Can't order here any longer because the website and phone AI are too janky to take a correct order.
Atmosphere: 2
Food: 3
Service: 1
Ayana Wilson
So I've tried to hold my tongue because I try to support local as much as possible. But the customer service at the Donatos in the Short North at 1st and High is absolutely deplorable. I live and work about a block and a half from Donatos and so I usually pre-order a pizza to pick up after work for ease. Several times, and I mean about as many times as they do, my pizza is always late being made. I have even spoken with the owner there one day who lamented that I should not have had to wait an additional 10 minutes for a pizza that I had ordered 3 hours before to be picked up at a certain time. The most offensive part though is that there is never anyone at the pickup window. More often than not when I go to pick up my pizza, I have to bang on the window and wait several minutes for anybody to pay attention. It happened again today. And the way that girl rolled her eyes at me, like how dare I insist that she do her job after my pizza was 12 minutes late to be picked up because there was simply nobody there to help me, I have made a choice and a resolution. In 2025, I will be valuing myself as a customer. And I will only be going to places who will value me as a customer as well. Donatos's motto that every piece is important is apparently not true. Because the piece called customer service is obviously not important to you. So I will take my business elsewhere. Let's be honest, there are no shortage of pizza joints in our beautiful city. An amendment: the cold pizza not even cut through all the way. So that meant, I just had one big mass of cheese and toppings that when I attempted to try to cut through the slice marks with my butcher's knife, the crust was so soggy it made everything a mess. I had to take the pizza back because I was not going to eat pizza that made me cry. The manager then, after I returned it and did not particularly feel gracious after everything that it happened resulting in my not eating pizza for lunch today, decided to argue with me. I simply pointed out that every time I came out to that place the pizza is wrong and/or late. And that he should maybe read this review. I hope this is helpful to you.
Atmosphere: 1
Food: 2
Service: 1
lafoe mali
There’s nobody working here the wait time is ridiculous and my order was messed up on more than one occasion. So it’s a no go for me!
Atmosphere: 5
Food: 2
Service: 1
Renee Moorer
My husband was manager at Donatos & man I can't my serious cheese had 1 layer of cheese.😡😡 when should of had 3 types of cheese! Cheese was so then you could see sauce & crust smh. & peperoni was not edge to edge. Done with Donatos for a while, se you in 6mths or a year. 😔 part we had been ordering 5 times a month. 👋 👋
Food: 1
Service: 4
Mike
The WORSE customer service I have experienced in a long time. The staff comes out of the kitchen telling a group of customers that they are busy and there is NO food ready and it will be a long time until it is done. The Staff was very rude.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Gene B
Cancelled my Uber Eats order after 20 minutes even though they’re open for 2 more hours.
Alerts
won’t let customers use the restroom? interesting method
Atmosphere: 1
Food: 1
Service: 1
Harold Washington
Always great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Works
Abdulmohsin Alnajjar
I like the thin crust ? and the BBQ wings
Atmosphere: 4
Food: 5
Service: 4
Parri Das
It was my first time eating at Donato's. I ordered the works with a caprese salad. Both were delicious, and the salad was super fresh. I will return to try other options on the menu.
I just want to say that there was an issue with my pizza not being delivered and when I talked to the evening manager on 5/4/24 she was very rude. This store will never get another dime from me ever. Very horrible customer service. Choose you words wisely. I can tell you hate your job.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Chicken Pizza
Sorse Archive
Dropped in for a quick fix and was pleasantly surprised and impressed by the delicious, affordable ($6) 7" personal pizza. I got the original pepperoni and was even more pleased to discover it was well done and square cut, tavern style. This pizza would be perfect for a kid, or anyone needing a pizza pick-me-up! 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Ryan W
I have ordered multiple times over the last few months, just to have my order cancelled after 30minutes to an hour of waiting.
Eugene McCurdy
I went to pickup my pizza and they couldn't find it. They gave me someone else order. I got home and the pizza was barely warm. I only live about a mile from
Food: 2
Service: 2
Bob Roehm
I ate recently [11-27-2023] at Donatos Short North at 920 N. High St. in the "Short North" neighborhood of Columbus.I am a regular Donatos customer; I order food from Donatos several times each week. I usually order my food from Donatos Upper Arlington because I live about 300 feet from that location.I had been planning to attend a meeting that evening at Stonewall Columbus, several blocks to the north, so I had decided to eat at Donatos Short North and then walk several blocks north so that I would be able to attend my meeting.Most Donatos locations are free-standing buildings that are separate from their neighbors; this particular Donatos is part of a continuous structure [that consists of several different connected pieces] that runs between E. First Ave. and E. Second Ave. on the east side of N. High St.One thing that is definitely unique about Donatos Short North is that there is a bar, Black Brick, in a separate room that is immediately south of the south end of the Donatos dining room, that is open occasionally.Black Brick had been closed while I had been at Donatos but I had been able to walk into that space for a brief moment and take several pictures in the near-darkness.My food order at Donatos Short North had been a meatball sub that definitely is one of my favorite food items at Donatos.If you are looking for delicious food, I recommend any of the locations of Donatos.
