I find a piece of hair in my food, called them to let them know and they gave me the run around. At first, they asked me my name and said they wrote it down, and that they could remake it, which i agreed I’ll pick it up the next day. I called to let them know I’ll be there to pick it up, and they swore up and down they had no clue who I was or what I was talking about. I asked for the manager and every time she wasn’t available. Bad customer service and they didn’t care at all. Not to mention, I spent 40 something dollars that day because my kids wanted to eat there as well. I haven’t eaten there since and I’m still mad about this situation because they lied!!!! I will NEVER eat there again!! This was the Bert Kouns store inside of the gas station in Shreveport, Louisiana
Judy Nolan Wiener
Absolutely horrible. Ground up beef, ordered no green peppers got home and loaded with them. Meat barely covered the bread. Won’t be back!
Adrian Carlos Ortega
Food was Delicious! went to the grand opening in Racine! y'all it's worth it.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
get some Today!
Damian Murphy
Well when I order a regular sub cheesesteak and it's no bigger than my wife's small cheesesteak that might be a problem. Plus they might learn how to cook the fries so they're not all. Soggy fries should be crispy which they were not. And if you're going to serve sweet tea, should they just not make it not watery?
bill cox
Service was very slow. It was freezing in the dining area. We had to listen to the horrible music that’s blasting in the room.There is plenty of room for improvement.
Josh Spicklestein
unprofessional & rude staff
John Kramer
This is very sad. Charleys makes very good cheesesteaks when they want to, but sadly, they no longer want to. The cheesesteaks I used to get from there used to have good portions and be a decent value. But now they have cut their portion sizes a great amount and are no longer a good place to eat. Worse, when I contacted them to let them know that portions on cheesesteaks and fries have been drastically smaller, they ignored my messages. I even sent them a final heartfelt 'goodbye' message and instead of having any decency to contact me back, they once again ignored me. It just isn't worth going there. There are many places to get a good cheesesteak, and places that will give you better portions of meat and fries, and who will not ignore you when you let them know they fell short. I can only assume they just don't care about their customers. I am no longer one of those. My favorite cheesesteak place happens to be a company who wants to rip off customers and doesn't care if they lose them. There are good companies who care. Do yourself a favor and go somepleace else.
Erica Lowe
Very rude staff Alex was very rude if I owned this restaurant and seen this we would have been gone Knoxville tn Walmart location
Jess Carmean
I love cheese steak and love this location as the employees are very nice and make a great sandwich! Hats off to the employees so cool and care about my likes and dislikes!! Love the sandwich and the employees they may be from a Latin country but they give it their 💯 customer service! Thanks so very much!
Atmosphere: 5
Food: 5
Service: 5
dixon carmona
Excellent food, top quality products. The attention is very good and they speak English and
The food is as expensive as all-get out; however, the employees are always a joy to interact with. They are angels. Pure souls with the kindest of hearts.
SERIOUSLY THOUGH, WHY PAPA GOTTA PAY $15 FOR A LARGE SUB WITH EXTRA STEAK? Yeah, I'm a bit on the heavier side, but I still want my sammich....I guess I'll keep forkin up the $15, for now.
Atmosphere: 5
Service: 5
Brian Benton
Absolutely love their cheesesteaks! Can't go wrong with Charley's! The employees are really friendly and quick with your order
Parking: It's tied in with other businesses so parking can be difficult at times to find
The General manager has an attitude problem. If I've ordered online and arrive to retrieve my meal, she has an issue with me checking the accuracy of my order. I was missing an item and after showing her that it was missing, she got upset and said she the GM and she knows they put it in that bag...I hadn't left and showed her the bag and the item was left out...a kind older gentleman cam over and handed me the missing item. The GM proceeds to say something in her language and raised her voice so I'm assuming it was unpleasant...it was certainly uncalled for. The food is alway delicious..the service ?
Atmosphere: 5
Food: 5
Service: 1
Minnette Noriega Koukal
I walk into the store and ask for large ultimate fries and large strawberry lemonade I always ask for the beef on the side as I paid extra for it on this occasion he said he had to ask his manager who is the same person who made it for me the last time and charges me for the meat she said she cannot do that to him so I said but why you did it the last time so I ask him to speak with her and she refuses to so when I ask him for her name she said she cannot give me her name so I said to the guy what your name and what your manager name he said he cannot do that either well I get my order and he did not give me the recipe which I had to ask for what rude customer service and I paid for a large fries and got a small. the manager was rude, refusing to talk with me as I have done this at every Charley's I have been to and always got charged for the meat. well the Charley Philly #02380 Wal-Mart S loop 288 need to learn how to handle customers issue and she as a manager need training and to train her associate on customer service. and to make it worst employee Hannah c name is on the recipe and it a man of Indian heritage who took my order so Charley's fix your manager in store on how to deal with customer problems.
