I waited 20 minutes in the drive through with only 2 cars in front of me. Employees or friends of employees were clowning around behind the building while we all waited. Then I got food poisoning and spent the next 24 hours vomiting. Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
little doe
Called for information on hours and got hung up on
SassyDiva Sassy
This location needs to CLOSED DOWN AND START
Atmosphere: 1
Food: 3
Service: 1
Conway Pedron
This is the worst Taco Bell in the city. They take forever to get good and it is always missing half the order. They also never give sauce packets.
Cesira Seba
The worst taco bell people.
Service: 1
Roneasha Morris
Everytime I come to this location they give me the wrong food never anything I ever ask for is giving to me it's like they just give u what they want u to have ask for beef chalupa meal and they gave Me nasty ass chicken
Atmosphere: 3
Food: 1
Service: 1
AlisaJoLove
I share really only two types of reviews on Google. Exceptional reviews and ... "what was that...what just happened and why 🌟 "
My son is Autistic and although we've experienced tremendous growth, his food aversions are going to be the death of me.
So lately out of no where, he's been exploring his taste buds, which is an exciting journey for us. He prefers vegetarian options.
For about two weeks, he's been saying he wants to try a hard and soft veggie taco from Taco Bell. Mind you, we're excited because he doesn't eat vegetables.
One of my favorite treats for myself is a veggie taco from our South Euclid Taco Bell. Always great service and no issues. 3 hard tacos, no meat, no beans. Simple.
Saturdays experience with my son and daughter ended up involving and wasting the time of our South Euclid police offers because of hostile employees and a less than helpful GM, Fao.
The employees were aggressive, threatened my daughter and refused to provide a refund for something that was so simple and honestly, I never thought would become such a big deal.
It started in the drive through. They weren't professional over the intercom, which is unlike them.
They threw one of the tacos in the bag and it was opened and fell apart. No biggie. Handed it back, so they could remake it.
When we pull into the parking lot, 4 of the six tacos were wrong. They were missing tomatoes and sour cream, which we paid extra for.
No biggie. My daughter goes in to get them fixed, where they began to argue, although we had the tacos to show they were made wrong.
Meanwhile, many customers were coming back in and complaining their orders were wrong.
When my daughter returns, all the tacos had meat in them.
When I returned to ask for a refund, the young man told me I put the meat in there. ???? HUH? So, I just have taco bell meat in my car. He was threatening. He threw the bag. He was on the phone with the GM who refused to provide me with their name and said I'd have to come back in 3 days for a refund??
Mind you, I believe in good customer service, and I've worked in customer service for years, so I'm very polite.When there's something wrong, because I really don't think it's that big of a deal to fix items that are incorrect, I'm never been rude.
I was really caught off guard by how aggressive they were. The employees we're gearing up and ready for a fight, over lettuce and tomatoes.
It was uncomfortable and it made the experience for my son who is already autistic, even more uncomfortable.
I heard the young man trying to convince his general manager that I added meat to the tacos. And I also overheard him saying a lady came in earlier that day with roaches in her food.
I am a black woman, so I'm very careful when it comes to confrontation in our community, especially with our youth. Our young ones are very angry and always ready for a fight these days.
But because they refuse to resolve the issue and I did not trust the general manager to keep his/her word to provide a refund in 3 days when they would not even provide service at the time of service, I did ask for assistance from our non emergency Police officers.
I removed myself from the premises to avoid their aggressive behavior from escalating when I called.
This always comes down to leadership and training issues in an organization. One of the reasons that we don't see these type of issues at businesses like Chick-fil-A is because, as a franchise, they take the training of their employees seriously, and they are serious about who they hire.
