Firehouse Subs Polaris Parkway

Today, they had a great crew here. They have a friendly atmosphere, and the food is back to the way I remember it used to be.
Ashley was friendly and answered any questions I had.
Highly recommend this location

Atmosphere: 5

Food: 5

Service: 5

I had a good experience tonight with my family, we stopped in at 755ish and they had already begun nightly cleaning. I was greeted the moment I walked in. My family as well. We order 4 subs total. We all enjoyed our food greatly. The old gentleman mopping definitely made us smile too. Good review from me.

Atmosphere: 5

Food: 5

Service: 5

The speed and accuracy of the order being prepared was excellent. The food tasted wonderful.

Atmosphere: 5

Food: 5

Service: 5

Fast and friendly service. Sandwiches were delicious.

Atmosphere: 5

Food: 5

Service: 5

Food is way better than sub way

Atmosphere: 5

Food: 5

Service: 5

I'm giving 1 star overall one star for food because of the incidents that happened today. I would have given 5 stars for service but what happened today was not 100% fixed so I dropped it to 2 instead of 1 because I was also told that if I give one of the managers names that was there today my next sub is free which kind of helps.

I placed my order online. Went to go pick it up. Was ready to go but when I got back to work had noticed it was made incorrectly. Now this is a 15-minute drive I have to do as well and their phone number on anything does not work. So you cannot even call the store to let them know that your order was incorrect and if you could just get a refund instead of having to drive another 15 minutes to let them know that the order was wrong and that you would like a replacement. So when I showed up to get my replacement they did partially remake it correctly without the mayonnaise and tomato like I requested. But they forgot to add the bacon which is two more dollars that I didn't even get cuz it was messed up the first time and the second time they didn't even put it on there and they looked at the sub so either the first one didn't have it on it and I got charged for it or they just forgot to put it on my second one. Over the past 3 years I have seen lots of different employees at this location and there's just something with this location that it's just never good. Something always gets messed up and it never gets properly resolved

Atmosphere: 4

Food: 1

Service: 2

THIS IS THE CLOSEST WE GOING TO GET TO QUIZNOS.I THINK ALOT OF PEOPLE WILL AGREE WITH ME.JUST BRING BACK QUIZNOS PLEASE AND TY.FIREHOUSE YALL DOING YALL THING STILL🤣🤣🙌🏾

Atmosphere: 3

Food: 5

Recommended dishes: Chips, Italian, Turkey Bacon Ranch

The employees were friendly and fast taking our order and making our food. Food was good like I expect from Firehouse. The TV was a little loud but it wasn't the worst thing ever.

Atmosphere: 4

Food: 5

Service: 5

I don't do reviews often. So when I do, it's because of something really good or really bad that I believe needs to be shared. I'll start by saying that the sub was amazing, as always. So good. The service was pretty good, friendly and mostly prompt. But here is the major issue. The atmosphere was embarrassing. They had the movie Training Day playing on the TV. First, it was so loud that you could barely have a conversation while eating. It was obnoxious. But I could get over that I guess. No different really then a sports bar on a weekend night. It's loud. But it's Firehouse, not a bar. But the part that really bothers me is the movie itself. Now, I love Denzel Washington. One of my favorite actors. And Training Day is a great movie. But it is a really rough, tough, foul movie. One that is best watched in a theater or your living room with mature audiences in a controlled environment. Not at a public restaurant that has families trying to eat with their grade school kids. I was embarrassed for them. The folks working were more worried about watching the movie than cooking or cleaning tables. And the moms and dad's with kids were noticeably upset with the situation. And the folks working did nothing to change the situation. They just kept watching the movie while their customers, at least 3 of which were 10 years old or younger, were subjected to foul language and violence while they tried to enjoy their meal. Terrible situation to be put in. Now, the sub was awesome. So hit the spot as always. But, it will be a long time before I go back to this location again because the atmosphere was ridiculous and rude. I love that movie, but was sad for the moms and dads that were trying to hustle thru dinner in order to get their young children out of there and away from the movie.

Atmosphere: 1

Food: 5

Service: 4

First - I am not an easy customer when I have not been to a restaurant before. 😉. Had a pick up order and then had to add to my order twice in store. Polite, quick service, good food.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Steak and Cheese Sub

Great food and great service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Locked the the doors at 8:50pm and ignored my Fiance & I after we knocked on the door. Clearly noticed we were standing out front, but proceeded to turn their backs and chuckle. Poor management.

Atmosphere: 1

Food: 1

Service: 1

great subs!

Atmosphere: 5

Food: 5

Service: 5

Ordered a turkey provolone with bacon. I’ll tell you what it’s actually comical how disgusting this looks. Shame on whoever made this sub because Firehouse is usually so good. Absolutely heinous. My trash can enjoyed it, though.

Tried to get a refund but they just don’t take it serious and won’t reply with any type of helpful response. Oh well. Bad all around.

Atmosphere: 1

Food: 1

Service: 1

The staff act like you are bothering them. No sense of urgency at all. Horrible staff...owner must be lost at sea.

Atmosphere: 1

Food: 5

Service: 1