she's getting the check not the customer.
Parking: No parking at all only come if you are already in the main campus of the Cleveland clinic.
Atmosphere: 1
Service: 1
Angie Eschmann
Inside the Cleveland hospital, they are very busy yet still accurate and friendly. Which was so great.
Atmosphere: 4
Food: 5
Service: 5
Eva Kardasovski
very rude customer service. the guys taking the drink orders was extremely rude and needs to change his attitude.
Atmosphere: 1
Food: 5
Service: 1
Heather Cole
Recently, I've been spending a significant amount of time at the main campus due to my health needs, so this stop here at SB has become part of my self-care routine. It’s always busy, employees are usually always hustling, but despite the stress they’re always pleasant and I’m grateful for that.However, a reminder to all how it can be a bit challenging for everyone regardless of employment or patronage when dealing with individuals who notoriously order “that 2XL strawberry drink” and insists on “each strawberry piece being removed by hand,” causing for unnecessary delays. Dietary requirements vary and should not be confused with being unreasonable.Let's all remember to contribute positively to the overall atmosphere and benefit to everyone.
Shout out to Bruna and her team. There has been a noticeable improvement in efficiency, customer attention, and genuine pleasantness of the team under her leadership. This has become a different experience in the past 3 months. Thank you!
Atmosphere: 5
Food: 4
Service: 5
Great place. Very friendly and accurate. Staff is 10 of 10. Shay was super nice and welcoming. Keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
That Starbucks is Q for Quality!
Atmosphere: 5
Food: 5
Service: 5
☺️🌈 Scott and the team at the Starbucks in the Glickman Building at the Cleveland Clinic are outstanding! Scott goes above and beyond with every interaction. His kindness, attention to detail, and genuine care will make your visit a great experience.
☕️ He doesn’t just make a drink; he creates it with care and pride, turning a quick coffee stop into something special. The quality, warmth, and service he provides are the reason I’ll keep coming back and recommending this location to friends and coworkers.
☺️🙏 Thank you, Scott, for a delicious drink and a beautiful afternoon. Your positive energy and professionalism make all the difference.
Never coming here again due to the bad service and not only that the god awful tasting coffee and plus I would rather go to Dunkin anyway
Atmosphere: 1
Food: 1
Service: 1
Very busy but good
Atmosphere: 5
Food: 5
Service: 5
Scott was the epitome of customer service when I visited at this location. He was patient, accommodating, and incredibly helpful. He very kindly explained to me the benefits of the Starbucks app and how to use rewards. He also showed me how to add my gift card to the app. He was kind throughout and went above and beyond what was required of him. He waited and reassured me when it was taking me a while to find my card to pay. He also rounded off our bill and covered it. Starbucks is lucky to have him representing their brand! Thank you Scott!
Atmosphere: 5
Food: 5
Service: 5
Staff deserves recognition for how kind and upbeat they are in an environment where people are often going through a lot they act as a heartbeat along with the caregivers they serve and patients they serve.
Atmosphere: 5
Food: 5
Service: 5
Waited 30 mins for a flat white. It should be a way to notify customers that it is a delay.
Atmosphere: 3
Food: 5
Service: 1
Mobile order marked as ready 10 min before drink sat on pickup counter, tried to ask about it and worker was very rude saying she will be with me in a minute.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Does not have a drive through like website and google said
Ordered an iced matcha latte with no ice... And she makes my drink entirely of no ice... And gave me a cup with 20% foam even though my online order said no foam then doesn't want to add the oat milk to my drink bc "that's how it's made" she didn't even make my drink correctly.. and since when is foam considered beverage... So I told the girl no and had to compare the foam to a beer drink which I shouldn't have to do. I wouldn't have ordered a venti to get a grande in beverage liquid. Your night crew needs retrained... And the woman needs to learn how to speak nicely to a customer that pays when she's getting the check not the customer.
Parking: No parking at all only come if you are already in the main campus of the Cleveland clinic.
Atmosphere: 1
Service: 1
Inside the Cleveland hospital, they are very busy yet still accurate and friendly. Which was so great.
Atmosphere: 4
Food: 5
Service: 5
very rude customer service. the guys taking the drink orders was extremely rude and needs to change his attitude.
Atmosphere: 1
Food: 5
Service: 1
Recently, I've been spending a significant amount of time at the main campus due to my health needs, so this stop here at SB has become part of my self-care routine. It’s always busy, employees are usually always hustling, but despite the stress they’re always pleasant and I’m grateful for that.However, a reminder to all how it can be a bit challenging for everyone regardless of employment or patronage when dealing with individuals who notoriously order “that 2XL strawberry drink” and insists on “each strawberry piece being removed by hand,” causing for unnecessary delays. Dietary requirements vary and should not be confused with being unreasonable.Let's all remember to contribute positively to the overall atmosphere and benefit to everyone.
Atmosphere: 4
Food: 5
Service: 5
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