Wendy's
4602 Northfield Rd, Cleveland
(216) 427-4111
Recent Reviews
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Ask for my food to be hot and it was cold
Food: 1
Waited 30 minutes in the drive thru line and didn't move an inch until 4 cars behind me reversed out i will never go there again
It is very dirty and the employees were smoking weed in washroom.
Atmosphere: 1
Food: 3
Service: 4
My nuggets were real small 😢
Terrible location, disrespectful I went for the Veterans Day appreciation breakfast and I was looked at like I was an alien they told me there was no such thing!!! 👎🏿
This place needs to close they never have what you order or the employees are to lazy to do there jobs. This is the only Wendy's I know you can never get a frosty never get potatoes never have chilli why are you even open
Atmosphere: 1
Food: 1
Service: 1
Food is fine, but these wait times are ridiculous, 30+ miss to move 4 cars and no open diner
Atmosphere: 2
Food: 4
Service: 2
The service was fine everyone was nice I just wish if they were out of tomato they would say something. I was told they were out of chicken strips. I really like tomatoes and if they said something I could have adjusted my order or expectations, between stale fries and no warning of missing ingredients I'm a bit underwhelmed.
Atmosphere: 3
Food: 2
Service: 4
I was trapped in the drive thru line and it took them an hour to service 5 Cara’s absolutely ridiculous. Then I’m told we are only taking cash right now. I’m not sure if they were hoping I had no cash or if they are taking money off the top. It all seemed suspicious to Mz but I will never be back
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Dave's Double
Always check your food before you leave I guarantee something is wrong
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
food recieved was cold and resturant was out of several food options
Food: 1
Service: 3
Horrible service, the workers just walking around like six of them but I didn’t even get my order taken I just walked out. They need a whole new team. Horrible customer service!
Atmosphere: 1
Service: 1
Horrible, don't know how else to describe it, went there on July 2nd and walked inside and no one was at counter to take orders, everyone in back saw us standing there waiting and never said anything, then a guy finally came up to take orders, but instead of taking orders he preceded to have his face in his phone instead of help the 5 people standing waiting to order food. So we walked out hungry because of poor service and negligent workers, do better.. if I could give no stars I would, because it was just all around horrible
Service: 1
Drive-thru took too long.
Atmosphere: 3
Food: 3
Service: 2
I’ve never had more polarizing experiences at a single location than at this Wendy’s. One of my employees and I visited two Saturdays in a row. The first visit was rough—the cashier got our orders wrong, rolled her eyes repeatedly, and made a few inappropriate comments. Afterward, my colleague said, “I’ve never been more verbally abused while trying to order food.”
Naturally, we expected another bad experience the following week. To our surprise, it was the complete opposite. The cashier this time was incredibly friendly and helpful. She greeted every customer with a smile, consistently used kind terms like “love,” and genuinely seemed to enjoy her job. Her attitude completely shifted the experience, and she absolutely deserves recognition—or even a raise.
Honestly, if I were hiring right now, I’d strongly consider offering her a job.
Atmosphere: 5
Food: 5
Service: 5
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