Food was delicious but the place was dirty,it seems all the steak and shakes don't like to clean, I'm from Chicago and the steak and shake I went to is in Cleveland so you figure it
Atmosphere: 1
Food: 5
Service: 2
Kelly Fox
Waited 26 mins for a burger and fries and it was cold.
Atmosphere: 2
Food: 1
Service: 1
Michelle Villafane
I gave two stars because while the burger was great the fries were cold and they forgot to put bacon on my burger and they forgot one of my fries. I can’t get a hold of corporate or the restaurant to complain and I don’t have the energy to go all the way back. Check your food before leaving I def won’t make that mistake again!
Atmosphere: 1
Food: 3
Service: 1
Andy Laske
Waited in drive thru 25 minutes, and they didn't give me the chili I paid for
Food: 3
Service: 1
Kristina C
Waited in drive thur over 30 mins . And believe me if I could drive off I would have . 😡
Atmosphere: 2
Food: 1
Service: 1
Mike Zak
Awesome employees and great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Steak Burger
Candace T.
Warning hair in the food! This is not the steak and shake I grew up with. I almost finished my food to find a black hair in my food. The burger was greasy and off tasting. On top of that self service and it is not what it used to be. I would give 0 stars if I could. Will not visit again.
Atmosphere: 1
Food: 1
Service: 2
James Bass
How far it has fallen from grace. There is no interaction with anyone until they call you for your meal. The food was a regular smash burger, nothing special. $20 for a burger combo with onion rings and a shake.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Onion Rings, Oreo Mint Milkshake, Steak Burger
Florentino Ruiz
Waited 45 minutes then waited another 10 minutes at the window and when I received my food it was cold like they just had it sitting there all this time. Not good customer service. Time is 5:15pm on a friday.
They only process orders made on one of the selfserve kiosks or orders placed through the app. Debit or credit only, no cash. With hardly any presence of customer service nearby to direct customers not already familiar with this process, it can get misleading of what's expected of me.
Then, we ordered our 4 meals and of course the main reason we went for the first time in a few years,.... them Milkshakes. Food was mediocre compared to most others I've been to. Milkshakes were horrible though. Flavorings and blends had masked this sourness at the very beginning, so we hadn't noticed the tastes besides 1 kids plain vanilla shake had nothing masking it. They replaced the 1 at first, but it was immediately after that the other 3 shakes had distinct souring tastes to them as well and I just know I wouldn't drink any of the shakes remade as I suspect the shake machines are not being properly handled and sanitized.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Single Steakburger 'N Fries, Oreo Mint Milkshake, Oreo, 3pc Chicken Tenders, Pickles, Steak Burger, Bacon 'N Cheese Steakburger
Lili Rodriguez
It doesn’t even deserve a star bc of how bad it is. The GM there doesn’t care or know how to do her job correctly. Lack of communication skills to employees. The manager there has Covid and never told anyone so she basically passed it on to other workers especially new hires. Service is slow. Unsanitary. Bad location. Not worth going to.
Atmosphere: 1
Food: 1
Service: 1
Ross Desimone
Great spot to stop for a quick bite to eat.
Atmosphere: 5
Food: 5
Service: 5
ben lovejoy
Kiosk ordering was efficient good food fast while busy
Horrible management
Atmosphere: 1
Food: 3
Service: 1
Food was delicious but the place was dirty,it seems all the steak and shakes don't like to clean, I'm from Chicago and the steak and shake I went to is in Cleveland so you figure it
Atmosphere: 1
Food: 5
Service: 2
Waited 26 mins for a burger and fries and it was cold.
Atmosphere: 2
Food: 1
Service: 1
I gave two stars because while the burger was great the fries were cold and they forgot to put bacon on my burger and they forgot one of my fries. I can’t get a hold of corporate or the restaurant to complain and I don’t have the energy to go all the way back. Check your food before leaving I def won’t make that mistake again!
Atmosphere: 1
Food: 3
Service: 1
Waited in drive thru 25 minutes, and they didn't give me the chili I paid for
Food: 3
Service: 1
Waited in drive thur over 30 mins . And believe me if I could drive off I would have . 😡
Atmosphere: 2
Food: 1
Service: 1
Awesome employees and great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Steak Burger
Warning hair in the food! This is not the steak and shake I grew up with. I almost finished my food to find a black hair in my food. The burger was greasy and off tasting. On top of that self service and it is not what it used to be. I would give 0 stars if I could. Will not visit again.
Atmosphere: 1
Food: 1
Service: 2
How far it has fallen from grace. There is no interaction with anyone until they call you for your meal. The food was a regular smash burger, nothing special. $20 for a burger combo with onion rings and a shake.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Onion Rings, Oreo Mint Milkshake, Steak Burger
Waited 45 minutes then waited another 10 minutes at the window and when I received my food it was cold like they just had it sitting there all this time. Not good customer service. Time is 5:15pm on a friday.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Food was great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak Burger
They only process orders made on one of the selfserve kiosks or orders placed through the app. Debit or credit only, no cash. With hardly any presence of customer service nearby to direct customers not already familiar with this process, it can get misleading of what's expected of me.
Then, we ordered our 4 meals and of course the main reason we went for the first time in a few years,.... them Milkshakes. Food was mediocre compared to most others I've been to. Milkshakes were horrible though. Flavorings and blends had masked this sourness at the very beginning, so we hadn't noticed the tastes besides 1 kids plain vanilla shake had nothing masking it. They replaced the 1 at first, but it was immediately after that the other 3 shakes had distinct souring tastes to them as well and I just know I wouldn't drink any of the shakes remade as I suspect the shake machines are not being properly handled and sanitized.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Single Steakburger 'N Fries, Oreo Mint Milkshake, Oreo, 3pc Chicken Tenders, Pickles, Steak Burger, Bacon 'N Cheese Steakburger
It doesn’t even deserve a star bc of how bad it is. The GM there doesn’t care or know how to do her job correctly. Lack of communication skills to employees. The manager there has Covid and never told anyone so she basically passed it on to other workers especially new hires. Service is slow. Unsanitary. Bad location. Not worth going to.
Atmosphere: 1
Food: 1
Service: 1
Great spot to stop for a quick bite to eat.
Atmosphere: 5
Food: 5
Service: 5
Kiosk ordering was efficient good food fast while busy
Atmosphere: 5
Food: 5
Service: 5
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