Imagine if my behavior would have matched theirs...over
Service: 1
Lisa Flaks
Was in drive-thru line 30 min
Atmosphere: 1
Food: 2
Service: 1
Unicorn Prophetess
I was here in order food through the drive-thru. My order consisted of three soft tacos in the cinnabon bites. I told him in the Drive-Thru that I wanted mild sauce with my order. They not only had me waiting over 15 minutes for the majority of my order but there were only 2 sauce packets on the inside for 3 tacos. When I asked her for more (when she had put on my receipt 6) she said she would be back. I waited an additional 5 min before I went in and asked them behind the counter for sauce. The guy pointed at the dining area and told me where to get them from. I told him no, it was supposed to be in my order, right the first time, I should not have to retrieve my own, especially after I asked her to make it right the first time. Eventually a manager stepped in and provided my sauces. I use the drive through because I am disabled. I also was not dressed properly to be in public. Just poor service all around. And to wait 10 min for food because it had to be cooked, and it was still cold is not acceptable at all!
Wheelchair accessibility: It is not.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Soft Taco
Ted Ernst
The only thing they got correct was the drinks. Wrong and missing food items. Rude drive thru service. Won't be going here again
So you can order right there on the screen but all the items are not on the screen doesn't make sense you can't order what you want
Atmosphere: 4
Food: 1
Service: 2
Hiccup !
I’m done with this location, they don’t know what “extra” means or don’t care enough to do it right. I paid $8 something more for extra toppings in my crispy chicken tacos and they do this to me. I asked for extra chicken and extra jalapeno sauce. What the heck is this? Not okay, and it’s at least the third time they’ve done it to me. I won’t make that mistake again, I’ll take my business elsewhere to a more competent Taco Bell
Food: 1
Service: 1
Dana Thomas
We went to the door they told us we had to go to the drive-thru we went to the drive-thru we did not receive any service the places very uninviting
Atmosphere: 2
Service: 1
Dave L.
Both their online menu and screen at the store show they serve breakfast, but the workers yelled out very irritatedly that they don't serve breakfast. Very rude and horrible attitude.
Atmosphere: 1
Food: 1
Service: 1
Monica Higbee
After not going to taco bell because the service was awful. I decided to try one that I had never been to before and I wasn't surprise. I went to the one on Mayfield today at 4:23 pm and it seem like there was only two workers and the young man DeAndre Q. Was not friendly, he seem to eating because he had white stuff in the corner of his mouth. My order was not correct. It is sad that I have to go to the Westside of cleveland ohio to get good service. If I could give half a star I would have.
I waited 20 minutes in the drive through with only 2 cars in front of me. Employees or friends of employees were clowning around behind the building while we all waited. Then I got food poisoning and spent the next 24 hours vomiting. Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Called for information on hours and got hung up on
This location needs to CLOSED DOWN AND START
Atmosphere: 1
Food: 3
Service: 1
This is the worst Taco Bell in the city. They take forever to get good and it is always missing half the order. They also never give sauce packets.
The worst taco bell people.
Service: 1
Everytime I come to this location they give me the wrong food never anything I ever ask for is giving to me it's like they just give u what they want u to have ask for beef chalupa meal and they gave Me nasty ass chicken
Atmosphere: 3
Food: 1
Service: 1
I share really only two types of reviews on Google. Exceptional reviews and ... "what was that...what just happened and why 🌟 "
My son is Autistic and although we've experienced tremendous growth, his food aversions are going to be the death of me.
So lately out of no where, he's been exploring his taste buds, which is an exciting journey for us. He prefers vegetarian options.
For about two weeks, he's been saying he wants to try a hard and soft veggie taco from Taco Bell. Mind you, we're excited because he doesn't eat vegetables.
One of my favorite treats for myself is a veggie taco from our South Euclid Taco Bell. Always great service and no issues. 3 hard tacos, no meat, no beans. Simple.
Saturdays experience with my son and daughter ended up involving and wasting the time of our South Euclid police offers because of hostile employees and a less than helpful GM, Fao.
The employees were aggressive, threatened my daughter and refused to provide a refund for something that was so simple and honestly, I never thought would become such a big deal.
It started in the drive through. They weren't professional over the intercom, which is unlike them.
They threw one of the tacos in the bag and it was opened and fell apart. No biggie. Handed it back, so they could remake it.
When we pull into the parking lot, 4 of the six tacos were wrong. They were missing tomatoes and sour cream, which we paid extra for.
No biggie. My daughter goes in to get them fixed, where they began to argue, although we had the tacos to show they were made wrong.
