Starbucks
3465 Steelyard Dr, Cleveland
(216) 325-1107
Recent Reviews
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Stopped in today and ordered a chestnut praline iced latte with no whipped cream. The cashier then directed the barista who i’m assuming was in training and making it that she has to do the cup abbreviations for “no whipped cream” and the barista in front of me exclaimed “i don’t have to do that” in a snarky tone then they all laughed and basically said it’s part of the job to her. Then she still made my drink wrong with whipped cream because she refused to apparently learn cup abbreviations or just didn’t care. This usually wouldn’t be a big deal to me as it’s just whipped cream but to be talking about how you don’t have to write orders correctly IN FRONT OF ME and then do it wrong!? Odd experience all around.
Service: 1
The barista was rude. Not sure if it’s because of the color of my skin but I came in yesterday morning for a Frappuccino and the cashier was not very helpful in recommending a particular Frappuccino. When my drink was ready she sat it on the counter and walked away. She didn’t call my name or say have a nice day, mind you there were no other customers waiting.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Oreo
Nice people!
Atmosphere: 5
Food: 5
Service: 5
Goood 😝😝
Usually love this place but today my partner and I were met by an awful attitude of the woman working the drive thru. We pulled up and she mumbled so we could barely hear her, we started to order and she snapped at us saying she’ll be with us in a moment. When she took our order she snapped at us again over a syrup they were out of at the moment which okay fine I can understand. We pull up to the window and she tells us our total, we pay, she walks away. She’s gone for probably 5 minutes, hands us our drinks, doesn’t say anything and goes to close the window but she didn’t give me a straw for my frozen/blended drink, my partner gets her attention and asks her for a straw and just doesn’t even look at us then hands us three straws like what? Her demeanor was very appalling, wish I remembered her name.Almost forgot to mention that my cake pop was so melted it was basically goo.
Atmosphere: 1
Food: 1
Service: 1
I asked for a light ice in my drink and I have been told that I will be charged an extra for a light ice, because she needs to use more drink! So dumb!
Atmosphere: 2
Food: 4
Service: 1
Everyone is super personable here. We even got a sample of a nitrogen cold brew. Loved it.
The kindest Starbucks around! Every single time I am greeted with goodness! Such nice people here. Makes my day.
Atmosphere: 5
Food: 5
Service: 5
Love the staff. The remember me.
Food not that fresh. Needs too upgrade consumer marketing presentation at the cashier
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
I just love Starbucks ?
Atmosphere: 5
Food: 5
Service: 5
I stopped in this afternoon and was greeted with such welcoming vibes.
I love the energy and great customer service.
Keep up the good work.
Very good
Not a drive through (the listing says it is)
This by far is my favorite Starbucks. I have one inside my job but I always go to this one in the steelyard before heading to work because they have the best baristas and even at 6am they always greet me with smiles, great energy and amazing customer service. Faith, Christian, Ethan & Jae are literally my favorite baristas in the morning or after a long overnight on call shift because they get my drink just right EVERYTIME and the awesome energy they put out just get me going. I will forever RAVE about them.
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