I have been calling these guys on an order for the last one hour... They can't even lift their phone, wonder when your food plates will be coming.. Plz go elsewhere..Features: Losing their customer base due to the attitude from their staffs.. Always a 30 min wait for dinning is simply unacceptable..
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bourbon Street Chicken & Shrimp, Breadstick 1, The Classic Combo
Dine in: Yes
Outdoor seating: No
Takeout: Yes
Delivery: Yes
Curbside pickup: Yes
green rim
Food is sometimes inconsistent quality but when it is good it is good drink selection is great spinach artichoke dip is delicious
Atmosphere: 5
Food: 4
Service: 5
Shuante Jones
Used a gift cardfrom my last experience after guest relations apologized. I was still ignored upon arrival . I asked for some extra ranch for my 25 wings and the red head who I asked had a whole attitude.i checked my food before departure and was looked at like I lost my mind. I can’t believe that after having a bad experience and even having thus matter taken up by corporate I was still treated like a second class citizen at this establishment. Management should be appalled.I would not recommend Applebees on Polaris to anyone.
Atmosphere: 1
Food: 1
Service: 1
Zack
Got the fish and chips, fish was completely raw.
Atmosphere: 1
Food: 1
Service: 2
Dwayne Johnson
Are server was excellent!!!
Atmosphere: 5
Food: 5
Service: 5
Shuante
Had absolutely the roughest time trying to get somebody to take my order so I can get food to go home. They were not that packed. The hostess did not acknowledge me, and when I left and called the restaurant five times from the parking lot nobody answered the phone. That’s why I went to outback steakhouse. Horrible customer service, horrible position on employees. I will never eat here again.
Atmosphere: 2
Food: 2
Service: 1
Bill Lobuzzetta
Out of the draft beer special. The chicken chunks were excellent at a very good price but they were out of buffalo flavoring. I will be back soon.
Atmosphere: 5
Food: 5
Service: 5
Charming Sandstorm
This establishment is in need of workers because when I went in with my family, it took us awhile to get our food let alone drinks which again isn't the cook or servers fault thats on the owner for not hiring enough people. The atmosphere in there is somewhat disheartening as the walls have been coloured on by children and is in need of an update as the decor feels a tad outdated.
Atmosphere: 3
Food: 1
Service: 2
Brian Rosko
The place to go if:1. U want to wait forever to get seated. Even in an empty restaurant.2. Wait forever for ur food. Even in an empty restaurant.3. Wait forever to eat ur food bc u don’t have silverware.4. Eat cold food.
Atmosphere: 1
Food: 1
Service: 1
Cshort64 Short
For my family all was just fine. Waitress was working hard, they were obviously understaffed. 3 wait staff for a busy restaurant, several parties walk out. Hopefully they can find more staff because the food is good
Our waitress was nice and attentive. We got there about 30 minutes before they were about to close and everyone was singing too the music and having a good time. My tortilla soup was different but still edible. My wonton tacos were great as always!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Wonton Tacos
Peter kim
The server was a very polite gentleman but the manager was awful. First the food came out awful. The steak was supposed to be medium rare but came out well done. I asked for a replacement only for a smaller well done steak to come out. Second the menu stated there was a brownie bite was a dollar extra but when the check came it was 2.50. I asked the server and he said it was a mistake but then the manager pulled around and said to deal with it because the price went up to pay the chefs. Im almost certain it’s illegal to randomly change the price like that and force me to pay it. I don't care about the money but I would like corporate to call me as ive never had this happen before.
Atmosphere: 1
Food: 1
Service: 4
Shane Dailey
great food just not enough employees so service is
Atmosphere: 3
Food: 4
Service: 4
Paul Renzetti
Placed order online. The app doesn’t tell you delivery time until after you’ve placed the order. Said it was going to be two hours. There is no way to cancel online. I called the store and no one ever answered after multiple attempts. Worst customer service ever.
Deb B.
This location was absolutely dirty, there was 1 roll of tissue in the women's restroom. The trash cans ran over onto the floor. I should've taken pictures to show. Ran over toilets with splashed dried toilet paper on the wall behind the toilet. I moved the tissue to the "cleanest stall." I exited the restroom and saw an employee who I brought awareness to the restroom. The employee went into explaining why it was filthy, and that's when I made up my mind not to be there. On the way back to inform my neice what I had seen and to let's go somewhere else, I noticed the floors, bar, and tables were dirty to the point, I thought what's going on?! I have never seen such conditions in any restaurants as I saw there in Polaris!
