Our chef Chul put on a great show and was super funny! Our table had a great time!
Sierra Petrosky
Chul was our chef and did amazing!
Sydney Ledbetter
Jeff was a great server from start to finish. Even when we came in an hour before close they were very accommodating and friendly. Hau prepared our food amazing was the best hibachi I have had ever.
Brianna
The food was bland for over 150 when we could go down the road for ten and we could leave happy instead of with stomach aches I know this is a chain but I am dissatisfied
Amy Bumpus
We had a birthday party with 6 people. All had a great time. Chul was great. Very friendly and really entertaining. Servers were great.
Wes Bumpus
Chef Chul was absolutely radiant extremely sweet tableside manner
Suzanne
Chef was very good & food was delicious. Service was a bit slow & server wasn't as attentive as expected-several people had to ask for refills, didn't clear the table as needed. Don't recall seeing an upcharge of $6 each for fried rice on the menu so this was frustrating.
Patti
The Polaris location was extremely short staffed on Saturday evening when we dined. Wait time were long, Check out machines not working and took 3 hours for dinner. Dishes were not removed timely and drinks were slow to get from the bar to the table. Everyone was doing the best they could under these circumstances but you really need more staffing. I won't be back for a long time due to many things like staffing, check out procedures, mixing our order up with another table, etc.
James
We had an awful experience. The service was terrible, we sat down at 7:30 and did not have a chef come out to our table until 9:15. We had dirty plates in front of us that we had to get switched out, and to top it all off 2 of us found hair in our food while we were eating. This is a terribly managed restaurant and we are deeply disappointed with our experience. Paying top dollar to go out to dinner for bottom shelf service, don't come here.
Darshini
Very horrible service. I already had a poor experience at the Cleveland location but attempted to give the Columbus location a try and service was the same. I won't be back.
Portion size has become much smaller and the price is higher for what you get. Slow chef and server wasn't good. Overall not very Japanese for a Japanese Steakhouse, showmanship of chef was not up to Benihana standards.
Frank
The food was delicious and the chef Josh was excellent. The complaint was a 7:30 reservation waiting an hour to be seated and waiting an hou and 15 minutes to have the chef arrive. No explanation at the beginning to explain the situation No discount on the meal or no apology from a manager which was disappointing. I'm going to skip this establishment as a choice for dinner.
Keisha
Extremely long wait even with reservation. Got seated 45 minutes after reservation. We waited about another 40-45 minutes for chef to arrive. The waiter provided 2 free appetizers be sure of the delay with chef. Chef was great. Very funny, energetic, and food was cook to perfection
Kim Collins
Jeremy, great bartender and server. First time here. Sat in bartender area. Great food. Fun, nice bartender Jeremy. We will come here again. Thanks Jeremy for your great service!
Our chef Chul put on a great show and was super funny! Our table had a great time!
Chul was our chef and did amazing!
Jeff was a great server from start to finish. Even when we came in an hour before close they were very accommodating and friendly. Hau prepared our food amazing was the best hibachi I have had ever.
The food was bland for over 150 when we could go down the road for ten and we could leave happy instead of with stomach aches I know this is a chain but I am dissatisfied
We had a birthday party with 6 people. All had a great time. Chul was great. Very friendly and really entertaining. Servers were great.
Chef Chul was absolutely radiant extremely sweet tableside manner
Chef was very good & food was delicious. Service was a bit slow & server wasn't as attentive as expected-several people had to ask for refills, didn't clear the table as needed. Don't recall seeing an upcharge of $6 each for fried rice on the menu so this was frustrating.
The Polaris location was extremely short staffed on Saturday evening when we dined. Wait time were long, Check out machines not working and took 3 hours for dinner. Dishes were not removed timely and drinks were slow to get from the bar to the table. Everyone was doing the best they could under these circumstances but you really need more staffing. I won't be back for a long time due to many things like staffing, check out procedures, mixing our order up with another table, etc.
We had an awful experience. The service was terrible, we sat down at 7:30 and did not have a chef come out to our table until 9:15. We had dirty plates in front of us that we had to get switched out, and to top it all off 2 of us found hair in our food while we were eating. This is a terribly managed restaurant and we are deeply disappointed with our experience. Paying top dollar to go out to dinner for bottom shelf service, don't come here.
Very horrible service. I already had a poor experience at the Cleveland location but attempted to give the Columbus location a try and service was the same. I won't be back.
Restaurantji Recommends
Portion size has become much smaller and the price is higher for what you get. Slow chef and server wasn't good. Overall not very Japanese for a Japanese Steakhouse, showmanship of chef was not up to Benihana standards.
The food was delicious and the chef Josh was excellent. The complaint was a 7:30 reservation waiting an hour to be seated and waiting an hou and 15 minutes to have the chef arrive. No explanation at the beginning to explain the situation No discount on the meal or no apology from a manager which was disappointing. I'm going to skip this establishment as a choice for dinner.
Extremely long wait even with reservation. Got seated 45 minutes after reservation. We waited about another 40-45 minutes for chef to arrive. The waiter provided 2 free appetizers be sure of the delay with chef. Chef was great. Very funny, energetic, and food was cook to perfection
Jeremy, great bartender and server. First time here. Sat in bartender area. Great food. Fun, nice bartender Jeremy. We will come here again. Thanks Jeremy for your great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Benihana Onion Soup, Yum Yum Sauce, Roll, Steak
Truly unique and wonderful experience. Excellent chefs and excellent food. Everyone very friendly and wow atmosphere.
Atmosphere: 5
Food: 5
Service: 5
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