This is very sad. Charleys makes very good cheesesteaks when they want to, but sadly, they no longer want to. The cheesesteaks I used to get from there used to have good portions and be a decent value. But now they have cut their portion sizes a great amount and are no longer a good place to eat. Worse, when I contacted them to let them know that portions on cheesesteaks and fries have been drastically smaller, they ignored my messages. I even sent them a final heartfelt 'goodbye' message and instead of having any decency to contact me back, they once again ignored me. It just isn't worth going there. There are many places to get a good cheesesteak, and places that will give you better portions of meat and fries, and who will not ignore you when you let them know they fell short. I can only assume they just don't care about their customers. I am no longer one of those. My favorite cheesesteak place happens to be a company who wants to rip off customers and doesn't care if they lose them. There are good companies who care. Do yourself a favor and go somepleace else.
Erica Lowe
Very rude staff Alex was very rude if I owned this restaurant and seen this we would have been gone Knoxville tn Walmart location
Jess Carmean
I love cheese steak and love this location as the employees are very nice and make a great sandwich! Hats off to the employees so cool and care about my likes and dislikes!! Love the sandwich and the employees they may be from a Latin country but they give it their đŻ customer service! Thanks so very much!
Atmosphere: 5
Food: 5
Service: 5
dixon carmona
Excellent food, top quality products. The attention is very good and they speak English and
Atmosphere: 5
Food: 5
Service: 5
kishore madugula
Chicken wings are good
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 6 PC Classic Wings and Fries
John Fums
The food is as expensive as all-get out; however, the employees are always a joy to interact with. They are angels. Pure souls with the kindest of hearts.
SERIOUSLY THOUGH, WHY PAPA GOTTA PAY $15 FOR A LARGE SUB WITH EXTRA STEAK? Yeah, I'm a bit on the heavier side, but I still want my sammich....I guess I'll keep forkin up the $15, for now.
Atmosphere: 5
Service: 5
Brian Benton
Absolutely love their cheesesteaks! Can't go wrong with Charley's! The employees are really friendly and quick with your order
Parking: It's tied in with other businesses so parking can be difficult at times to find
The General manager has an attitude problem. If I've ordered online and arrive to retrieve my meal, she has an issue with me checking the accuracy of my order. I was missing an item and after showing her that it was missing, she got upset and said she the GM and she knows they put it in that bag...I hadn't left and showed her the bag and the item was left out...a kind older gentleman cam over and handed me the missing item. The GM proceeds to say something in her language and raised her voice so I'm assuming it was unpleasant...it was certainly uncalled for. The food is alway delicious..the service ?
Atmosphere: 5
Food: 5
Service: 1
Minnette Noriega Koukal
I walk into the store and ask for large ultimate fries and large strawberry lemonade I always ask for the beef on the side as I paid extra for it on this occasion he said he had to ask his manager who is the same person who made it for me the last time and charges me for the meat she said she cannot do that to him so I said but why you did it the last time so I ask him to speak with her and she refuses to so when I ask him for her name she said she cannot give me her name so I said to the guy what your name and what your manager name he said he cannot do that either well I get my order and he did not give me the recipe which I had to ask for what rude customer service and I paid for a large fries and got a small. the manager was rude, refusing to talk with me as I have done this at every Charley's I have been to and always got charged for the meat. well the Charley Philly #02380 Wal-Mart S loop 288 need to learn how to handle customers issue and she as a manager need training and to train her associate on customer service. and to make it worst employee Hannah c name is on the recipe and it a man of Indian heritage who took my order so Charley's fix your manager in store on how to deal with customer problems.
I DO NOT RECOMMEND THIS CHARLEYS!!!!
the food is good. but the management and the service in the Charleys cheesesteak in St Augustine Florida in the Walmart is horrible! I was overcharged by more than $4 and their signs all over the place quoting the correct price. the manager was nowhere to be found so the cashier called her and they still refused to adjust my charge. there is no way to get in touch with corporate the phone number that I did find sounded like it was in China. she said that there was no corporate phone number. I think it's very serious matter when I restaurant cannot be contacted about one of their stores and their managers.
Adam âAdubclubâ Ward
When you tap to pay and miss the default 25% tip amount. I mean, how unethical can you be. This chain is supposed to be owned by a Christian?!!â Pay your employees more, not sneaking in tips we canât see. ? terrible!
Atmosphere: 3
Food: 5
Service: 5
Scott Dunn
Service was friendly and quick. My steak was overly salty but otherwise tasty. I've known this location for a number of years, and the decor is looking dated and worn. Time for a refresh.
Atmosphere: 3
Food: 4
Service: 5
Audra Johnson
Had an excellent experience today at Charleyâs due to Glen. He came around while we were eating and thanked us for coming in. He checked to make sure everything was good, hot and to our liking. How often does that happen at a fast casual place?! Super impressed. Took off 2 stars for atmosphere bc the bathroom isnât in great shape and smells. Kinda puts you off.
