I ordered food for lunch from this location, and had it delivered. The order was wrong, the meat was fatty. I was given black beans instead of the fajita vegetables. A tiny amount of salsa. Very disappointed.
Bryn Shoda
This wasn't the worst chipotle experience I've had, but it will certainly be my last. Their terrible customer service AI was no help after we wasted over an hours waiting on an order only for it to be cancelled with zero explanation. Eat local, at least they'll answer the phone.
Atmosphere: 1
Food: 1
Service: 1
W
Ordered through their website for delivery. A full half hour after the original estimated delivery time the order was cancelled, no explanation and no real customer service. DO NOT ORDER DELIVERY.
Service: 1
Eaglefan
Forgot my burrito in my doordash order, even though it said it in the receipt
Atmosphere: 1
Food: 1
Service: 1
Joel Brandon
I was shaking racked with a fever and chills and just wanted to grab a quick burrito from close by. They locked the door fifteen minutes early, only willing to serve me if I was DoorDash. It takes five minutes to make the burrito. I already hated this place from the attitude, “Hey, how’s it going? What do YOU want?” The amount of pain I went through shaking with a fever just trying to use the restaurant only to be turned away because they wanted to close early. Let it be known it’s not the employees fault clearly management has made their working conditions so unfair, unpleasant that the employees actively hate the environment. Terrible.
Service: 1
Kelly
They are always low on fajitas, not enough prep, and there's always cops lurking around.
Corey Sears
I’ve had raw rice in my burrito 3 times. Just never again. Trust me and go to brewery district location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito
Abigail Demetriades
Literally never order from a food delivery app from this store. They will give you old food and leave out half of your ingredients and sides.
Atmosphere: 1
Food: 1
Service: 1
Nene Dieye
the fajitas are never cut or cooked properly. i don’t know what lazy worker they have doing they cutting but please get somebody else to do it, it’s getting ridiculous.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chips
Codie Garee
One of the better Chipotles in Columbus. Staff is friendly and they keep the place pretty clean. The line also moves pretty quick as compared to the one on campus further up high street and the one near Nationwide.
Parking: There's a parking lot behind the building off 2nd. It's shared and there's only a few free spots for Chipotle. Otherwise you have to pay for on street parking.
Kid-friendliness: It's a friendly atmosphere but can get rather busy sometimes, so keep the kiddos close, but even the homeless are kind and aren't weirdos, so you don't gotta worry too much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice Bowl with Steak, Steak, Chips, Quesadilla, Tortilla on the Side
Don’t even waste your time, RUDE messed up my bowl and wouldn’t even meet in the middle to compromise on their wrong doing. Called the store the GM had a nasty attitude .. all around just dissatisfied and disappointed. Need to work on their professionalism.
Atmosphere: 1
Food: 1
Service: 1
Robert Soto
I’m not the type of person to leave reviews , nor complain outwardly for the world to hear about it. But this cannot go unsaid.
I go to this chipotle specifically, because the other two near campus always have bad rice, whether it’s too hard or unsalted, or too mushy. Or the steak lacks flavor or something.
Today , the rice was bad, it was clumpy , unsalted, and overall flavorless. The steak was off too, less flavor today, kinda chewy. And I know it was different because I go to this chipotle weekly. I called the chipotle to speak to the manager to complain.
The manager (didn’t get a name, I know it was a woman) said “I cannot accept this review” and stated that her steak and rice were perfectly cooked today.
If I would’ve gotten a “we’re sorry to hear about your experience “ etc…. Something that equates to average customer service experience then I wouldn’t be rating this place a 1 star. But she straight up told me , that I was wrong, and honestly made feel bad for calling in. Now I have to write this review hoping that the chipotle I have gone too consistently for the past 2 months, doesn’t have unflavored steak or rice, or horrible customer service like the one I experienced today.
Kyle Erbland
This Chipotle never disappoints; I consistently receive great bowls here even when ordering pickup through the app.