I find a piece of hair in my food, called them to let them know and they gave me the run around. At first, they asked me my name and said they wrote it down, and that they could remake it, which i agreed I’ll pick it up the next day. I called to let them know I’ll be there to pick it up, and they swore up and down they had no clue who I was or what I was talking about. I asked for the manager and every time she wasn’t available. Bad customer service and they didn’t care at all. Not to mention, I spent 40 something dollars that day because my kids wanted to eat there as well. I haven’t eaten there since and I’m still mad about this situation because they lied!!!! I will NEVER eat there again!! This was the Bert Kouns store inside of the gas station in Shreveport, Louisiana
Absolutely horrible. Ground up beef, ordered no green peppers got home and loaded with them. Meat barely covered the bread. Won’t be back!
Food was Delicious! went to the grand opening in Racine! y'all it's worth it. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ get some Today!
Well when I order a regular sub cheesesteak and it's no bigger than my wife's small cheesesteak that might be a problem. Plus they might learn how to cook the fries so they're not all. Soggy fries should be crispy which they were not. And if you're going to serve sweet tea, should they just not make it not watery?
Service was very slow. It was freezing in the dining area. We had to listen to the horrible music that’s blasting in the room.There is plenty of room for improvement.
unprofessional & rude staff
This is very sad. Charleys makes very good cheesesteaks when they want to, but sadly, they no longer want to. The cheesesteaks I used to get from there used to have good portions and be a decent value. But now they have cut their portion sizes a great amount and are no longer a good place to eat. Worse, when I contacted them to let them know that portions on cheesesteaks and fries have been drastically smaller, they ignored my messages. I even sent them a final heartfelt 'goodbye' message and instead of having any decency to contact me back, they once again ignored me. It just isn't worth going there. There are many places to get a good cheesesteak, and places that will give you better portions of meat and fries, and who will not ignore you when you let them know they fell short. I can only assume they just don't care about their customers. I am no longer one of those. My favorite cheesesteak place happens to be a company who wants to rip off customers and doesn't care if they lose them. There are good companies who care. Do yourself a favor and go somepleace else.
Very rude staff Alex was very rude if I owned this restaurant and seen this we would have been gone Knoxville tn Walmart location
I love cheese steak and love this location as the employees are very nice and make a great sandwich! Hats off to the employees so cool and care about my likes and dislikes!! Love the sandwich and the employees they may be from a Latin country but they give it their 💯 customer service! Thanks so very much!
Atmosphere: 5
Food: 5
Service: 5
Excellent food, top quality products. The attention is very good and they speak English and
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chicken wings are good
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 6 PC Classic Wings and Fries
The food is as expensive as all-get out; however, the employees are always a joy to interact with. They are angels. Pure souls with the kindest of hearts.
SERIOUSLY THOUGH, WHY PAPA GOTTA PAY $15 FOR A LARGE SUB WITH EXTRA STEAK? Yeah, I'm a bit on the heavier side, but I still want my sammich....I guess I'll keep forkin up the $15, for now.
Atmosphere: 5
Service: 5
Absolutely love their cheesesteaks! Can't go wrong with Charley's! The employees are really friendly and quick with your order
Parking: It's tied in with other businesses so parking can be difficult at times to find
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Mozzarella Sticks, Louisiana Cajun Fries
The General manager has an attitude problem. If I've ordered online and arrive to retrieve my meal, she has an issue with me checking the accuracy of my order. I was missing an item and after showing her that it was missing, she got upset and said she the GM and she knows they put it in that bag...I hadn't left and showed her the bag and the item was left out...a kind older gentleman cam over and handed me the missing item. The GM proceeds to say something in her language and raised her voice so I'm assuming it was unpleasant...it was certainly uncalled for. The food is alway delicious..the service ?
Atmosphere: 5
Food: 5
Service: 1
I walk into the store and ask for large ultimate fries and large strawberry lemonade I always ask for the beef on the side as I paid extra for it on this occasion he said he had to ask his manager who is the same person who made it for me the last time and charges me for the meat she said she cannot do that to him so I said but why you did it the last time so I ask him to speak with her and she refuses to so when I ask him for her name she said she cannot give me her name so I said to the guy what your name and what your manager name he said he cannot do that either well I get my order and he did not give me the recipe which I had to ask for what rude customer service and I paid for a large fries and got a small. the manager was rude, refusing to talk with me as I have done this at every Charley's I have been to and always got charged for the meat. well the Charley Philly #02380 Wal-Mart S loop 288 need to learn how to handle customers issue and she as a manager need training and to train her associate on customer service. and to make it worst employee Hannah c name is on the recipe and it a man of Indian heritage who took my order so Charley's fix your manager in store on how to deal with customer problems.
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