La comida es buena pero son demasiado de lentos 30 min esperando mi orden... ll
Melisa Blankenship
Terrible. DO NOT USE THE APP!!! We’ve been charged twice now while the app says the card was declined. Absolutely no way to get ahold of customer support. Idc how small of an amount it is, there’s a lawsuit coming.
Maria Burgos
Son rápido y buenos sándwiches
Samantha Meyer
Super basic. I could probably make a more flavorful philly at home. Hardly any cheese on the ultimate fries, the boneless buffalo wings were Papa John style if you know what i mean. I dont want to be rude but i was not impressed at all. Which is a bummer because I spent $50. 🤷🏻♀️
Sherry Bradford Guthrie
The one in Monroe is the best. Always great food and great service. Definitely recommend and I will definitely be going back.
Joseph Lavigne
Great food great staff and great atmosphere. Must go .
Atmosphere: 5
Food: 5
Service: 5
Jenna Silverayne
never received my food as it was left outside the front door. driver never attempted to use my access code
Glenda T. Goodwitch
This is a horrific quality sandwich!
Wahid Sharaf
The worst sandwich I ever had dry all lettuce no meat. It is the worst. I end up, threw it in the garbage. don’t waste your money.
I had an amazing experience at Charley's Philly Steaks recently! I ordered the Nashville chicken Hot Cheeses, and it was absolutely delicious—full of flavor and cooked to perfection. What truly made my visit special was the exceptional service from Alejandra, Thai, and Marlin. Despite the busy atmosphere, they worked hard with a great attitude, making sure every customer felt valued. The establishment was clean and well-maintained, which added to the overall positive vibe. I’ll definitely be returning and highly recommend this place for anyone looking for great food and friendly service! Visit time 7/18/25. 3:00pm
Atmosphere: 5
Food: 5
Service: 5
Bethany Strickler
I love it
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheese Fries
Kenny Wellendorf
Maybe not close at 9 when you shouldn't, poor service every time but it is prob the family business, if you are the owner b aware your employees need changed
ZaToria Covington
I find a piece of hair in my food, called them to let them know and they gave me the run around. At first, they asked me my name and said they wrote it down, and that they could remake it, which i agreed I’ll pick it up the next day. I called to let them know I’ll be there to pick it up, and they swore up and down they had no clue who I was or what I was talking about. I asked for the manager and every time she wasn’t available. Bad customer service and they didn’t care at all. Not to mention, I spent 40 something dollars that day because my kids wanted to eat there as well. I haven’t eaten there since and I’m still mad about this situation because they lied!!!! I will NEVER eat there again!! This was the Bert Kouns store inside of the gas station in Shreveport, Louisiana
Judy Nolan Wiener
Absolutely horrible. Ground up beef, ordered no green peppers got home and loaded with them. Meat barely covered the bread. Won’t be back!
Rotten food. No response from corporate.
La comida es buena pero son demasiado de lentos 30 min esperando mi orden... ll
Terrible. DO NOT USE THE APP!!! We’ve been charged twice now while the app says the card was declined. Absolutely no way to get ahold of customer support. Idc how small of an amount it is, there’s a lawsuit coming.
Son rápido y buenos sándwiches
Super basic. I could probably make a more flavorful philly at home. Hardly any cheese on the ultimate fries, the boneless buffalo wings were Papa John style if you know what i mean. I dont want to be rude but i was not impressed at all. Which is a bummer because I spent $50. 🤷🏻♀️
The one in Monroe is the best. Always great food and great service. Definitely recommend and I will definitely be going back.
Great food great staff and great atmosphere. Must go .
Atmosphere: 5
Food: 5
Service: 5
never received my food as it was left outside the front door. driver never attempted to use my access code
This is a horrific quality sandwich!
The worst sandwich I ever had dry all lettuce no meat. It is the worst. I end up, threw it in the garbage. don’t waste your money.
Restaurantji Recommends
I had an amazing experience at Charley's Philly Steaks recently! I ordered the Nashville chicken Hot Cheeses, and it was absolutely delicious—full of flavor and cooked to perfection. What truly made my visit special was the exceptional service from Alejandra, Thai, and Marlin. Despite the busy atmosphere, they worked hard with a great attitude, making sure every customer felt valued. The establishment was clean and well-maintained, which added to the overall positive vibe. I’ll definitely be returning and highly recommend this place for anyone looking for great food and friendly service! Visit time 7/18/25. 3:00pm
Atmosphere: 5
Food: 5
Service: 5
I love it
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheese Fries
Maybe not close at 9 when you shouldn't, poor service every time but it is prob the family business, if you are the owner b aware your employees need changed
I find a piece of hair in my food, called them to let them know and they gave me the run around. At first, they asked me my name and said they wrote it down, and that they could remake it, which i agreed I’ll pick it up the next day. I called to let them know I’ll be there to pick it up, and they swore up and down they had no clue who I was or what I was talking about. I asked for the manager and every time she wasn’t available. Bad customer service and they didn’t care at all. Not to mention, I spent 40 something dollars that day because my kids wanted to eat there as well. I haven’t eaten there since and I’m still mad about this situation because they lied!!!! I will NEVER eat there again!! This was the Bert Kouns store inside of the gas station in Shreveport, Louisiana
Absolutely horrible. Ground up beef, ordered no green peppers got home and loaded with them. Meat barely covered the bread. Won’t be back!
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