I ordered food for lunch from this location, and had it delivered. The order was wrong, the meat was fatty. I was given black beans instead of the fajita vegetables. A tiny amount of salsa. Very disappointed.
This wasn't the worst chipotle experience I've had, but it will certainly be my last. Their terrible customer service AI was no help after we wasted over an hours waiting on an order only for it to be cancelled with zero explanation. Eat local, at least they'll answer the phone.
Atmosphere: 1
Food: 1
Service: 1
Ordered through their website for delivery. A full half hour after the original estimated delivery time the order was cancelled, no explanation and no real customer service. DO NOT ORDER DELIVERY.
Service: 1
Forgot my burrito in my doordash order, even though it said it in the receipt
Atmosphere: 1
Food: 1
Service: 1
I was shaking racked with a fever and chills and just wanted to grab a quick burrito from close by. They locked the door fifteen minutes early, only willing to serve me if I was DoorDash. It takes five minutes to make the burrito. I already hated this place from the attitude, “Hey, how’s it going? What do YOU want?” The amount of pain I went through shaking with a fever just trying to use the restaurant only to be turned away because they wanted to close early. Let it be known it’s not the employees fault clearly management has made their working conditions so unfair, unpleasant that the employees actively hate the environment. Terrible.
Service: 1
They are always low on fajitas, not enough prep, and there's always cops lurking around.
I’ve had raw rice in my burrito 3 times. Just never again. Trust me and go to brewery district location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito
Literally never order from a food delivery app from this store. They will give you old food and leave out half of your ingredients and sides.
Atmosphere: 1
Food: 1
Service: 1
the fajitas are never cut or cooked properly. i don’t know what lazy worker they have doing they cutting but please get somebody else to do it, it’s getting ridiculous.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chips
One of the better Chipotles in Columbus. Staff is friendly and they keep the place pretty clean. The line also moves pretty quick as compared to the one on campus further up high street and the one near Nationwide.
Parking: There's a parking lot behind the building off 2nd. It's shared and there's only a few free spots for Chipotle. Otherwise you have to pay for on street parking.
Kid-friendliness: It's a friendly atmosphere but can get rather busy sometimes, so keep the kiddos close, but even the homeless are kind and aren't weirdos, so you don't gotta worry too much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice Bowl with Steak, Steak, Chips, Quesadilla, Tortilla on the Side
Restaurantji Recommends
Don’t even waste your time, RUDE messed up my bowl and wouldn’t even meet in the middle to compromise on their wrong doing. Called the store the GM had a nasty attitude .. all around just dissatisfied and disappointed. Need to work on their professionalism.
Atmosphere: 1
Food: 1
Service: 1
I’m not the type of person to leave reviews , nor complain outwardly for the world to hear about it. But this cannot go unsaid.
I go to this chipotle specifically, because the other two near campus always have bad rice, whether it’s too hard or unsalted, or too mushy. Or the steak lacks flavor or something.
Today , the rice was bad, it was clumpy , unsalted, and overall flavorless. The steak was off too, less flavor today, kinda chewy. And I know it was different because I go to this chipotle weekly. I called the chipotle to speak to the manager to complain.
The manager (didn’t get a name, I know it was a woman) said “I cannot accept this review” and stated that her steak and rice were perfectly cooked today.
If I would’ve gotten a “we’re sorry to hear about your experience “ etc…. Something that equates to average customer service experience then I wouldn’t be rating this place a 1 star. But she straight up told me , that I was wrong, and honestly made feel bad for calling in. Now I have to write this review hoping that the chipotle I have gone too consistently for the past 2 months, doesn’t have unflavored steak or rice, or horrible customer service like the one I experienced today.
This Chipotle never disappoints; I consistently receive great bowls here even when ordering pickup through the app.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Quesadilla, Burrito
Constant cancellation of app orders
This location is awful
Atmosphere: 1
Food: 3
Service: 1
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