Went to drive through. Nobody answered. So I went inside. The floors were so gross that it was like a skating rink, but grease instead of ice. The place stunk. I didn't order food. I skated out the door as fast as I could.
Atmosphere: 1
BlondeDivaTV Channel
Waited more than 20 minutes for a new order because my sandwich was made with an old chicken breast that I could barely pull apart. Everyone behind the counter appeared intoxicated
Atmosphere: 1
Food: 1
Service: 1
Kenneth Gross Gross
Horrible place food was cold they ain't even have change to give it had to let them keep a dollar cuz they ain't have chage to give me back from a 20
Anthony Francis Marcello III
People that are in the food industry should have to pass a course in customer service and how are people working around food in bedroom slippers ????
Atmosphere: 1
Food: 3
Service: 1
Munna Munna
Food is a 0 star , I order the Cobb salad . Tomatoes was not cut up they gave me two big tomatoes. For the chicken the chicken was old & hard I called to speak to a manager some young dude answer the phone saying what I wanted do I want a job or I want somebody else . I asked the men why is you so aggressive he said I’m just trying to see what you calling about like where is the professional people at I didn’t even stay on the phone to report the issue like how is they even still up & running
Atmosphere: 1
Food: 1
Service: 1
Rashiadah Weaver
Food was subpar. Hadn't ate at Wendy's in a while and the only reason service doesn't get a 5 is because when I mentioned to the manager about the chili oil being slimy versus oily he lightweight argued with me. The OG know that the chili oil in the gold foil packet made the chili it did NOT MAKE THE THE TEXTURE SLIMY WHERE every time I lifted my plastic fork it lingered like a cheese pull. Slimy and oily are different. I was given a different menu meal all together, but No even the frosty was tasting different. So would I recommend No. But the service and atmosphere made up for the meal. Food was not hot either it was only warm. Great staff tho. Especially the young lady who took my order
Atmosphere: 3
Food: 2
Service: 4
Liam Quinn
“Here, hope goes to die—slowly, like waiting 30 minutes for a Frosty.”
Easily the worst Wendy’s I’ve ever been to. The food is always awful, the staff couldn’t care less, and the whole place reeks of weed and spoiled food the second you walk in. The dining area looks like it’s cleaned once in a blue moon, and the kitchen isn’t much better.
Customer service is a joke. I once waited nearly 30 minutes for a small Frosty—with no other customers in line and plenty of employees standing around. That alone tells you everything you need to know.
On another visit, I watched kids (like 7–8 years old, not teens) run wild through the restaurant and even go behind the counter. Not a single employee bothered to stop them. Total chaos.
If you absolutely need Wendy’s, do yourself a favor and go to literally any other location. This one is a disaster.
Atmosphere: 2
Food: 2
Service: 1
Kandra Vickers
The burger bun they gave me had to be from no later than 1925 and turned to ash in my hands. Yelled at me for ordering more than one thing at a time
Atmosphere: 1
Food: 1
Service: 1
alicks
the lady working the drive thru on September 22nd around 11:30 was so rude and kept giving me attitude and kept interrupting me when I was trying to order. Like I know they’re probably understaffed, but it’s no excuse for her rude to customers who are genuinely trying to be nice.
Iosif Caza (Iosif Caza Jr.)
Trash, horrible customer service!!! Don't go to this location because you will be disappointed. Their employee Dominique needs a class on manners and respect. I would have given this place a zero if that was an option.
Ever since Haza bought these restaurants in the Cleveland and surrounding area its gone downhill. Not a coincidence
Atmosphere: 1
Food: 1
Service: 1
Ron Graves
I love the rewards deals they offer on the app. It is ALWAYS a great time for a Frosty.
