never received my food as it was left outside the front door. driver never attempted to use my access code
Glenda T. Goodwitch
This is a horrific quality sandwich!
Wahid Sharaf
The worst sandwich I ever had dry all lettuce no meat. It is the worst. I end up, threw it in the garbage. don’t waste your money.
ZaToria Covington
I find a piece of hair in my food, called them to let them know and they gave me the run around. At first, they asked me my name and said they wrote it down, and that they could remake it, which i agreed I’ll pick it up the next day. I called to let them know I’ll be there to pick it up, and they swore up and down they had no clue who I was or what I was talking about. I asked for the manager and every time she wasn’t available. Bad customer service and they didn’t care at all. Not to mention, I spent 40 something dollars that day because my kids wanted to eat there as well. I haven’t eaten there since and I’m still mad about this situation because they lied!!!! I will NEVER eat there again!! This was the Bert Kouns store inside of the gas station in Shreveport, Louisiana
Judy Nolan Wiener
Absolutely horrible. Ground up beef, ordered no green peppers got home and loaded with them. Meat barely covered the bread. Won’t be back!
Adrian Carlos Ortega
Food was Delicious! went to the grand opening in Racine! y'all it's worth it.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
get some Today!
Damian Murphy
Well when I order a regular sub cheesesteak and it's no bigger than my wife's small cheesesteak that might be a problem. Plus they might learn how to cook the fries so they're not all. Soggy fries should be crispy which they were not. And if you're going to serve sweet tea, should they just not make it not watery?
bill cox
Service was very slow. It was freezing in the dining area. We had to listen to the horrible music that’s blasting in the room.There is plenty of room for improvement.
Josh Spicklestein
unprofessional & rude staff
John Kramer
This is very sad. Charleys makes very good cheesesteaks when they want to, but sadly, they no longer want to. The cheesesteaks I used to get from there used to have good portions and be a decent value. But now they have cut their portion sizes a great amount and are no longer a good place to eat. Worse, when I contacted them to let them know that portions on cheesesteaks and fries have been drastically smaller, they ignored my messages. I even sent them a final heartfelt 'goodbye' message and instead of having any decency to contact me back, they once again ignored me. It just isn't worth going there. There are many places to get a good cheesesteak, and places that will give you better portions of meat and fries, and who will not ignore you when you let them know they fell short. I can only assume they just don't care about their customers. I am no longer one of those. My favorite cheesesteak place happens to be a company who wants to rip off customers and doesn't care if they lose them. There are good companies who care. Do yourself a favor and go somepleace else.
Very rude staff Alex was very rude if I owned this restaurant and seen this we would have been gone Knoxville tn Walmart location
Jess Carmean
I love cheese steak and love this location as the employees are very nice and make a great sandwich! Hats off to the employees so cool and care about my likes and dislikes!! Love the sandwich and the employees they may be from a Latin country but they give it their 💯 customer service! Thanks so very much!
Atmosphere: 5
Food: 5
Service: 5
dixon carmona
Excellent food, top quality products. The attention is very good and they speak English and
Atmosphere: 5
Food: 5
Service: 5
kishore madugula
Chicken wings are good
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 6 PC Classic Wings and Fries
John Fums
The food is as expensive as all-get out; however, the employees are always a joy to interact with. They are angels. Pure souls with the kindest of hearts.
SERIOUSLY THOUGH, WHY PAPA GOTTA PAY $15 FOR A LARGE SUB WITH EXTRA STEAK? Yeah, I'm a bit on the heavier side, but I still want my sammich....I guess I'll keep forkin up the $15, for now.
never received my food as it was left outside the front door. driver never attempted to use my access code
This is a horrific quality sandwich!
The worst sandwich I ever had dry all lettuce no meat. It is the worst. I end up, threw it in the garbage. don’t waste your money.
I find a piece of hair in my food, called them to let them know and they gave me the run around. At first, they asked me my name and said they wrote it down, and that they could remake it, which i agreed I’ll pick it up the next day. I called to let them know I’ll be there to pick it up, and they swore up and down they had no clue who I was or what I was talking about. I asked for the manager and every time she wasn’t available. Bad customer service and they didn’t care at all. Not to mention, I spent 40 something dollars that day because my kids wanted to eat there as well. I haven’t eaten there since and I’m still mad about this situation because they lied!!!! I will NEVER eat there again!! This was the Bert Kouns store inside of the gas station in Shreveport, Louisiana
Absolutely horrible. Ground up beef, ordered no green peppers got home and loaded with them. Meat barely covered the bread. Won’t be back!
Food was Delicious! went to the grand opening in Racine! y'all it's worth it. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ get some Today!
Well when I order a regular sub cheesesteak and it's no bigger than my wife's small cheesesteak that might be a problem. Plus they might learn how to cook the fries so they're not all. Soggy fries should be crispy which they were not. And if you're going to serve sweet tea, should they just not make it not watery?
Service was very slow. It was freezing in the dining area. We had to listen to the horrible music that’s blasting in the room.There is plenty of room for improvement.
unprofessional & rude staff
This is very sad. Charleys makes very good cheesesteaks when they want to, but sadly, they no longer want to. The cheesesteaks I used to get from there used to have good portions and be a decent value. But now they have cut their portion sizes a great amount and are no longer a good place to eat. Worse, when I contacted them to let them know that portions on cheesesteaks and fries have been drastically smaller, they ignored my messages. I even sent them a final heartfelt 'goodbye' message and instead of having any decency to contact me back, they once again ignored me. It just isn't worth going there. There are many places to get a good cheesesteak, and places that will give you better portions of meat and fries, and who will not ignore you when you let them know they fell short. I can only assume they just don't care about their customers. I am no longer one of those. My favorite cheesesteak place happens to be a company who wants to rip off customers and doesn't care if they lose them. There are good companies who care. Do yourself a favor and go somepleace else.
Restaurantji Recommends
Very rude staff Alex was very rude if I owned this restaurant and seen this we would have been gone Knoxville tn Walmart location
I love cheese steak and love this location as the employees are very nice and make a great sandwich! Hats off to the employees so cool and care about my likes and dislikes!! Love the sandwich and the employees they may be from a Latin country but they give it their 💯 customer service! Thanks so very much!
Atmosphere: 5
Food: 5
Service: 5
Excellent food, top quality products. The attention is very good and they speak English and
Atmosphere: 5
Food: 5
Service: 5
Chicken wings are good
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 6 PC Classic Wings and Fries
The food is as expensive as all-get out; however, the employees are always a joy to interact with. They are angels. Pure souls with the kindest of hearts.
SERIOUSLY THOUGH, WHY PAPA GOTTA PAY $15 FOR A LARGE SUB WITH EXTRA STEAK? Yeah, I'm a bit on the heavier side, but I still want my sammich....I guess I'll keep forkin up the $15, for now.
Atmosphere: 5
Service: 5
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