The pizza was alright but I had to pull three bright red hairs out of my mouth which was absolutely disgusting
Atmosphere: 3
Food: 1
Service: 2
Marcia McCoy
That was the best tasting pizza that I ever had. The taste was unbelievable outstanding. The temp of the pizza was perfect when I picked it up. I was just passing through on my way to Colorado Springs, CO. My mom picked me up at truck stop. I am so glad she told me about Donatos on S High St.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Pizza, Works
Eboni Culberson-Henry
I order from this location all the time. The customer service is great!
Atmosphere: 5
Food: 5
Service: 5
Sam
The check out guy told me I still owed $6 on my on line order. I gave him another card to use as I was sick and really just wanted to get my pizza and go home. Got home and realized that the guy lied and stole $6 from me. I will not be returning.
Food: 2
Service: 1
Hulu Hulu
Order breadsticks and got cold dipping sauce never had that before from any Donatos
Atmosphere: 1
Food: 1
Service: 1
missbree
I've never been a big fan of donatos... but i have a serious love affair, with BBQ chicken pizza... if I could afford it monetarily or get one of them fat people TV shows in exchange for eating it 3 meals a day...I surely would sign that dotted line. It's so good!!! The block o pizza is just their regular stuff and the wings were good too... they're garlic parm. Please don't take it away. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Maliyah LadyDragon
Why my crest brunt ❓ I wanna taste my food beside brunt and then, they always put pork in my pizza when we've told them several times no pork. Wasted more times because they forgot to make salads for us and the worker wanna sit there like everything is perfect 😒
Maxwell T. Rutter
Love going and picking up my food. They are nice and ready to get you in and out.
Atmosphere: 5
Food: 5
Service: 5
Tristann Blankenship
I had the WORST experience with this donatos. I ordered delivery at 7pm, it was supposed to arrive at 7:57pm. Never showed. I tried to call over 10 times and it just rang and rang no answer. Finally at 830pm I just went to donatos myself. My order was sitting on the counter, cold. The manager cancelled my delivery, and I had to pay again for my order to be a pick up order. Not one time was I offered an explanation or an apology. Let alone, given a discount or ANYTHING. This extra trip with my kids, was incredibly inconvenient which is why I ordered delivery in the first place. You would think my inconvenience would at least be worth an apology. I have ordered here plenty of times and never experienced service this horrible. I will not be ordering donatos from this location again.
Atmosphere: 1
Food: 1
Service: 1
Lisa Dials
Ordered a deluxe medium pizza, it was delicious as always. Placed my order inside the lobby, then went back 20 minutes later and picked it up at the drive-thru window. I really wish you guys would bring back your cherry fruit pizzas!! I kind of figured I would see them on the menu again, but haven't seen them for numerous years. They were a winner!!! Will be back again soon.
Don't try to call at night, no one answers the phone, the day shifters are Great, did at this location is better than some
Atmosphere: 5
Food: 4
Service: 3
Cody Blessing
Worst experience with customer service. When you try to call no one answers. Then you go in and they blame it on corporate. Then you call corporate and corporate blames the employees. Accountability seems to be no where in site.
Rick Geyer
Our pizza was 20 minutes late. Pizza was cold and they didn’t even give us our 2 liter sprite. I’m not ordering from here anymore. When you try to call the store the phone just rings.
Atmosphere: 1
Food: 1
Service: 1
ApplePie
I love their Big Don Italian subs. The bread was so soft and delicious 😋 My husband always gets the original BBQ wings (bone in) no sauce, even though they do offer sauce. Most of the time, we get delivery and the food is always delivered in a timely manner. The food is always hot when we do receive it. I also love the pizza, but lately I have been on the subs. I only got one sub last time, but next time I have to get me two. They are so darn good and I can save the second one for dinner the next day. 🤣🤣 I hope this helps anyone looking for a good sub, wings or pizza.
