The staff exceeded my expectations for kindness, service and speed.
Atmosphere: 4
Food: 5
Service: 5
A R
Nothing like cold meatballs !
Atmosphere: 3
Food: 2
Service: 3
Ela Winters
‼️Natalie is by far one of the most unprofessional managers I’ve ever dealt with‼️
Instead of taking accountability, she acted like their mistakes were somehow my fault. I tried to address the issue calmly, but was met with attitude right off the bat. Completely unacceptable behavior from someone in a leadership role.
‼️WILL NEVER GO BACK‼️
Atmosphere: 3
Food: 2
Service: 1
Crystal Bird
The delivery driver Jefferson is always amazing, he is super nice Everytime he delivers he always speaks to you couldn't ask for a better person to bring us out pizza.. also Sofiane is an amazing team member as well he is always polite an nice and always has a smile on his face.
Atmosphere: 5
Food: 5
Service: 5
Olivia Thomas
I've never had a bad experience here. The foods always on time if not early, the delivery drivers are always so nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Don, Pepperoni Pizza Pizza
Ronnie Stokes
Great staff! Very professional
Atmosphere: 5
Food: 5
Service: 5
Dave Nutaitis
Excellent pizza, highly recommend it to someone looking for something different and way better than anything I've had in the Columbus area.
Atmosphere: 5
Food: 5
Service: 5
Emily Nugent
I looooveee Donatos but always run into problems with my order at this location. Everyone is always nice & my order is already ready on time, BUT something is always wrong. This time, I ordered famous thin crust (which is my favorite part) and I got something that looks like its from Domino’s. In addition, this is the THIRD time they have forgotten my extra sauce cups I have ordered. At only 99¢ each, its not that big of a deal, but I am always disappointed to open the box and yet again find missing items.
Atmosphere: 5
Food: 3
Service: 5
colin simpson
food is fine if you get it. Online order doesn’t work. Had to call the store twice to check if it even went through. First time I called I had to go through automated voice machine and a person picked up that doesn’t even work at the store. Tried to transfer my call and it dropped. Second time I went through the same automated voice machine and got someone at the store and it seems like the order never went through. Not a big fan but it was close. Now i don’t think i’ll be ordering from Donatos again anytime soon. SOOOO many other options for way cheaper and at least you get to talk to a person if there’s an issue.
Atmosphere: 1
Food: 4
Service: 1
Ethan K
Michaela had superb customer service and was very helpful! Will be returning based on her effort and attention to detail
the customer service is on straight trash. ordered my pizza, I work night shift so was in the shower. they came and never left my pizza, I called the store she said yeah you didn’t answer the door so we brought it back…so they offered to bring it back…40 min after the initial drop off, pizza was cold and she didn’t even knock, just left it which I thought they said they couldn’t do in the first place? make it make sense
Service: 1
john white
Good pizza,
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Nick S.
My go-to Donatos. Their pizza is consistent. They've never got an order wrong. All the employees are nice. They constantly send me deals in text and email. And I order late all the time so it's nice they're open til 12am.
Atmosphere: 5
Food: 5
Service: 5
M
New staff needs to listen and make order right. 3x.. order still wrong!
Atmosphere: 1
Food: 1
Service: 1
James
I have ordered many times in past and had no issue, but recently they have been getting order wrong, not delivering all my items, or making really bad pizza smothered in sauce when I asked for light sauce. Getting through on phone to fix these issues took 20-30 minutes while my food is sitting and getting cold. I do not recommend Donatos anymore.
The staff exceeded my expectations for kindness, service and speed.
Atmosphere: 4
Food: 5
Service: 5
Nothing like cold meatballs !
Atmosphere: 3
Food: 2
Service: 3
‼️Natalie is by far one of the most unprofessional managers I’ve ever dealt with‼️
Instead of taking accountability, she acted like their mistakes were somehow my fault. I tried to address the issue calmly, but was met with attitude right off the bat. Completely unacceptable behavior from someone in a leadership role.
‼️WILL NEVER GO BACK‼️
Atmosphere: 3
Food: 2
Service: 1
The delivery driver Jefferson is always amazing, he is super nice Everytime he delivers he always speaks to you couldn't ask for a better person to bring us out pizza.. also Sofiane is an amazing team member as well he is always polite an nice and always has a smile on his face.
Atmosphere: 5
Food: 5
Service: 5
I've never had a bad experience here. The foods always on time if not early, the delivery drivers are always so nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Don, Pepperoni Pizza Pizza
Great staff! Very professional
Atmosphere: 5
Food: 5
Service: 5
Excellent pizza, highly recommend it to someone looking for something different and way better than anything I've had in the Columbus area.
Atmosphere: 5
Food: 5
Service: 5
I looooveee Donatos but always run into problems with my order at this location. Everyone is always nice & my order is already ready on time, BUT something is always wrong. This time, I ordered famous thin crust (which is my favorite part) and I got something that looks like its from Domino’s. In addition, this is the THIRD time they have forgotten my extra sauce cups I have ordered. At only 99¢ each, its not that big of a deal, but I am always disappointed to open the box and yet again find missing items.
Atmosphere: 5
Food: 3
Service: 5
food is fine if you get it. Online order doesn’t work. Had to call the store twice to check if it even went through. First time I called I had to go through automated voice machine and a person picked up that doesn’t even work at the store. Tried to transfer my call and it dropped. Second time I went through the same automated voice machine and got someone at the store and it seems like the order never went through. Not a big fan but it was close. Now i don’t think i’ll be ordering from Donatos again anytime soon. SOOOO many other options for way cheaper and at least you get to talk to a person if there’s an issue.
Atmosphere: 1
Food: 4
Service: 1
Michaela had superb customer service and was very helpful! Will be returning based on her effort and attention to detail
Service: 5
Restaurantji Recommends
the customer service is on straight trash. ordered my pizza, I work night shift so was in the shower. they came and never left my pizza, I called the store she said yeah you didn’t answer the door so we brought it back…so they offered to bring it back…40 min after the initial drop off, pizza was cold and she didn’t even knock, just left it which I thought they said they couldn’t do in the first place? make it make sense
Service: 1
Good pizza,
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
My go-to Donatos. Their pizza is consistent. They've never got an order wrong. All the employees are nice. They constantly send me deals in text and email. And I order late all the time so it's nice they're open til 12am.
Atmosphere: 5
Food: 5
Service: 5
New staff needs to listen and make order right. 3x.. order still wrong!
Atmosphere: 1
Food: 1
Service: 1
I have ordered many times in past and had no issue, but recently they have been getting order wrong, not delivering all my items, or making really bad pizza smothered in sauce when I asked for light sauce. Getting through on phone to fix these issues took 20-30 minutes while my food is sitting and getting cold. I do not recommend Donatos anymore.
Atmosphere: 1
Food: 1
Service: 1
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