Great place, and karaoke Sundays (Black Brick bar at Donatos)
Atmosphere: 5
Food: 5
Service: 5
Mollie Ayars
I have gotten pizza here twice, the first time it took 20 minutes for someone to even come to the front desk and ask what our order name was (obviously the food was freezing by the time we got it) and the second time, my pizza was completely uncooked. The cheese literally was unmelted and the pizza dough was still.. well, dough. I don’t recommend this place or their employees. Bad service=bad food.
Atmosphere: 1
Food: 1
Service: 1
Missdanadarlingg
Mistakes happen, I was delivered the wrong order. It’s been a long day but thankful Tim, Friday night manager was able get that replaced as quick as possible.
Food: 5
Service: 4
Ciera Nelson
Every time I order from this location it is a great experience. The manger Kyle is wonderful, very pleasant and kind . Service is always wonderful and food is always perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Christopher Wygum
Can't order here any longer because the website and phone AI are too janky to take a correct order.
Atmosphere: 2
Food: 3
Service: 1
Ayana Wilson
So I've tried to hold my tongue because I try to support local as much as possible. But the customer service at the Donatos in the Short North at 1st and High is absolutely deplorable. I live and work about a block and a half from Donatos and so I usually pre-order a pizza to pick up after work for ease. Several times, and I mean about as many times as they do, my pizza is always late being made. I have even spoken with the owner there one day who lamented that I should not have had to wait an additional 10 minutes for a pizza that I had ordered 3 hours before to be picked up at a certain time. The most offensive part though is that there is never anyone at the pickup window. More often than not when I go to pick up my pizza, I have to bang on the window and wait several minutes for anybody to pay attention. It happened again today. And the way that girl rolled her eyes at me, like how dare I insist that she do her job after my pizza was 12 minutes late to be picked up because there was simply nobody there to help me, I have made a choice and a resolution. In 2025, I will be valuing myself as a customer. And I will only be going to places who will value me as a customer as well. Donatos's motto that every piece is important is apparently not true. Because the piece called customer service is obviously not important to you. So I will take my business elsewhere. Let's be honest, there are no shortage of pizza joints in our beautiful city. An amendment: the cold pizza not even cut through all the way. So that meant, I just had one big mass of cheese and toppings that when I attempted to try to cut through the slice marks with my butcher's knife, the crust was so soggy it made everything a mess. I had to take the pizza back because I was not going to eat pizza that made me cry. The manager then, after I returned it and did not particularly feel gracious after everything that it happened resulting in my not eating pizza for lunch today, decided to argue with me. I simply pointed out that every time I came out to that place the pizza is wrong and/or late. And that he should maybe read this review. I hope this is helpful to you.
Atmosphere: 1
Food: 2
Service: 1
lafoe mali
There’s nobody working here the wait time is ridiculous and my order was messed up on more than one occasion. So it’s a no go for me!
Atmosphere: 5
Food: 2
Service: 1
Renee Moorer
My husband was manager at Donatos & man I can't my serious cheese had 1 layer of cheese.😡😡 when should of had 3 types of cheese! Cheese was so then you could see sauce & crust smh. & peperoni was not edge to edge. Done with Donatos for a while, se you in 6mths or a year. 😔 part we had been ordering 5 times a month. 👋 👋
The WORSE customer service I have experienced in a long time. The staff comes out of the kitchen telling a group of customers that they are busy and there is NO food ready and it will be a long time until it is done. The Staff was very rude.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Gene B
Cancelled my Uber Eats order after 20 minutes even though they’re open for 2 more hours.
Alerts
won’t let customers use the restroom? interesting method
Great pizza!
Atmosphere: 5
Food: 5
Service: 5
Gave my pizza away. Twice. 🙄
Atmosphere: 1
Food: 1
Service: 1
Great place, and karaoke Sundays (Black Brick bar at Donatos)
Atmosphere: 5
Food: 5
Service: 5
I have gotten pizza here twice, the first time it took 20 minutes for someone to even come to the front desk and ask what our order name was (obviously the food was freezing by the time we got it) and the second time, my pizza was completely uncooked. The cheese literally was unmelted and the pizza dough was still.. well, dough. I don’t recommend this place or their employees. Bad service=bad food.
Atmosphere: 1
Food: 1
Service: 1
Mistakes happen, I was delivered the wrong order. It’s been a long day but thankful Tim, Friday night manager was able get that replaced as quick as possible.
Food: 5
Service: 4
Every time I order from this location it is a great experience. The manger Kyle is wonderful, very pleasant and kind . Service is always wonderful and food is always perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Can't order here any longer because the website and phone AI are too janky to take a correct order.
Atmosphere: 2
Food: 3
Service: 1
So I've tried to hold my tongue because I try to support local as much as possible. But the customer service at the Donatos in the Short North at 1st and High is absolutely deplorable.
I live and work about a block and a half from Donatos and so I usually pre-order a pizza to pick up after work for ease. Several times, and I mean about as many times as they do, my pizza is always late being made. I have even spoken with the owner there one day who lamented that I should not have had to wait an additional 10 minutes for a pizza that I had ordered 3 hours before to be picked up at a certain time.
The most offensive part though is that there is never anyone at the pickup window. More often than not when I go to pick up my pizza, I have to bang on the window and wait several minutes for anybody to pay attention. It happened again today. And the way that girl rolled her eyes at me, like how dare I insist that she do her job after my pizza was 12 minutes late to be picked up because there was simply nobody there to help me, I have made a choice and a resolution.
In 2025, I will be valuing myself as a customer. And I will only be going to places who will value me as a customer as well. Donatos's motto that every piece is important is apparently not true. Because the piece called customer service is obviously not important to you. So I will take my business elsewhere. Let's be honest, there are no shortage of pizza joints in our beautiful city.
An amendment: the cold pizza not even cut through all the way. So that meant, I just had one big mass of cheese and toppings that when I attempted to try to cut through the slice marks with my butcher's knife, the crust was so soggy it made everything a mess. I had to take the pizza back because I was not going to eat pizza that made me cry.
The manager then, after I returned it and did not particularly feel gracious after everything that it happened resulting in my not eating pizza for lunch today, decided to argue with me. I simply pointed out that every time I came out to that place the pizza is wrong and/or late. And that he should maybe read this review. I hope this is helpful to you.
Atmosphere: 1
Food: 2
Service: 1
There’s nobody working here the wait time is ridiculous and my order was messed up on more than one occasion. So it’s a no go for me!
Atmosphere: 5
Food: 2
Service: 1
My husband was manager at Donatos & man I can't my serious cheese had 1 layer of cheese.😡😡 when should of had 3 types of cheese! Cheese was so then you could see sauce & crust smh. & peperoni was not edge to edge. Done with Donatos for a while, se you in 6mths or a year. 😔 part we had been ordering 5 times a month. 👋 👋
Food: 1
Service: 4
Restaurantji Recommends
The WORSE customer service I have experienced in a long time. The staff comes out of the kitchen telling a group of customers that they are busy and there is NO food ready and it will be a long time until it is done.
The Staff was very rude.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Cancelled my Uber Eats order after 20 minutes even though they’re open for 2 more hours.
won’t let customers use the restroom? interesting method
Atmosphere: 1
Food: 1
Service: 1
Always great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Works
I like the thin crust ? and the BBQ wings
Atmosphere: 4
Food: 5
Service: 4
Loading...