Donatos Pizza

280 S Grant Ave, Columbus
(614) 464-2500

Recent Reviews

Jubilee Witte

Pizza showed up an hour late. “Customer service” is based out of country and not handled directly by business. “Drivers” are hired by Delivery Apps, disappointing.

Food: 5

Service: 2

Recommended dishes: Hot Honey Pepperoni Pizza

Michael Lackey

Didn't want to deliver, RECEIVED from grant Last Friday Tuesday April9 Refused to Deliver Today. GOOD LUCK WITH THE ANTEBELLUM JANE ?

DMarte Williams

As I’m sitting on this phone awaiting for a manager for now the 3rd time . I decided to write a review while I wait . It’s been over a month now and I’ve still have not received my 30$ refund. I came march 8th and got some pizza for kids I had over . The pizza was not even done because the of how many toppings it had. The dough wasn’t done . So I called for a refund . The manager insisted that she refunded me but all she did was cancel the order . 2 weeks later still non refund . So I calls back with the same description and the manager remembered me because she took the order. She again tells me it was taken care of. Now here we are a month later still nothing. When I call they hang up. So now I’m a drive all that there because they WILL BE GIVING ME MY 30$ . Service was HORRIBLE and I’ll never ever come here AGAIN the manager sucks

Atmosphere: 1

Food: 1

Service: 1

Natali

The entrance to this donatos is a little odd, all my pizza was burnt, tried to call but no one answered.

Atmosphere: 4

Food: 2

Service: 4

Joshua Anderson

WHERE ARE MY PEPPERONIS??? And why is there extra cheese on my pizza, should have known not to order from this store and I never will again.

Marco Chavez

Store hours are not reliable. They will not let you in even of the store hours say it’s open.

Jayline Monroe

Today was an amazing visit, considering I messed up our orders. They provided excellent customer service and was very friendly. Food was hot and great. Great job!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Medium Hot Chicken, Mariachi

lakia jones

Fast and easy ordering and easy pickup with a drive thru windowVegetarian options: That had gluten free and veggie options with cauliflower crusts

Atmosphere: 4

Food: 5

Service: 5

Nathan Naylor

Been waiting in the drive thru for 20 minutes. Been at the window for 10 and haven’t even been acknowledged. Don’t recommend ordering from here.

Service: 1

Abdullah Jones

I paid $6 for this Caprese salad. I’m not happy at all with the amount this is truly a rip off.

Atmosphere: 4

Food: 1

Service: 5

Andrew Guthrie

Although we didn't get the correct pizza when it came out, they quickly corrected the issue. Pizza and service was fantastic.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Michael Jones

I've had a couple of different experiencesThis one was excellent. Ordered online, arrived at the drive-thru. I was greeted with a pleasant smile & demeanor, everything including food was on point. Truly appreciated the very crisp vegetables.

Food: 5

Service: 5

Recommended dishes: Large 14 Pizza

Clara Cañada

Ordered for delivery a large To The Edge pepperoni with extra pepperoni.It was Luke warm and certainly not to the edge pepperonis or extra.Home delivery sucks.Should have went in for pickup ☹️

Food: 2

Kevin Patel

Worst customer service experience and if they cannot make that many orders during Christmas Eve’s then please stop taking orders beforehand.

Atmosphere: 1

Service: 1

Recommended dishes: Pepperoni Pizza

Linda Chav

I ordered a founders favorite large with 10 piece wings and Pepsi paid off my debut card. Called them repeatedly wanting my card credited for food that never was delivered. They used door dash driver who reported my food had been left. I SPECIFICALLYTOLD THE MAN WHO TOOK MY ORDER TO HAVE THE DELIVERY DRIVER TO COME UP ON MY PORCHAND KNOCK ON THE DOOR AND HAND IT YO MR. NEVER HAPPENED. ORDER FOR 536 lilley.chavis name I want my card credited for yhe $40that was taken out of my account on Dec.3rd

Atmosphere: 3

Food: 2

Service: 2

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