Meanwhile, many customers were coming back in and complaining their orders were wrong.
When my daughter returns, all the tacos had meat in them.
When I returned to ask for a refund, the young man told me I put the meat in there. ???? HUH? So, I just have taco bell meat in my car. He was threatening. He threw the bag. He was on the phone with the GM who refused to provide me with their name and said I'd have to come back in 3 days for a refund??
Mind you, I believe in good customer service, and I've worked in customer service for years, so I'm very polite.When there's something wrong, because I really don't think it's that big of a deal to fix items that are incorrect, I'm never been rude.
I was really caught off guard by how aggressive they were. The employees we're gearing up and ready for a fight, over lettuce and tomatoes.
It was uncomfortable and it made the experience for my son who is already autistic, even more uncomfortable.
I heard the young man trying to convince his general manager that I added meat to the tacos. And I also overheard him saying a lady came in earlier that day with roaches in her food.
I am a black woman, so I'm very careful when it comes to confrontation in our community, especially with our youth. Our young ones are very angry and always ready for a fight these days.
But because they refuse to resolve the issue and I did not trust the general manager to keep his/her word to provide a refund in 3 days when they would not even provide service at the time of service, I did ask for assistance from our non emergency Police officers.
I removed myself from the premises to avoid their aggressive behavior from escalating when I called.
This always comes down to leadership and training issues in an organization. One of the reasons that we don't see these type of issues at businesses like Chick-fil-A is because, as a franchise, they take the training of their employees seriously, and they are serious about who they hire.
Imagine if my behavior would have matched theirs...over
Service: 1
Was in drive-thru line 30 min
Atmosphere: 1
Food: 2
Service: 1
I was here in order food through the drive-thru. My order consisted of three soft tacos in the cinnabon bites. I told him in the Drive-Thru that I wanted mild sauce with my order. They not only had me waiting over 15 minutes for the majority of my order but there were only 2 sauce packets on the inside for 3 tacos. When I asked her for more (when she had put on my receipt 6) she said she would be back. I waited an additional 5 min before I went in and asked them behind the counter for sauce. The guy pointed at the dining area and told me where to get them from. I told him no, it was supposed to be in my order, right the first time, I should not have to retrieve my own, especially after I asked her to make it right the first time. Eventually a manager stepped in and provided my sauces. I use the drive through because I am disabled. I also was not dressed properly to be in public. Just poor service all around. And to wait 10 min for food because it had to be cooked, and it was still cold is not acceptable at all!
Wheelchair accessibility: It is not.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Soft Taco
The only thing they got correct was the drinks.
Wrong and missing food items.
Rude drive thru service.
Won't be going here again
Food: 1
Service: 1
Restaurantji Recommends
So you can order right there on the screen but all the items are not on the screen doesn't make sense you can't order what you want
Atmosphere: 4
Food: 1
Service: 2
I’m done with this location, they don’t know what “extra” means or don’t care enough to do it right. I paid $8 something more for extra toppings in my crispy chicken tacos and they do this to me. I asked for extra chicken and extra jalapeno sauce. What the heck is this? Not okay, and it’s at least the third time they’ve done it to me. I won’t make that mistake again, I’ll take my business elsewhere to a more competent Taco Bell
Food: 1
Service: 1
We went to the door they told us we had to go to the drive-thru we went to the drive-thru we did not receive any service the places very uninviting
Atmosphere: 2
Service: 1
Both their online menu and screen at the store show they serve breakfast, but the workers yelled out very irritatedly that they don't serve breakfast. Very rude and horrible attitude.
Atmosphere: 1
Food: 1
Service: 1
After not going to taco bell because the service was awful. I decided to try one that I had never been to before and I wasn't surprise. I went to the one on Mayfield today at 4:23 pm and it seem like there was only two workers and the young man DeAndre Q. Was not friendly, he seem to eating because he had white stuff in the corner of his mouth. My order was not correct. It is sad that I have to go to the Westside of cleveland ohio to get good service. If I could give half a star I would have.
Atmosphere: 1
Food: 1
Service: 1
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