Terrible experience at this Dairy Queen (2530 Bethel Rd, Columbus). A sandwich was made incorrectly, and staff refused to remake or refund it, insisting no mistakes were made. They also took the sandwich from the child and refused to return it. The manager escalated the situation by yelling and then called the police when I raised my voice. A child with us was in tears, afraid she was going to jail. Thankfully, the officer was kind and reassuring, but the emotional impact was real.
To make matters worse, when we tried to fill out the survey on our receipt, it had already been completed—likely by someone at the store. Completely unprofessional from start to finish. Not a place I’d recommend, especially for families.
Atmosphere: 1
Food: 1
Service: 1
Ms. KC
Totally did not get my order right and repeated it four times
Atmosphere: 5
Food: 3
Service: 3
Victoria Austin
Delicious ice cream I came here for the new crunchin' cookie dip and I got it in a parfait. It was delicious! They have really good ice cream here, I just wish they would flip the blizzards when they serve you like some locations do.
Food: 4
Sue Jones
Drive thru is quick and accurate. Best hot fudge sundae around !
Atmosphere: 5
Food: 5
Service: 5
Linda ViF
I went there yesterday and had the best experience. Food was fresh, the best hamburgers I’ve had at a Dairy Queen. Blizzards were amazing and the staff is super friendly. You can tell they like their job. It is farther away from our home, but we will drive to this location from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Cheeseburger, Ice Cream Cake
Ben Weichers
They are under new ownership. We met the new owner and he is super nice! Plus he accepts coupons!!! Food was fresh and store was clean. Definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Jasmine Hanes
Go to a different Dairy Queen. This one has the WORST blizzards. It's like they're afraid to use the proper amounts and the ice cream has a weird after taste.
Atmosphere: 2
Food: 1
Service: 2
Nate Blazek
New staff has improved everything. I avoided this place for months after seeing previous reviews, but when I got lunch there last week everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
James Furrow
Rude to customers ordering food thru the drive thru. Would recommend finding another DQ with better people serving the community.
Laura Shoemaker
I ordered 6 ice creams. Order was made quickly and accurately. Staff are friendly and efficient
The new staff is amazing good is so much better now!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Banana Split, Original Cheeseburger
Mark Henderson
I got an ice cream cake for my wife's birthday and they offered to put Happy Birthday and her name on it. Which I took them up on. Matthew was awesome and the 2 young ladies that did the cake were too. My new go to.
Shanna Owens
We were at the driver thru window for 20 minutes very slow food was fine though
Atmosphere: 3
Food: 3
Service: 3
N BAR
A family member loves DQ birthday cakes and this location had plenty from which to choose. Troy added a custom happy birthday message on top and it's great. We were in & out in under 10 minutes and received terrific service.
Atmosphere: 5
Food: 5
Service: 5
Tim Voss
As always, good but not great. Employees seem as interested in talking to each other as working.
Terrible experience at this Dairy Queen (2530 Bethel Rd, Columbus). A sandwich was made incorrectly, and staff refused to remake or refund it, insisting no mistakes were made. They also took the sandwich from the child and refused to return it. The manager escalated the situation by yelling and then called the police when I raised my voice. A child with us was in tears, afraid she was going to jail. Thankfully, the officer was kind and reassuring, but the emotional impact was real.
To make matters worse, when we tried to fill out the survey on our receipt, it had already been completed—likely by someone at the store. Completely unprofessional from start to finish. Not a place I’d recommend, especially for families.
Atmosphere: 1
Food: 1
Service: 1
Totally did not get my order right and repeated it four times
Atmosphere: 5
Food: 3
Service: 3
Delicious ice cream I came here for the new crunchin' cookie dip and I got it in a parfait. It was delicious! They have really good ice cream here, I just wish they would flip the blizzards when they serve you like some locations do.
Food: 4
Drive thru is quick and accurate. Best hot fudge sundae around !
Atmosphere: 5
Food: 5
Service: 5
I went there yesterday and had the best experience. Food was fresh, the best hamburgers I’ve had at a Dairy Queen. Blizzards were amazing and the staff is super friendly. You can tell they like their job. It is farther away from our home, but we will drive to this location from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Cheeseburger, Ice Cream Cake
They are under new ownership. We met the new owner and he is super nice! Plus he accepts coupons!!! Food was fresh and store was clean. Definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Go to a different Dairy Queen. This one has the WORST blizzards. It's like they're afraid to use the proper amounts and the ice cream has a weird after taste.
Atmosphere: 2
Food: 1
Service: 2
New staff has improved everything. I avoided this place for months after seeing previous reviews, but when I got lunch there last week everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
Rude to customers ordering food thru the drive thru. Would recommend finding another DQ with better people serving the community.
I ordered 6 ice creams. Order was made quickly and accurately. Staff are friendly and efficient
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The new staff is amazing good is so much better now!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Banana Split, Original Cheeseburger
I got an ice cream cake for my wife's birthday and they offered to put Happy Birthday and her name on it. Which I took them up on. Matthew was awesome and the 2 young ladies that did the cake were too. My new go to.
We were at the driver thru window for 20 minutes very slow food was fine though
Atmosphere: 3
Food: 3
Service: 3
A family member loves DQ birthday cakes and this location had plenty from which to choose. Troy added a custom happy birthday message on top and it's great. We were in & out in under 10 minutes and received terrific service.
Atmosphere: 5
Food: 5
Service: 5
As always, good but not great. Employees seem as interested in talking to each other as working.
Atmosphere: 4
Food: 4
Service: 3
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