Atmosphere: 3
Food: 5
Service: 5
karla aguilar
The person at the cashier gives very bad service, he started arguing with a customer and he didn't give me what I asked for and he told me why he doesn't know how to listen, it was an unpleasant experience.
unprofessional & rude staff
This is very sad. Charleys makes very good cheesesteaks when they want to, but sadly, they no longer want to. The cheesesteaks I used to get from there used to have good portions and be a decent value. But now they have cut their portion sizes a great amount and are no longer a good place to eat. Worse, when I contacted them to let them know that portions on cheesesteaks and fries have been drastically smaller, they ignored my messages. I even sent them a final heartfelt 'goodbye' message and instead of having any decency to contact me back, they once again ignored me. It just isn't worth going there. There are many places to get a good cheesesteak, and places that will give you better portions of meat and fries, and who will not ignore you when you let them know they fell short. I can only assume they just don't care about their customers. I am no longer one of those. My favorite cheesesteak place happens to be a company who wants to rip off customers and doesn't care if they lose them. There are good companies who care. Do yourself a favor and go somepleace else.
Very rude staff Alex was very rude if I owned this restaurant and seen this we would have been gone Knoxville tn Walmart location
I love cheese steak and love this location as the employees are very nice and make a great sandwich! Hats off to the employees so cool and care about my likes and dislikes!! Love the sandwich and the employees they may be from a Latin country but they give it their đŻ customer service! Thanks so very much!
Atmosphere: 5
Food: 5
Service: 5
Excellent food, top quality products. The attention is very good and they speak English and
Atmosphere: 5
Food: 5
Service: 5
Chicken wings are good
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 6 PC Classic Wings and Fries
The food is as expensive as all-get out; however, the employees are always a joy to interact with. They are angels. Pure souls with the kindest of hearts.
SERIOUSLY THOUGH, WHY PAPA GOTTA PAY $15 FOR A LARGE SUB WITH EXTRA STEAK? Yeah, I'm a bit on the heavier side, but I still want my sammich....I guess I'll keep forkin up the $15, for now.
Atmosphere: 5
Service: 5
Absolutely love their cheesesteaks! Can't go wrong with Charley's! The employees are really friendly and quick with your order
Parking: It's tied in with other businesses so parking can be difficult at times to find
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Mozzarella Sticks, Louisiana Cajun Fries
The General manager has an attitude problem. If I've ordered online and arrive to retrieve my meal, she has an issue with me checking the accuracy of my order. I was missing an item and after showing her that it was missing, she got upset and said she the GM and she knows they put it in that bag...I hadn't left and showed her the bag and the item was left out...a kind older gentleman cam over and handed me the missing item. The GM proceeds to say something in her language and raised her voice so I'm assuming it was unpleasant...it was certainly uncalled for. The food is alway delicious..the service ?
Atmosphere: 5
Food: 5
Service: 1
I walk into the store and ask for large ultimate fries and large strawberry lemonade I always ask for the beef on the side as I paid extra for it on this occasion he said he had to ask his manager who is the same person who made it for me the last time and charges me for the meat she said she cannot do that to him so I said but why you did it the last time so I ask him to speak with her and she refuses to so when I ask him for her name she said she cannot give me her name so I said to the guy what your name and what your manager name he said he cannot do that either well I get my order and he did not give me the recipe which I had to ask for what rude customer service and I paid for a large fries and got a small. the manager was rude, refusing to talk with me as I have done this at every Charley's I have been to and always got charged for the meat. well the Charley Philly #02380 Wal-Mart S loop 288 need to learn how to handle customers issue and she as a manager need training and to train her associate on customer service. and to make it worst employee Hannah c name is on the recipe and it a man of Indian heritage who took my order so Charley's fix your manager in store on how to deal with customer problems.
Restaurantji Recommends
I DO NOT RECOMMEND THIS CHARLEYS!!!! the food is good. but the management and the service in the Charleys cheesesteak in St Augustine Florida in the Walmart is horrible! I was overcharged by more than $4 and their signs all over the place quoting the correct price. the manager was nowhere to be found so the cashier called her and they still refused to adjust my charge. there is no way to get in touch with corporate the phone number that I did find sounded like it was in China. she said that there was no corporate phone number. I think it's very serious matter when I restaurant cannot be contacted about one of their stores and their managers.
When you tap to pay and miss the default 25% tip amount. I mean, how unethical can you be. This chain is supposed to be owned by a Christian?!!â Pay your employees more, not sneaking in tips we canât see. ? terrible!
Atmosphere: 3
Food: 5
Service: 5
Service was friendly and quick. My steak was overly salty but otherwise tasty. I've known this location for a number of years, and the decor is looking dated and worn. Time for a refresh.
Atmosphere: 3
Food: 4
Service: 5
Had an excellent experience today at Charleyâs due to Glen. He came around while we were eating and thanked us for coming in. He checked to make sure everything was good, hot and to our liking. How often does that happen at a fast casual place?! Super impressed. Took off 2 stars for atmosphere bc the bathroom isnât in great shape and smells. Kinda puts you off.
Atmosphere: 3
Food: 5
Service: 5
The person at the cashier gives very bad service, he started arguing with a customer and he didn't give me what I asked for and he told me why he doesn't know how to listen, it was an unpleasant experience.
Atmosphere: 1
Food: 5
Service: 1
Loading...