Atmosphere: 5
Food: 5
Service: 5
Kyle Nicholson
Incorrect business hours I came at 1:30 am and they said they are closed and only taking Uber and Door Dash orders even though they are open until 2:00 am
Went to drive through. Nobody answered. So I went inside. The floors were so gross that it was like a skating rink, but grease instead of ice. The place stunk. I didn't order food. I skated out the door as fast as I could.
Atmosphere: 1
Waited more than 20 minutes for a new order because my sandwich was made with an old chicken breast that I could barely pull apart. Everyone behind the counter appeared intoxicated
Atmosphere: 1
Food: 1
Service: 1
Horrible place food was cold they ain't even have change to give it had to let them keep a dollar cuz they ain't have chage to give me back from a 20
People that are in the food industry should have to pass a course in customer service and how are people working around food in bedroom slippers ????
Atmosphere: 1
Food: 3
Service: 1
Food is a 0 star , I order the Cobb salad . Tomatoes was not cut up they gave me two big tomatoes. For the chicken the chicken was old & hard I called to speak to a manager some young dude answer the phone saying what I wanted do I want a job or I want somebody else . I asked the men why is you so aggressive he said I’m just trying to see what you calling about like where is the professional people at I didn’t even stay on the phone to report the issue like how is they even still up & running
Atmosphere: 1
Food: 1
Service: 1
Food was subpar. Hadn't ate at Wendy's in a while and the only reason service doesn't get a 5 is because when I mentioned to the manager about the chili oil being slimy versus oily he lightweight argued with me. The OG know that the chili oil in the gold foil packet made the chili it did NOT MAKE THE THE TEXTURE SLIMY WHERE every time I lifted my plastic fork it lingered like a cheese pull. Slimy and oily are different. I was given a different menu meal all together, but No even the frosty was tasting different. So would I recommend No. But the service and atmosphere made up for the meal. Food was not hot either it was only warm. Great staff tho. Especially the young lady who took my order
Atmosphere: 3
Food: 2
Service: 4
“Here, hope goes to die—slowly, like waiting 30 minutes for a Frosty.”
Easily the worst Wendy’s I’ve ever been to. The food is always awful, the staff couldn’t care less, and the whole place reeks of weed and spoiled food the second you walk in. The dining area looks like it’s cleaned once in a blue moon, and the kitchen isn’t much better.
Customer service is a joke. I once waited nearly 30 minutes for a small Frosty—with no other customers in line and plenty of employees standing around. That alone tells you everything you need to know.
On another visit, I watched kids (like 7–8 years old, not teens) run wild through the restaurant and even go behind the counter. Not a single employee bothered to stop them. Total chaos.
If you absolutely need Wendy’s, do yourself a favor and go to literally any other location. This one is a disaster.
Atmosphere: 2
Food: 2
Service: 1
The burger bun they gave me had to be from no later than 1925 and turned to ash in my hands. Yelled at me for ordering more than one thing at a time
Atmosphere: 1
Food: 1
Service: 1
the lady working the drive thru on September 22nd around 11:30 was so rude and kept giving me attitude and kept interrupting me when I was trying to order. Like I know they’re probably understaffed, but it’s no excuse for her rude to customers who are genuinely trying to be nice.
Trash, horrible customer service!!! Don't go to this location because you will be disappointed. Their employee Dominique needs a class on manners and respect. I would have given this place a zero if that was an option.
Food: 1
Service: 1
Restaurantji Recommends
LB LOVES THIS PLACE & THERE SPICY NUGGETS 😍
Atmosphere: 4
Food: 5
Service: 4
Ever since Haza bought these restaurants in the Cleveland and surrounding area its gone downhill. Not a coincidence
Atmosphere: 1
Food: 1
Service: 1
I love the rewards deals they offer on the app. It is ALWAYS a great time for a Frosty.
Atmosphere: 5
Food: 5
Service: 5
Incorrect business hours I came at 1:30 am and they said they are closed and only taking Uber and Door Dash orders even though they are open until 2:00 am
Great food and service
Atmosphere: 5
Food: 5
Service: 5
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