I have been calling these guys on an order for the last one hour... They can't even lift their phone, wonder when your food plates will be coming.. Plz go elsewhere..Features: Losing their customer base due to the attitude from their staffs.. Always a 30 min wait for dinning is simply unacceptable..
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bourbon Street Chicken & Shrimp, Breadstick 1, The Classic Combo Dine in: Yes Outdoor seating: No Takeout: Yes Delivery: Yes Curbside pickup: Yes
Food is sometimes inconsistent quality but when it is good it is good drink selection is great spinach artichoke dip is delicious
Atmosphere: 5
Food: 4
Service: 5
Used a gift cardfrom my last experience after guest relations apologized. I was still ignored upon arrival . I asked for some extra ranch for my 25 wings and the red head who I asked had a whole attitude.i checked my food before departure and was looked at like I lost my mind. I can’t believe that after having a bad experience and even having thus matter taken up by corporate I was still treated like a second class citizen at this establishment. Management should be appalled.I would not recommend Applebees on Polaris to anyone.
Atmosphere: 1
Food: 1
Service: 1
Got the fish and chips, fish was completely raw.
Atmosphere: 1
Food: 1
Service: 2
Are server was excellent!!!
Atmosphere: 5
Food: 5
Service: 5
Had absolutely the roughest time trying to get somebody to take my order so I can get food to go home. They were not that packed. The hostess did not acknowledge me, and when I left and called the restaurant five times from the parking lot nobody answered the phone. That’s why I went to outback steakhouse. Horrible customer service, horrible position on employees. I will never eat here again.
Atmosphere: 2
Food: 2
Service: 1
Out of the draft beer special. The chicken chunks were excellent at a very good price but they were out of buffalo flavoring. I will be back soon.
Atmosphere: 5
Food: 5
Service: 5
This establishment is in need of workers because when I went in with my family, it took us awhile to get our food let alone drinks which again isn't the cook or servers fault thats on the owner for not hiring enough people. The atmosphere in there is somewhat disheartening as the walls have been coloured on by children and is in need of an update as the decor feels a tad outdated.
Atmosphere: 3
Food: 1
Service: 2
The place to go if:1. U want to wait forever to get seated. Even in an empty restaurant.2. Wait forever for ur food. Even in an empty restaurant.3. Wait forever to eat ur food bc u don’t have silverware.4. Eat cold food.
Atmosphere: 1
Food: 1
Service: 1
For my family all was just fine. Waitress was working hard, they were obviously understaffed. 3 wait staff for a busy restaurant, several parties walk out. Hopefully they can find more staff because the food is good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Kids Grilled Chicken Alfredo, Cajun Salmon and Double Crunchy Shrimp
Restaurantji Recommends
Our waitress was nice and attentive. We got there about 30 minutes before they were about to close and everyone was singing too the music and having a good time. My tortilla soup was different but still edible. My wonton tacos were great as always!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Wonton Tacos
The server was a very polite gentleman but the manager was awful. First the food came out awful. The steak was supposed to be medium rare but came out well done. I asked for a replacement only for a smaller well done steak to come out. Second the menu stated there was a brownie bite was a dollar extra but when the check came it was 2.50. I asked the server and he said it was a mistake but then the manager pulled around and said to deal with it because the price went up to pay the chefs. Im almost certain it’s illegal to randomly change the price like that and force me to pay it. I don't care about the money but I would like corporate to call me as ive never had this happen before.
Atmosphere: 1
Food: 1
Service: 4
great food just not enough employees so service is
Atmosphere: 3
Food: 4
Service: 4
Placed order online. The app doesn’t tell you delivery time until after you’ve placed the order. Said it was going to be two hours. There is no way to cancel online. I called the store and no one ever answered after multiple attempts. Worst customer service ever.
This location was absolutely dirty, there was 1 roll of tissue in the women's restroom. The trash cans ran over onto the floor. I should've taken pictures to show. Ran over toilets with splashed dried toilet paper on the wall behind the toilet. I moved the tissue to the "cleanest stall." I exited the restroom and saw an employee who I brought awareness to the restroom. The employee went into explaining why it was filthy, and that's when I made up my mind not to be there. On the way back to inform my neice what I had seen and to let's go somewhere else, I noticed the floors, bar, and tables were dirty to the point, I thought what's going on?! I have never seen such conditions in any restaurants as I saw there in Polaris!