Starbucks is only a last resort for me these days and this visit reminded me why..I ordered a very simple soy PSL no other modifications, but of course they forget to do soy milk..I ask for them to fix it and they hand me a soy pumpkin chai 😀 not to mention the baristas were rude about it too as if I’m being unreasonable.
Food: 2
Service: 2
Angelique Richardson
Chris It’s always absolutely amazing when it comes to customer service and getting my daughter’s crazy drink made right!! The team is always great, but Chris is phenomenal with the customers all the time!!
Atmosphere: 5
Food: 5
Service: 5
Anna
Why do you guys never put the pumpkin powder on the pumpkin cold brew???
Atmosphere: 1
Food: 2
Service: 1
Jesenia Crespo
Its conveniently close but the service can use some help. This the second time 2 different employees that just seem miserable kills the hole experience
Megan Petty
great if you want your first 7 sips to be all cold foam :-)
Atmosphere: 3
Food: 2
Service: 3
Andrea Gibson
When everyone else gives me burnt nasty decaf, this Starbucks never lets me down. Delicious and kind service.
Atmosphere: 5
Food: 5
Service: 5
Samantha Green
Slowest service ever
Atmosphere: 3
Food: 3
Service: 1
Cheryl Winer
Took too long for a regular coffee. 8:11 order. Received coffee at 8:29 after I went to the counter to inquire. No apologies either.
Atmosphere: 3
Food: 2
Service: 1
Warren S.
This Starbucks location, being so close to home, is my usual go-to. However, I've noticed a consistent issue: ordering inside the cafe is often a frustrating experience.
On a recent visit, I stopped in to order an iced coffee and an iced espresso. Despite there being only one person ahead of us, we waited a full 25 minutes for our drinks, which is absolutely unacceptable. This isn’t the first time I’ve experienced this either. While the drive-thru always seems to be incredibly efficient—likely due to the pressure of keeping the line moving—it appears to come at the expense of customers who choose to order in the cafe. This prioritization is unfair and detracts significantly from the in-store experience. This is an issue that the store needs to address if they want to retain customers.
Atmosphere: 3
Food: 4
Service: 1
lonise popa
I generally never write a bad review. I just never revisit however, this is the worst experience I have ever had at any Starbucks location . as I first arrived, I sat at the menu for approximately seven minutes before I was even greeted. I said OK maybe they’re very busy on the inside so overlooked that I pull behind the gentleman who was sitting there for approximately 10 minutes I’m thinking he ordered something else at the window which I found out very quickly when it was my turn to pull up I had ordered a large tea a large caramel ribbon crunch Frappuccino, a bacon sandwich and a cheese danish once at the window, she passed my tea And took the money she then went to make other drinks for people that were behind me in the line as my Caramel ribbon crunch just sat when she was done making other people‘s drinks, she then decided to pass me. The caramel ribbon crunch I said, where is the caramel and the crunch she stated that is how it’s made unless you ask for extra crunch and extra caramel once again this is the only thing that I drink from Starbucks. So she said you don’t want it ? I thinking well I have to meet another client in a half an hour so I said I will take it then I’m waiting on my danish and sandwich she makes more drinks then she goes. And she brings my danish and sandwich. I take a bite of the danish the outter Crust is warm different parts of the cheese was warm to very kind of cold and the bacon sandwich was extremely lukewarm . I have never experienced a Starbucks that was as poorly run as this one. I usually always stop a Starbucks ( just not this one) on my way to see clients and these are the things that I get at all times and I’ve never had this bad of an experience ever. I’m really upset about my caramel ribbon crunch Frappuccino. I have been too many of Starbucks and I never had to ask for extra caramel to actually see caramel on my cup this is ridiculous. My visit was Encompassed with rudeness, incompetence and bad service.
The posted hours seem inconsistent. I arrived at this location about 30 minutes before closing, but the drive-through order machine said to come back during business hours. The car ahead of me was served, but I was not.
It’s not a huge issue, but it does feel inconsistent and isn’t the best way to treat customers. There wasn’t a sign indicating any early closures on the business’ end during my visit.
Service: 1
Angel Robinson, CCA
KeKe was.super efficient very friendly and I appreciate her great customer service
Service: 5
Meg Ruzi
Kiki was SO sweet! She noticed that my friend only took one sip of his drink and asked if anything was wrong and if it needed to be remade, customer service was TOP TIER 🤍
Atmosphere: 5
Food: 5
Service: 5
zac ross
Tried to get me and my wife a coffee today and the guy wouldn't take my order or give me my coffee because I was enjoying a cigarette in my car outside in the fresh air completely ridiculous
Atmosphere: 1
Food: 1
Service: 1
Max Max
Unfortunately, my recent experience was quite disappointing. The staff, though young, appeared to lack proper training in customer service and professionalism. There was a noticeable absence of courtesy and respectful communication, which made the interaction uncomfortable.
