Bad costumer service, no cups for water , no napkins , no bathroom , miserable employee, by far the worst experience I've had in a subway.
Atmosphere: 1
Service: 1
Daniel Berry
Food was good and our portions were honestly pretty good especially considering other reviews, but no bathroom was disappointing
Atmosphere: 3
Food: 5
Service: 4
Kristin G
Ordered a pick up order with extra veggies. Did not give me extra veggies. Very stingy with the toppings.
Atmosphere: 1
Food: 1
Service: 1
Kim Alexander
I paid for my sandwich online and they wouldn’t give it to me
Atmosphere: 1
Food: 1
Service: 1
Hiep Thong Nguyen
Rude staff. I ordered my bread toasted and it wasn’t. Barely see Tuna in it.
Atmosphere: 1
Food: 1
Service: 1
Michael Jones
Horrible experience. They didn’t give me my chips and put 1/4 the amount of meat that other subways give you. Also didn’t get any cheese on my Philly cheese steak. They’re the worst.
Atmosphere: 1
Food: 1
Service: 1
Telka Shaw
Subway is my favorite fast food restaurant. With that being said, I have been to many locations. The people that work here must be miserable as ever!!! The workers never smile or speak and I was JUST cashed out in complete silence. My only suggestion is: Find a new job because I should not have to experience your dismal demeanor. And it’s not like they are having a bad day, THIS is how they have been in the last 7 months that I have been coming. SMH And after reading all of your reviews, just SHUT DOWN because all of your customers seem to be unhappy. I won’t be back.
Atmosphere: 1
Food: 4
Service: 1
Dawn Harrison-Drasner
All I got was a veggie sub and they couldn’t have been more stingy with the toppings. I had to ask for extra. Probably the worst and smallest veggie sub I’ve ever had.
Vegetarian options: It’s easy to get a veggie sub, but they don’t give you very much so don’t bank on it being very filling.
Atmosphere: 1
Food: 2
Service: 2
Sara Blouin
No working bathroom and employees were not super helpful and very standoffish. We are visiting from out of town and expected better hospitality since everyone so far in Cleveland has been great thus far.
Atmosphere: 1
Food: 3
Service: 1
Shawna Walker
I placed an order on the app for a BOGO deal they were promoting. Two sandwiches exactly the same. When I arrived at the store the employee working said she never received my order. I showed her my app confirmation and had her look up my order number. She was no help. I ended up having her make my one sandwich and paying for it AGAIN. She would not honor the app BOGO deal. Very very poor customer service. When she tried to reach a manager she was unable.
The worst staff there is, I hate the way they take orders and deliver and act like they’re busy.
Atmosphere: 2
Food: 3
Service: 1
Landen Hood
If you’re a person who frequents subway, I suggest not coming this location. Very rude folks I encountered and I hope this location doesn’t stay in business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Black Forest Ham Sandwich
Feta Yarwaye
She’s very rude and nasty. This is my third time coming to her place and she would not serve me. She’s act like she busy behind the corner. There is no customer but me she just race and I’m from Africa I never seen somebody this rude. She know I’m running late for work and she would not give me my sandwich because I’m black.
Atmosphere: 1
Food: 1
Service: 1
Carmelita Milan
This is the second time they did not have an item I ordered and paid for on line but then said they can't give me a refund either time. I am done with Subway!
Bad costumer service, no cups for water , no napkins , no bathroom , miserable employee, by far the worst experience I've had in a subway.
Atmosphere: 1
Service: 1
Food was good and our portions were honestly pretty good especially considering other reviews, but no bathroom was disappointing
Atmosphere: 3
Food: 5
Service: 4
Ordered a pick up order with extra veggies. Did not give me extra veggies. Very stingy with the toppings.
Atmosphere: 1
Food: 1
Service: 1
I paid for my sandwich online and they wouldn’t give it to me
Atmosphere: 1
Food: 1
Service: 1
Rude staff. I ordered my bread toasted and it wasn’t. Barely see Tuna in it.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. They didn’t give me my chips and put 1/4 the amount of meat that other subways give you. Also didn’t get any cheese on my Philly cheese steak. They’re the worst.
Atmosphere: 1
Food: 1
Service: 1
Subway is my favorite fast food restaurant. With that being said, I have been to many locations. The people that work here must be miserable as ever!!! The workers never smile or speak and I was JUST cashed out in complete silence. My only suggestion is: Find a new job because I should not have to experience your dismal demeanor. And it’s not like they are having a bad day, THIS is how they have been in the last 7 months that I have been coming. SMH And after reading all of your reviews, just SHUT DOWN because all of your customers seem to be unhappy. I won’t be back.
Atmosphere: 1
Food: 4
Service: 1
All I got was a veggie sub and they couldn’t have been more stingy with the toppings. I had to ask for extra. Probably the worst and smallest veggie sub I’ve ever had.
Vegetarian options: It’s easy to get a veggie sub, but they don’t give you very much so don’t bank on it being very filling.
Atmosphere: 1
Food: 2
Service: 2
No working bathroom and employees were not super helpful and very standoffish. We are visiting from out of town and expected better hospitality since everyone so far in Cleveland has been great thus far.
Atmosphere: 1
Food: 3
Service: 1
I placed an order on the app for a BOGO deal they were promoting. Two sandwiches exactly the same. When I arrived at the store the employee working said she never received my order. I showed her my app confirmation and had her look up my order number. She was no help. I ended up having her make my one sandwich and paying for it AGAIN. She would not honor the app BOGO deal. Very very poor customer service. When she tried to reach a manager she was unable.
Service: 1
Restaurantji Recommends
The worst staff there is, I hate the way they take orders and deliver and act like they’re busy.
Atmosphere: 2
Food: 3
Service: 1
If you’re a person who frequents subway, I suggest not coming this location. Very rude folks I encountered and I hope this location doesn’t stay in business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Black Forest Ham Sandwich
She’s very rude and nasty. This is my third time coming to her place and she would not serve me. She’s act like she busy behind the corner. There is no customer but me she just race and I’m from Africa I never seen somebody this rude. She know I’m running late for work and she would not give me my sandwich because I’m black.
Atmosphere: 1
Food: 1
Service: 1
This is the second time they did not have an item I ordered and paid for on line but then said they can't give me a refund either time. I am done with Subway!
Food: 1
Service: 1
Does not accept coupons
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