Food: 5
Service: 5
Kevin May
AI took my order then hung up call, I call back multiple times place order again same thing. Ask to speak to the store rings rings hangs up
The pizza was alright but I had to pull three bright red hairs out of my mouth which was absolutely disgusting
Atmosphere: 3
Food: 1
Service: 2
That was the best tasting pizza that I ever had. The taste was unbelievable outstanding. The temp of the pizza was perfect when I picked it up. I was just passing through on my way to Colorado Springs, CO. My mom picked me up at truck stop. I am so glad she told me about Donatos on S High St.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Pizza, Works
I order from this location all the time. The customer service is great!
Atmosphere: 5
Food: 5
Service: 5
The check out guy told me I still owed $6 on my on line order. I gave him another card to use as I was sick and really just wanted to get my pizza and go home. Got home and realized that the guy lied and stole $6 from me. I will not be returning.
Food: 2
Service: 1
Order breadsticks and got cold dipping sauce never had that before from any Donatos
Atmosphere: 1
Food: 1
Service: 1
I've never been a big fan of donatos... but i have a serious love affair, with BBQ chicken pizza... if I could afford it monetarily or get one of them fat people TV shows in exchange for eating it 3 meals a day...I surely would sign that dotted line. It's so good!!! The block o pizza is just their regular stuff and the wings were good too... they're garlic parm. Please don't take it away. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Why my crest brunt ❓ I wanna taste my food beside brunt and then, they always put pork in my pizza when we've told them several times no pork. Wasted more times because they forgot to make salads for us and the worker wanna sit there like everything is perfect 😒
Love going and picking up my food. They are nice and ready to get you in and out.
Atmosphere: 5
Food: 5
Service: 5
I had the WORST experience with this donatos. I ordered delivery at 7pm, it was supposed to arrive at 7:57pm. Never showed. I tried to call over 10 times and it just rang and rang no answer. Finally at 830pm I just went to donatos myself. My order was sitting on the counter, cold. The manager cancelled my delivery, and I had to pay again for my order to be a pick up order. Not one time was I offered an explanation or an apology. Let alone, given a discount or ANYTHING. This extra trip with my kids, was incredibly inconvenient which is why I ordered delivery in the first place. You would think my inconvenience would at least be worth an apology. I have ordered here plenty of times and never experienced service this horrible. I will not be ordering donatos from this location again.
Atmosphere: 1
Food: 1
Service: 1
Ordered a deluxe medium pizza, it was delicious as always. Placed my order inside the lobby, then went back 20 minutes later and picked it up at the drive-thru window. I really wish you guys would bring back your cherry fruit pizzas!! I kind of figured I would see them on the menu again, but haven't seen them for numerous years. They were a winner!!! Will be back again soon.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Don't try to call at night, no one answers the phone, the day shifters are Great, did at this location is better than some
Atmosphere: 5
Food: 4
Service: 3
Worst experience with customer service. When you try to call no one answers. Then you go in and they blame it on corporate. Then you call corporate and corporate blames the employees. Accountability seems to be no where in site.
Our pizza was 20 minutes late. Pizza was cold and they didn’t even give us our 2 liter sprite. I’m not ordering from here anymore. When you try to call the store the phone just rings.
Atmosphere: 1
Food: 1
Service: 1
I love their Big Don Italian subs. The bread was so soft and delicious 😋 My husband always gets the original BBQ wings (bone in) no sauce, even though they do offer sauce. Most of the time, we get delivery and the food is always delivered in a timely manner. The food is always hot when we do receive it. I also love the pizza, but lately I have been on the subs. I only got one sub last time, but next time I have to get me two. They are so darn good and I can save the second one for dinner the next day. 🤣🤣 I hope this helps anyone looking for a good sub, wings or pizza.
Food: 5
Service: 5
AI took my order then hung up call, I call back multiple times place order again same thing. Ask to speak to the store rings rings hangs up
Service: 1
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