Can't order here any longer because the website and phone AI are too janky to take a correct order.
Atmosphere: 2
Food: 3
Service: 1
So I've tried to hold my tongue because I try to support local as much as possible. But the customer service at the Donatos in the Short North at 1st and High is absolutely deplorable.
I live and work about a block and a half from Donatos and so I usually pre-order a pizza to pick up after work for ease. Several times, and I mean about as many times as they do, my pizza is always late being made. I have even spoken with the owner there one day who lamented that I should not have had to wait an additional 10 minutes for a pizza that I had ordered 3 hours before to be picked up at a certain time.
The most offensive part though is that there is never anyone at the pickup window. More often than not when I go to pick up my pizza, I have to bang on the window and wait several minutes for anybody to pay attention. It happened again today. And the way that girl rolled her eyes at me, like how dare I insist that she do her job after my pizza was 12 minutes late to be picked up because there was simply nobody there to help me, I have made a choice and a resolution.
In 2025, I will be valuing myself as a customer. And I will only be going to places who will value me as a customer as well. Donatos's motto that every piece is important is apparently not true. Because the piece called customer service is obviously not important to you. So I will take my business elsewhere. Let's be honest, there are no shortage of pizza joints in our beautiful city.
An amendment: the cold pizza not even cut through all the way. So that meant, I just had one big mass of cheese and toppings that when I attempted to try to cut through the slice marks with my butcher's knife, the crust was so soggy it made everything a mess. I had to take the pizza back because I was not going to eat pizza that made me cry.
The manager then, after I returned it and did not particularly feel gracious after everything that it happened resulting in my not eating pizza for lunch today, decided to argue with me. I simply pointed out that every time I came out to that place the pizza is wrong and/or late. And that he should maybe read this review. I hope this is helpful to you.
Atmosphere: 1
Food: 2
Service: 1
There’s nobody working here the wait time is ridiculous and my order was messed up on more than one occasion. So it’s a no go for me!
Atmosphere: 5
Food: 2
Service: 1
My husband was manager at Donatos & man I can't my serious cheese had 1 layer of cheese.😡😡 when should of had 3 types of cheese! Cheese was so then you could see sauce & crust smh. & peperoni was not edge to edge. Done with Donatos for a while, se you in 6mths or a year. 😔 part we had been ordering 5 times a month. 👋 👋
Food: 1
Service: 4
The WORSE customer service I have experienced in a long time. The staff comes out of the kitchen telling a group of customers that they are busy and there is NO food ready and it will be a long time until it is done.
The Staff was very rude.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Cancelled my Uber Eats order after 20 minutes even though they’re open for 2 more hours.
won’t let customers use the restroom? interesting method
Atmosphere: 1
Food: 1
Service: 1
Always great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Works
I like the thin crust ? and the BBQ wings
Atmosphere: 4
Food: 5
Service: 4
It was my first time eating at Donato's. I ordered the works with a caprese salad. Both were delicious, and the salad was super fresh. I will return to try other options on the menu.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I just want to say that there was an issue with my pizza not being delivered and when I talked to the evening manager on 5/4/24 she was very rude. This store will never get another dime from me ever. Very horrible customer service. Choose you words wisely. I can tell you hate your job.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Chicken Pizza
Dropped in for a quick fix and was pleasantly surprised and impressed by the delicious, affordable ($6) 7" personal pizza. I got the original pepperoni and was even more pleased to discover it was well done and square cut, tavern style. This pizza would be perfect for a kid, or anyone needing a pizza pick-me-up! 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I have ordered multiple times over the last few months, just to have my order cancelled after 30minutes to an hour of waiting.
I went to pickup my pizza and they couldn't find it. They gave me someone else order. I got home and the pizza was barely warm. I only live about a mile from
Food: 2
Service: 2
I ate recently [11-27-2023] at Donatos Short North at 920 N. High St. in the "Short North" neighborhood of Columbus.I am a regular Donatos customer; I order food from Donatos several times each week. I usually order my food from Donatos Upper Arlington because I live about 300 feet from that location.I had been planning to attend a meeting that evening at Stonewall Columbus, several blocks to the north, so I had decided to eat at Donatos Short North and then walk several blocks north so that I would be able to attend my meeting.Most Donatos locations are free-standing buildings that are separate from their neighbors; this particular Donatos is part of a continuous structure [that consists of several different connected pieces] that runs between E. First Ave. and E. Second Ave. on the east side of N. High St.One thing that is definitely unique about Donatos Short North is that there is a bar, Black Brick, in a separate room that is immediately south of the south end of the Donatos dining room, that is open occasionally.Black Brick had been closed while I had been at Donatos but I had been able to walk into that space for a brief moment and take several pictures in the near-darkness.My food order at Donatos Short North had been a meatball sub that definitely is one of my favorite food items at Donatos.If you are looking for delicious food, I recommend any of the locations of Donatos.
Loading...