Steak 'n Shake
3294 Steelyard Dr, Cleveland
(216) 539-2297
Recent Reviews
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I had a frustrating experience. I specifically asked for no pickles, but my order came out with pickles anyway. I went back to have it fixed well to order the burger was cold geez
Atmosphere: 1
Food: 1
Service: 1
A kiosk takes your order, a robot fills your drinks via QR code, nobody attends the bathroom; yet they still prompt for a tip. A true look into our dystopian capitalistic future. Complete with a combative staff and a revolting manager. Zero Stars; take your kids to the 5 guys across the street.
Atmosphere: 1
Food: 1
Service: 1
The happy hour milkshake price is worth the wait. 4 milkshake for under 11.00
Atmosphere: 3
Food: 5
Service: 5
Best fast food restaurant around
Atmosphere: 4
Food: 5
Service: 5
Went through the drive-thru just to order fries. Car before us didn't pay and left with their food. Casheer charged us for their 20ish dollar meal. Been here plenty of times, Drive-thru is usually rude. Not this time, probably because of the screw up. Tried to get us to get our refund tomorrow because she didn't know how, had to call her boss, kept us after for like 45 minutes while she figured it out. Boss shouldn't be leaving people without a manager on staff. Kind of a douchey thing to do. Hire a new manager or promote somebody.
Atmosphere: 3
Food: 3
Service: 1
Food was real good! Got the bitcoin burger and a milkshake
Atmosphere: 5
Food: 5
Service: 5
Excellent food amazing service bathroom could’ve been a little better, but claw machine made up for it
Atmosphere: 5
Food: 5
Service: 5
All ordering done through the kiosk. No one to help with questions.
Atmosphere: 5
Food: 5
Service: 3
Been awhile since I've had steak n shake food was great had steak burger frys and chili definitely going back
Atmosphere: 5
Food: 5
Service: 5
Food was great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The manager is disrespectful
Atmosphere: 1
Service: 1
Really bad service. The staff seems to have a grudge against customers. They seem to go out of their way to irritate you.
Atmosphere: 3
Food: 3
Service: 1
Pretty good
Atmosphere: 4
Food: 4
Service: 4
Never been but would love to. Amazing ingredients and values
did online order on steak and shake direct site. ordered a kids tender meal with a vanilla shake. get there fries cold bigger lady says there are no shakes today machine is down. i ask to speak with a manager then she says the shake on the way. i asked for fresh fries the guy on the grill made me some i asked why the shake machine wasnt working now it works he said he didnt know. had to wait extra 7 mins while big lady and manager who made shake was talking then my shake came out i asked her same thing i asked the guy she stated the machine was broken last night and she had to fix it alone. clearly she lying but thats what reviews are for.
Food: 3
Service: 2
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