It seems that there may be a lack of effective supervision and guidance in place, as proper mentorship could greatly improve their conduct and service skills. I truly hope management takes this as constructive feedback and invests in developing a more professional and customer-focused environment.
Starbucks is only a last resort for me these days and this visit reminded me why..I ordered a very simple soy PSL no other modifications, but of course they forget to do soy milk..I ask for them to fix it and they hand me a soy pumpkin chai 😀 not to mention the baristas were rude about it too as if I’m being unreasonable.
Food: 2
Service: 2
Chris It’s always absolutely amazing when it comes to customer service and getting my daughter’s crazy drink made right!! The team is always great, but Chris is phenomenal with the customers all the time!!
Atmosphere: 5
Food: 5
Service: 5
Why do you guys never put the pumpkin powder on the pumpkin cold brew???
Atmosphere: 1
Food: 2
Service: 1
Its conveniently close but the service can use some help. This the second time 2 different employees that just seem miserable kills the hole experience
great if you want your first 7 sips to be all cold foam :-)
Atmosphere: 3
Food: 2
Service: 3
When everyone else gives me burnt nasty decaf, this Starbucks never lets me down. Delicious and kind service.
Atmosphere: 5
Food: 5
Service: 5
Slowest service ever
Atmosphere: 3
Food: 3
Service: 1
Took too long for a regular coffee. 8:11 order. Received coffee at 8:29 after I went to the counter to inquire. No apologies either.
Atmosphere: 3
Food: 2
Service: 1
This Starbucks location, being so close to home, is my usual go-to. However, I've noticed a consistent issue: ordering inside the cafe is often a frustrating experience.
On a recent visit, I stopped in to order an iced coffee and an iced espresso. Despite there being only one person ahead of us, we waited a full 25 minutes for our drinks, which is absolutely unacceptable. This isn’t the first time I’ve experienced this either. While the drive-thru always seems to be incredibly efficient—likely due to the pressure of keeping the line moving—it appears to come at the expense of customers who choose to order in the cafe. This prioritization is unfair and detracts significantly from the in-store experience. This is an issue that the store needs to address if they want to retain customers.
Atmosphere: 3
Food: 4
Service: 1
I generally never write a bad review. I just never revisit however, this is the worst experience I have ever had at any Starbucks location . as I first arrived, I sat at the menu for approximately seven minutes before I was even greeted. I said OK maybe they’re very busy on the inside so overlooked that I pull behind the gentleman who was sitting there for approximately 10 minutes I’m thinking he ordered something else at the window which I found out very quickly when it was my turn to pull up I had ordered a large tea a large caramel ribbon crunch Frappuccino, a bacon sandwich and a cheese danish once at the window, she passed my tea And took the money she then went to make other drinks for people that were behind me in the line as my Caramel ribbon crunch just sat when she was done making other people‘s drinks, she then decided to pass me. The caramel ribbon crunch I said, where is the caramel and the crunch she stated that is how it’s made unless you ask for extra crunch and extra caramel once again this is the only thing that I drink from Starbucks. So she said you don’t want it ? I thinking well I have to meet another client in a half an hour so I said I will take it then I’m waiting on my danish and sandwich she makes more drinks then she goes. And she brings my danish and sandwich. I take a bite of the danish the outter Crust is warm different parts of the cheese was warm to very kind of cold and the bacon sandwich was extremely lukewarm . I have never experienced a Starbucks that was as poorly run as this one. I usually always stop a Starbucks ( just not this one) on my way to see clients and these are the things that I get at all times and I’ve never had this bad of an experience ever. I’m really upset about my caramel ribbon crunch Frappuccino. I have been too many of Starbucks and I never had to ask for extra caramel to actually see caramel on my cup this is ridiculous. My visit was Encompassed with rudeness, incompetence and bad service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The posted hours seem inconsistent. I arrived at this location about 30 minutes before closing, but the drive-through order machine said to come back during business hours. The car ahead of me was served, but I was not.
It’s not a huge issue, but it does feel inconsistent and isn’t the best way to treat customers. There wasn’t a sign indicating any early closures on the business’ end during my visit.
Service: 1
KeKe was.super efficient very friendly and I appreciate her great customer service
Service: 5
Kiki was SO sweet! She noticed that my friend only took one sip of his drink and asked if anything was wrong and if it needed to be remade, customer service was TOP TIER 🤍
Atmosphere: 5
Food: 5
Service: 5
Tried to get me and my wife a coffee today and the guy wouldn't take my order or give me my coffee because I was enjoying a cigarette in my car outside in the fresh air completely ridiculous
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, my recent experience was quite disappointing. The staff, though young, appeared to lack proper training in customer service and professionalism. There was a noticeable absence of courtesy and respectful communication, which made the interaction uncomfortable.
It seems that there may be a lack of effective supervision and guidance in place, as proper mentorship could greatly improve their conduct and service skills. I truly hope management takes this as constructive feedback and invests in developing a more professional and customer-focused environment.
Atmosphere: 1
Food: 5
Service: 1
Loading...